NASTF/SDRM Down?

Jeff Owner/Technician Arizona Posted   Latest   Edited  
Resolved
NASTF
Security
2016 Nissan Versa 1.6 S 1.6L (HR16DE) 4-spd (RE4F03C) — 3N1CN7AP6GL855983

What repair are you unable to perform?

Any and all services related to SDRM

What information are you having trouble obtaining?

Cannot log in to SDRM. States password incorrect. Password is actually correct. Sent “forgot password” request. No response.

What steps have you taken to obtain the information you need?

Opened ticket using service link on NASTF site. No response.

(Optional) Any other comments or concerns?

User e-mail: …

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Scott Manager
California
Scott
 

Hi Jeff, FWIW, I just logged into my SDRM account with no issues. This might be worth a short, clear your browser’s cache along with cookies related to NASTF and try again. Perhaps someone else will chime in with other suggestions as well. Good luck.

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Ð Awarded
Jason Owner/Technician
Virginia
Jason
 

They have locked your account probably. Check your spam folder for emails from them and give them a call tomorrow. Same thing happened to me awhile ago and I just had to go over and clarify some d1's with them.

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Ð Awarded
Jeff Owner/Technician
Arizona
Jeff Resolution
 

Apparently, someone changed all my login information - different email and password. I was sent the info so I could log in and change it all back and come up with yet another password. Probably worth checking that stuff regularly.

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Resolution Ð Awarded