Ford TRC Issues

Mike Instructor California Posted   Latest   Edited  

See attached screen capture from Ford TRC website. I can login, and everything under the "Home" button works fine, but when I click on "Vehicle ID", the message shown on the attached screen pops up.

Anyone else running into this or have ideas? Still waiting on Ford response.

Thanks in advance!

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John Owner
New York
John Default
   

Mike, All day yesterday and today. Maybe they fixed IDS and screwed PTS. :)

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Mike Instructor
California
Mike Default
 

Thanks, John--just wanted to make sure it wasn't something on my end.

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Carlos Diagnostician
California
Carlos Default
 

NASTF send and email today . you will need to deleted completely removed IDS/FJDS . Restart the machine and then download ver 118 Full followed by 118.3 update

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Mike Instructor
California
Mike Default
 

You are referring to a completely different issue.

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Chris Technical Support Specialist
New York
Chris Default
   

Working normally on my login, logged out and back in still works. Tried in IE and Edge browsers, neither are giving me trouble all day Your installer login may act differently than my retail login. Checked with a tech at the dealer and no issues other than the typical slowness from high traffic in the afternoon. diag​.​net/file/f5m7waprh…

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Mike Instructor
California
Mike Default
 

Thanks, Chris---what do you mean by "Retail version?" I have tried on Desktop and Laptop. Like John stated below--tried IE and I also tried Google Chrome. Windows 10. Same screen on both computers. Even tried on an old Windows 7 system--same thing. I filled out help form on website---waiting for a reply. Aggravating.

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Chris Technical Support Specialist
New York
Chris Default
   

If you look at the bottom header on the PTS site it will show dealer/installer/retail for the login type as well as what server you are logged into. Yesterday I was logged into WEB1 today WEB5. We use a retail login (we pay for the subscription through MotorcraftService​.​com ) I also checked with a friend at the dealer he had no issues either. This morning I am not having…

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Don Owner/Technician
Michigan
Don Default
 

I just tried again - NO JOY. I did note that it is on WEB2

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Chris Technical Support Specialist
New York
Chris Default
   

Is your login an installer login as well? Not that knowing would fix the issue, but at least it would isolate it to a certain account type.

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Don Owner/Technician
Michigan
Don Default
 

Yes: US• USA• INSTALLER•EN Web Server: WEB2

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Mike Instructor
California
Mike Default
 

HI Chris, OK I see what you are referring to--mine says Web 2. I have not received a response back from Ford (it does say it may take up to 24 hours). I did just check a couple of minutes ago and the problem still hasn't been resolved. I see Don's posts today--he is also an installer so the issue must be with the installer accounts.

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Chris Technical Support Specialist
New York
Chris Default
 

Hopefully they don't discontinue the installer accounts seems that a lot of them are in use. If you talk to ford, I would bring up the specific account type to make sure they understand where the issue lies.

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Mike Instructor
California
Mike Default
 

Hi Chris, I do have an installer account. I have spoken to others who also have installer accounts---everyone having the exact same issue. From what I can determine, it is only the installer accounts having this issue. It isn't affecting dealer techs or, like you, retail accounts See my update below.

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Don Owner/Technician
Michigan
Don Default
 

Same here - I assume it is something on Ford's end.

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Caleb Diagnostician
Indiana
Caleb Default
 

Everyone in our company (upwards of 20 guys) cannot login to PTS either.

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John Owner
New York
John Default
 

I just tried on several laptops, different browsers, and OS. All have screen that Mike posted. Something more for the Ford engineering team to look into.

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Mike Instructor
California
Mike Default
 

I can login--just can't get past Vehicle ID button without that message popping up.

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Erik Owner/Technician
California
Erik Default
 

I'm having the exact same problem. I'm logging in thru fordinstallersupport​.​com I dont know if maybe its a problem with those type of accounts vs. a fmcdealer login. I can't complain too much considering I don't have to pay for the information.

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Joe Manager
Missouri
Joe Default
 

Same here just tried a couple hrs. does exactly the same thing. Allows login but nothing else.

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Matthew Service Manager
Nebraska
Matthew Default
   

Last night, Ford released IDS and FJDS version 118.03 to resolve log-in issues on the IDS and FJDS software. Ford apologizes for the delay in resolving and testing as there were several issues found on the tool software and backend servers. As of 3:30PM EDT June 17, 2020, both scan tool downloads can be found here: motorcraftservice​.​com/diagnostic/Sup… According to Ford’s…

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Mike Instructor
California
Mike Default
 

Not the issue being discussed here. We are discussing a Ford website issue.

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Mike Instructor
California
Mike Update
 

For those of you who are also experiencing the same issue, please fill out this form and send it in. Sometimes I think if they only get one report it doesn't receive much emphasis: fordtechservice​.​dealerconnection​.​com/vdirs/motorcra…

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Thanks
Mike Instructor
California
Mike Update
 

Just now received an e-mail from Ford/Motorcraft that the issue is being investigated.

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John Owner
New York
John Default
 

Mike, Still no love on my end. Did you hear anything else other than its being investigated?

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Mike Instructor
California
Mike Default
 

Hi John, sorry for the delayed reply--I was out of town yesterday. I just tried it again and it is still doing the same thing. I am going to send them another email.

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Mike Instructor
California
Mike Update
   

Everyone--- I just checked out the site again and the issue remains unresolved. However, there is the following message posted under "Broadcast Messages": "PTS will be undergoing maintenance on the morning of Sunday, June 28 EDT. During this time there may be system outages for several hours." So maybe it will be resolved next Sunday. Hopefully sooner.

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Mike Instructor
California
Mike Update
 

Just now received an email from Ford stating that they are still working to resolve the concern and "hopefully it will be resolved soon".

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Mike Instructor
California
Mike Resolution
   

Website is now back to working normally.

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