NASTF Account Suspended
Trying to see if anyone has had problems with the SDRM 2.0. We recently ordered a valve body through the new system and had a problem with the VIN being decoded on the Mercedes server. I emailed NASTF and they informed me it was a problem on the Mercedes site and contact them. Mercedes verified the issue and put the order in themselves, all was happy and good. I logged in yesterday and saw "Account Suspended" due to a missing D1 form on the manufacture. My original D1 was submitted with customer signature on 3/26 and it has somehow generated another request for the same VIN on 3/27. I have emailed with little result and have requested a phone call to get this straightened out as I have a key order I am unable to complete. This is what I received from NASTF but I have no other orders to submit expect for the original one on 3/26 which is completed. I hope someone here could guide me in the right direction as NASTF has stopped accepting phone calls and this is all I was left with on the email with no further response.
It appears you have an OEM transaction without a matching D-1 Form on …
Please follow the steps below to unlock your account. 1. Log into the SDRM 2.0 at: sdrm.nastf.org/login 2.On the Dashboard, find OEM Transactions - No Authorization Documents 3.Note the VIN recorded on the OEM Transaction 4.On the navigation menu, select D-1 Form 5.Select the D-1 Authorization Type appropriate for the job performed 6. After filling out and completing the D-1 form, click Save & Complete
Note: If the newly created D-1 form does not resolve the OEM transaction issue, the D-1 form and OEM transaction do not match.
Just fill out a new D1 and use the documents you used last time if they are correct and match and its truly for that car it should automatically resolve. Good luck getting any response for a 1 to 3 weeks. Don't bother calling, you can send an e-mail the turn around for response has been 7 to 10 days.
Got it work out, looked like the OEM had an O instead of a zero in the vin so it was not matching up. I hope the support gets better as we go along with the new system, very time consuming with little profit in the end.