Tech Authority Down??

I am as well, I had trouble last night also. I tried different browsers same issue though

Yes, it's down. We called them and they confirmed

All systems on aftermarket side seem to be down.

Yes still down for me too

Is this connected to and why all Mitchel1/Snap On sites are down (prodemand,altus,etc)?

Yes,They are connected.

Any updates on this?

It's still down!

Monday, 7:30am - still down.

This is absurd

It's unbelievable! 8:00am PST and still down…

So I found this out while doing a secure gateway tcm relearn on a 2018 dodge ram. paid the $50 for wi-tech and well was about to log in to tech authority and offline … I hope they fix it quick! its a whole website for goodness grief. They charge enough that we should complain when it doesn't work as expected.

Best part is you will never see that money again. Perhaps, they will get it fixed before your 3 days are up. I found out that TechAuthority was down on Friday after paying for a WiTech 2 subscription on a 2019 Jeep. That subscription has subsequently expired

It's funny how the part that takes your money always works just fine.

Usually. Though, the Toyota money taking part is broken.

Bob, That is always the case. LOL. But, like Jeff alluded to Toyota pay site is broken as well. Well, I now have four Chrysler programming events stacked up. TA has been down since early Friday. However, DealerConnect the OE side is up and running and has been all along. Maybe, TA is waiting for a token. :) In all seriousness this is very disturbing. I am going to lose at least one of my…

Yeah a little communication would be nice. The silence after 4 days really makes you wonder. Our credit card and personal info is most likely not as secure as we would hope.

It's finally back!

Have you received tokens? Have you been able to perform a programming event? Just because it loads doesn't mean it works.

It works, but if you get locked and need the token to log in again, you are doomed! I have been waiting for more than 3 days and nothing so far.

Just a heads up I tried to login today again and it wouldn't accept my password. When I selected forgot my password it said it had sent a reset email but after several attempts I never received one. I called tech support and was told the system is still not completely fixed and they are having issues accepting passwords and generating any emails at this time. I was told they would escalate my…

Yes. That's their new problem now! If you get locked out for any reason, the token system doesn't work and that's it! They will promise that you will receive a temporary PW in 24 hours but it's been more than 3 days and I am still waiting for that magical temporary password so I can simply use what I have already paid for. I am really afraid for people's lives when these companies start making…

It's fixed, now.

No, it's not. I've been trying to sign on all day. It asks for a token that never comes. I just tried it again 20 minutes ago

Call them, and they will put you on their list and then later they will call you with a temporary password! For me, it took 3 days and they finally did it. I know it is unbelievable and sad for a paid service but it is true.

Unfortunately for me, if I can't get it done now, I'm not gonna get another shot at it. I don't get to hold the customer's car hostage until I can get my act together. The only saving grace of the outage last week was that it took out the dealers also.