Shift + Enter does not work as expected

Dmitriy from Toronto Analyst Posted   Latest   Edited  

There seems to be an issue with parsing Shift + Enter.

For example, this is the first line, and then I click Shift+Enter.ThisIsOnTheNextLineInTheEditDialogButItIsNotInThePostedMessage.

The result is often an inadvertent hyperlink, for example: 

exhaust system to draw outside oxygen in​.​With that being said,...

Browser used: Firefox Quantum.

OS: Ubuntu 16.04 LTS.

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Scott from Claremont

   

Manager
   

Hi Dmitriy,

I don’t know much about Ubuntu but I’ll share this with my devs in the morning to see what they have to say but I doubt that we validated that OS/browser. What FF version number is that?

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Dmitriy from Toronto

 

Analyst
 

Thank you, Scott.

This is the latest Firefox, 64.0 (64-bit).

I have also tried Chrome browser, with the same result, as you can see in my reply to Tom the formula did not go to the next line.

I see the issue of glued-together lines in other people's posts, e.g.,

diag​.​net/msg/m4eevc3a3w… paragraph 5

but I'm not sure if it has a similar source. 

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Tom from Claremont

 

Engineer
 

I think in that case they forgot the space after that sentence, but we‘ll check it out. 

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Tom from Claremont

   

Engineer
   

Hi Dmitriy,

Can you tell me what you’re trying to accomplish by pressing shift+enter?

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Dmitriy from Toronto

 

Analyst
 

Hi Tom, posting from Chrome Version … (Official Build) (64-bit) now.

There is a lot of empty space if pressing just Enter:

Paragraph 1

Paragraph 2

If I want to have something on a separate line, where it is easier to see, but not really another paragraph, for example, a formula: PV=nRT

In the Edit dialog this can be done with Shift + Enter, but in the posted message it is displayed differently.

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Tom from Claremont

 

Engineer
 

Yeah in general it works out better to enforce true paragraphs, otherwise people tend to hit enter a lot and hard wrap their text, which causes funky formatting issues. But for certain special cases it may make sense to allow for specific formatting, probably in the form of “code blocks.” I’ll see what we can do.

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Eric from Edgerton

   

Owner/Technician
   

Tom, while you're looking into the code for that could you look into the reason behind locking the screen size in iPads? Unlike every other website I visit I am unable to zoom in (enlarge the screen with two fingers) on the diag​.​net site on my iPad running ios 12. Thanks.

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Scott from Claremont

 

Manager
 

Hi Eric,

I’m on an iPad and can not duplicate what I believe that you’re describing. See this recording.

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Eric from Edgerton

 

Owner/Technician
 

Interesting Scott. I'm using a brand new three day old iPad v 12.1.1 and both Safari and Chrome will zoom every web page except the Diagnostic Network, also, neither browser will play your video, they both give a message that it is an unsupported format.

I checked my old iPad, v 9.5.3 and found the same thing.

Neither iPad has Firefox installed so I installed Firefox on my new iPad. Firefox allows me to zoom in and out on the Diagnostic Network web pages and plays the video. Going back to try Safari and I find now it does as well. Checking Chrome, still no zoom but the video plays.

I did look take a quick look at the web page code and did not see any obvious reasons for either issue.

Thanks,

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Scott from Claremont

 

Manager
 

Hi Eric, 

Can you share with us the typical reason you find yourself moving to pinch-zoom on a webpage? 

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Eric from Edgerton

 

Owner/Technician
 

Zooming in to look at a picture that is too small. Zooming in to share a piece of text with someone sitting just a little too far away. Those types of things.

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Tom from Claremont

   

Engineer
   

Hi Eric,

We had previously disabled zoom because it was leading to a poor user experience when posting messages (as the keyboard came up, the page would zoom). Since the site is designed to work at all mobile device sizes, like a native mobile app, the trade-off seemed worth it at the time.

It seems as though Apple has resolved the kinds of issues we were working around in iOS 12, and at the same time, they're now ignoring the page hints that we put in place to cause pinch-to-zoom to be ignored (in previous versions of iOS). So that explains why most people should be able to zoom DN with no problems in iOS 12.

So now the only mystery is why that's not working for you on your iOS device. I doubt this explains the reason why, but just for sanity's sake, you may want to try rebooting the device, and if that doesn't resolve it, update to the latest (12.1.2). This is more so we can eliminate the only variables I'm aware of at this point, and then we can keep looking at it from there.

Update: Actually I think what Apple changed in terms of manual pinch-to-zoom happened in iOS 10.0, and our zoom disabling only effects the things we were trying to prevent (keyboard-induced zooming). Is it possible that you're only seeing this issue on your older 9.x device?

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Eric from Edgerton

 

Owner/Technician
 

Tom,

According to Apple my new iPad is up to date at 12.1.1, it will not update further at this time. 

I am seeing exactly the same issue on my older iPads (I have two of the same version) and on my new one. The three browsers work exactly the same with Chrome still not zooming in but Safari and Firefox do. I have rebooted all three iPads. I could try my wife's iPad, she has a new one too, I don't know if she will let me anywhere near it though. At this time I'm not really worried about it any more. If I find I need to zoom in I will just move to Firefox and view that post there.

Thanks,

Eric

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Tom from Claremont

 

Engineer
 

OK thanks for the info. I'm also baffled by the video problem you describe, as I can't reproduce that on iOS 12 either. I'll keep these issues in our list until we figure it out. If you find that these things begin working for you, please let me know. Thank you.

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Eric from Edgerton

 

Owner/Technician
 

As I told Scott B. once I installed the Firefox App the videos worked in Firefox, then when I checked Chrome and Safari the videos worked too. The zoom worked in Firefox too and after installing the Firefox App the zoom worked in Safari, it still doesn't work in Chrome. That is still true for the new iPad and old iPad.

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Bob from East Longmeadow

 

Owner/Technician
 

Hi Scott,

I wanted to add my experience with an iPad version 9.3.5 and Safari browser

I'm experiencing similar issues as Eric. Pinch/zoom doesn't work when in the message body, however, I noticed if I click on an image first, I am then able to pinch and zoom the image.

I get the same error message as Eric when I click on the video that you posted, however, I do seem to be able to view videos linked from YouTube.

I don't use the iPad that often but I thought the extra feedback might help in troubleshooting.

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Scott from Claremont

 

Manager
 

Hi Bob,

Is that iPad able to accept the latest iOS version? If so we recommend that you upgrade.

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Bob from East Longmeadow

 

Owner/Technician
 

It's an older model and it wont update beyond where it is. I have found information on how to force an update onto the unit but people have reported various problems afterwards because of insufficient resources. 

The unit works fine for what I need it for so I don't think I'll mess with it. It's not a big deal for me.

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Bob from East Longmeadow

 

Owner/Technician
 

I can't install Chrome or Firefox because the tablet says they require ver 10

I was able to install the puffin browser and I am able to pinch and zoom on any page. 

I still cannot view the video that you posted, only youtube videos.

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Tom from Claremont

   

Engineer
   

Hi Dmitriy,

Though we haven't yet changed the shift+escape behavior (removing single line breaks), we've now resolved the issue it was causing, where two sentences were being joined improperly after the line break has been removed. So you shouldn't see inadvertent links or words being smashed together any more. Essentially we're replacing single line breaks with spaces now. 

In the future I think we will offer explicit line-break formatting in the form of "code" formatting options. It would probably look something like this:

diag​.​net/file/f63dcic8t…

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Dmitriy from Toronto

 

Analyst
 

Thank you!

Code/verbatim format is a great idea.

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