NASTF is a cooperative effort among the automotive service industry, the equipment and tool industry and OEMs to ensure that independent automotive service professionals have the information, training, and tools needed to properly diagnose and repair today’s high tech vehicles. Corporate Partner

Cannot complete PATS Reset in IDS - "there may be a possible server issue"

Mitch Educator Texas Posted   Latest  
NASTF SIR
Resolved
NASTF
Security
2018 Ford F-150 Lariat 2.7L (P) 10-spd (10R80) — 1FTEW1EP4JKC55059

What repair are you unable to perform?

PATS Reset after BCM replacement 

What information are you having trouble obtaining?

I am getting different server errors when attempting a PATS reset using IDS 

SDRM shows the account is correct and in good standing, Valid till 8/22/22. Using VSC ID and the latest Code generated by Authy for the login. 

What steps have you taken to obtain the information you need?

Ford said to contact NASTF. NASTF said to submit a SIR. 

(Optional) Any other comments or concerns?

Am I doing Something wrong? 

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Donny Manager
Colorado
Donny Update
 

Mitch, There is nothing wrong with your SDRM account. I will pass this to our contact for review.

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Update Ð Awarded
 
Mitch Educator
Texas
Mitch
 

Thank you, Sir!

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Robert Mobile Technician
Michigan
Robert
 

Mitch, I had this last week on a 2020 explorer. It would say check NASTF server in red on the FDRS. I reached out to NASTF and they said they had no issues and my account was in good order. I seen there was issue with other mobile techs doing Ford programming. So I figured it was on Fords end. I went back to the job 5 hours later and it worked fine. NASTF did follow up the next day with me…

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Mitch Educator
Texas
Mitch
 

Thanks for that information. We will try again today. So far We attempted this Friday and Yesterday. We will see how today goes.

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Mitch Educator
Texas
Mitch
 

I am still getting a Server error from IDS. I will advise the location to send to the Dealership for PATS reset.

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Donny Manager
Colorado
Donny
 

Mitch, Do you remember who you spoke to on Ford's Support Desk?

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Donny Manager
Colorado
Donny Resolution
 

Ford IT reports they have fixed the problem. Please try again. Let me know if the problems is still there. You may want to delete the IDS session and start from scratch. If that is appropriate for what you are doing.

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Resolution Ð Awarded
NASTF is a cooperative effort among the automotive service industry, the equipment and tool industry and OEMs to ensure that independent automotive service professionals have the information, training, and tools needed to properly diagnose and repair today’s high tech vehicles. Corporate Partner