Barriers to training

David Manager Birmingham, Alabama Posted   Latest  

We've been surveying our customers and partners on what they see as the primary barriers to training for the younger generation of technicians (say 20 - 30 years old). Some of the most common answers have been:

  1. Time - Too busy to train
  2. Access - Getting to a training course (or even a PC for online training) is easier said than done
  3. Not engaging/boring

What are you seeing/hearing out there?

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Brian Instructor
Parma, Ohio
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I hear that time is the main barrier, and time is $$ of course some shops will pay for the class if the tech goes on their own time, others will give some sort of incentive, others do non thing. If it is not important enough for the shop to at least pay for the course, I believe that training is devalued to the technician. Another thing that I have seen myself as a tech / student, is not being…

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Eric Instructor
San Luis Obispo, California
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Excellent observation about not being able to apply new learning. The "Forgetting Curve" is very real.

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David Manager
Birmingham, Alabama
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Agreed on the Forgetting Curve. Very real...

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David Manager
Birmingham, Alabama
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Thanks, Brian. You're right...time is money, which can make the decision between short-term and long-term gains difficult. Also couldn't agree more on the application of knowledge. No matter what subject you are learning, if you can shorten the time between when you learn a concept to when you apply it, you're more likely to retain that knowledge.

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Tanner Instructor
Wellford, South Carolina
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The barrier I hear the most is time. We’ve surveyed customers and asked if they would prefer day time, night time or weekend training. The results are pretty even across the board. I will likely catch some flack for this but I blame a lot of it on the technicians that are being recruited into the field in that age range. You can see how hard my group of friends has tried to bring more young…

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John Owner
Medford, New York
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Tanner, Truth!!!!!!!!

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Marlin Technician
Estacada, Oregon
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I agree with your summary. You wrote "The results are pretty even across the board", but you didn't write what they are. Please fill us in, if you are so inclined.

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Tanner Instructor
Wellford, South Carolina
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Marlin Good; I don’t have the numbers as they weren’t given to me. WTI and CTI have surveyed customers asking when they would prefer to attend training. I was told the surveys came with the numbers almost the same between all options give, day time vs night time and if day time weekend vs during the week. Some other training companies have asked on fb as well and the numbers for each are always…

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Marlin Technician
Estacada, Oregon
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Time is a big problem. But, really, I think that the reception isn't working for the people who need it most; they simple never learned to learn. Many (most?) people today think that they are really learning a lot when they watch videos, such as on YouTube and Vimeo. Well, in reality. their ability to do deep, broad learning is being hindered. From my experience, I believe most automotive…

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David Manager
Birmingham, Alabama
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Marlin - When you say "training today is wasted", do you mean that learners just tune out and watch the video, and that the learning never sinks in?

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Marlin Technician
Estacada, Oregon
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In settings where real, deep training is presented (classroom, book reading, webinar), most minds are skimming the info thinking it is interesting, but not processing it to grasp the substance. If something related happens in the shop within the next couple of days, one or a few specific points may be remembered, but the critical theory and related information is not. Regarding videos, their…

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Randy Diagnostician
Glendora, California
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I have tried to take other shop tecks in my area to training but will not go . There excuse they do not have the time . Perfect example free class thursday . Contacted the upper end shops in my area to go with me they all tel my why . They can call a help line to fix it . So frustrating

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Randall Owner/Technician
Kalkaska, Michigan
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I agree with much of what has already been said. The forgetting curve is real, never having learned how to learn, using Tech Lines in lieu of regular training, boring or at minimum not invigorating or "gamified" current training options. After 4 decades in this business, I have learned to think 10 years in the future. Imo, effective training will not be delivered in the classroom or at evening…

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David Instructor
Kokomo, Indiana
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Randall - your post is appreciated. I'm the senior trainer for a major parts supplier and am all ears to guys like you. I've done everything I can think of which is probably the same list most of my counterparts from other suppliers would list; 1. Live leader led PowerPoint based classes for larger groups at trade show conferences, in the parts houses, hotels, and restaurants, 2. Write…

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Randall Owner/Technician
Kalkaska, Michigan
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David Your reply is greatly appreciated. First I want to sincerely say Thank You. I absolutely agree that no professional wants to ever waste time or resources. It is against our DNA. At my level of the industry, I am vividly clear on the fact that we don't sell anything until we sell time first. I will try to provide useful input, but you may have to read between the lines of the story. My…

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Randall Owner/Technician
Kalkaska, Michigan
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David Continuing the conversation Imo and already stated by others in different ways, we have the following challenges when it comes to continuing education in our ever changing environment, in automotive service. - Commitment (the culture established by the end consumer of automotive service education and training, IE: typical technicians and shop owners) - Effective Delivery - Targeted…

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
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Hi Randy: I don't want to take David's thread too far off the tracks but part of your post deserves a comment or three. The parent asked a good question. In my neck o'the woods, many schools (both high school and post-secondary) have two different curriculum tracks; OEM and Aftermarket. Students deemed to be the best prospects are highly encouraged to enter the OEM track. The Aftermarket…

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Randall Owner/Technician
Kalkaska, Michigan
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Guido I am not convinced that we have taken David B.’s thread terribly off track, but I do appreciate his leniency in allowing me to stretch the boundaries. It was actually his platform that caused me to respond to this thread. David H., perhaps partially in frustration of shop owners and technicians in general, asked if I had anything actionable to say, and not just futuristic predictions. I…

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
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Hi Randy: "OAC" is the nom de guerre prescribed by the PA Department of Education. I don't disagree with your comment about time utilization but that doesn't discount my comments concerning the efficacy of the OAC. It appears that new regulations were approved in May 2018 and June, 2019 . (I was working under the regs from 2008.) As such, I'm unfamiliar with any changes. While this school is…

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Jim Mobile Technician
Southampton, Pennsylvania
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I posted this in one of the other threads, But I feel it fits here also. As a recently semi-retired Automotive professional. I've been looking back on my own awesome career, It was what I wanted and I went out there doing WHATEVER it took to get to where I wanted to be. The one HUGE thing that made the difference was finding Good experience technicians and educators that were willing to help…

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David Manager
Birmingham, Alabama
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Thanks Jim. To your point, it is not just "training"...it is also "development".

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