Tech Authority Down??

Stephen Owner/Technician British Columbia Posted   Latest  
Discussion
Programming
Network Error When Trying To Open Tech Authority Website

Anyone else having trouble with TechAuthority​.​com today? I have tried different computers and different browsers and keep getting a network error.

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Antonio Diagnostician
Oregon
Antonio
 

I am as well, I had trouble last night also. I tried different browsers same issue though

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Alireza Owner
California
Alireza
 

Yes, it's down. We called them and they confirmed

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Robert Technical Support Specialist
New York
Robert
 

All systems on aftermarket side seem to be down.

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Henry Technician
Texas
Henry
 

Yes still down for me too

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Caleb Owner/Technician
South Carolina
Caleb
 

Is this connected to and why all Mitchel1/Snap On sites are down (prodemand,altus,etc)?

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Anthony Manager
Georgia
Anthony
 

Yes,They are connected.

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Henry Technician
Texas
Henry
 

Any updates on this?

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Interesting
Alireza Owner
California
Alireza
 

It's still down!

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Jeff Owner/Technician
Arizona
Jeff
 

Monday, 7:30am - still down.

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Henry Technician
Texas
Henry
 

This is absurd

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Agree
Alireza Owner
California
Alireza
 

It's unbelievable! 8:00am PST and still down…

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Abraham Mobile Technician
Texas
Abraham
 

So I found this out while doing a secure gateway tcm relearn on a 2018 dodge ram. paid the $50 for wi-tech and well was about to log in to tech authority and offline … I hope they fix it quick! its a whole website for goodness grief. They charge enough that we should complain when it doesn't work as expected.

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Jeff Owner/Technician
Arizona
Jeff
 

Best part is you will never see that money again. Perhaps, they will get it fixed before your 3 days are up. I found out that TechAuthority was down on Friday after paying for a WiTech 2 subscription on a 2019 Jeep. That subscription has subsequently expired

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Bob Technician
Massachusetts
Bob
 

It's funny how the part that takes your money always works just fine.

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Jeff Owner/Technician
Arizona
Jeff
 

Usually. Though, the Toyota money taking part is broken.

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John Owner
New York
John
 

Bob, That is always the case. LOL. But, like Jeff alluded to Toyota pay site is broken as well. Well, I now have four Chrysler programming events stacked up. TA has been down since early Friday. However, DealerConnect the OE side is up and running and has been all along. Maybe, TA is waiting for a token. :) In all seriousness this is very disturbing. I am going to lose at least one of my…

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Bob Technician
Massachusetts
Bob
 

Yeah a little communication would be nice. The silence after 4 days really makes you wonder. Our credit card and personal info is most likely not as secure as we would hope.

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Helpful
Alireza Owner
California
Alireza
 

It's finally back!

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John Owner
New York
John
 

Have you received tokens? Have you been able to perform a programming event? Just because it loads doesn't mean it works.

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Alireza Owner
California
Alireza
 

It works, but if you get locked and need the token to log in again, you are doomed! I have been waiting for more than 3 days and nothing so far.

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Stephen Owner/Technician
British Columbia
Stephen
 

Just a heads up I tried to login today again and it wouldn't accept my password. When I selected forgot my password it said it had sent a reset email but after several attempts I never received one. I called tech support and was told the system is still not completely fixed and they are having issues accepting passwords and generating any emails at this time. I was told they would escalate my…

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Alireza Owner
California
Alireza
 

Yes. That's their new problem now! If you get locked out for any reason, the token system doesn't work and that's it! They will promise that you will receive a temporary PW in 24 hours but it's been more than 3 days and I am still waiting for that magical temporary password so I can simply use what I have already paid for. I am really afraid for people's lives when these companies start making…

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Alireza Owner
California
Alireza
 

It's fixed, now.

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Jeff Owner/Technician
Arizona
Jeff
 

No, it's not. I've been trying to sign on all day. It asks for a token that never comes. I just tried it again 20 minutes ago

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Alireza Owner
California
Alireza
   

Call them, and they will put you on their list and then later they will call you with a temporary password! For me, it took 3 days and they finally did it. I know it is unbelievable and sad for a paid service but it is true.

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Jeff Owner/Technician
Arizona
Jeff
 

Unfortunately for me, if I can't get it done now, I'm not gonna get another shot at it. I don't get to hold the customer's car hostage until I can get my act together. The only saving grace of the outage last week was that it took out the dealers also.

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