All keys lost

John Owner/Technician Pennsylvania Posted   Latest  
Resolved
Programming
2015 Mercedes-Benz ML350 4Matic 3.5L (276.955 Gas) 7-spd (722.9) — 4JGDA5HB3FA545190
No Crank / No Start

The customer lost all his keys so I ordered a brand new key from Mercedes dealer and I took it to Mercedes to have it programmed . Two technicians later they could not get it programmed the key. They told me I need to replace the Electronic ignition switch. I am okay with that but they . Then they told me to hold on they're going to get a hold of Mercedes. It has been 2 weeks and they saying Mercedes in Germany is closed. I still don't have this car running! If I get a new Electronic ignition switch and blue key to activate the Electronic ignition switch to program the new key or do I need to program the Electronic ignition switch to the car first? Or what do I need to do to get this car running​.​Would appreciate any help!

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Daniil Owner/Technician
Oregon
Daniil Default
   

Were did you get the key from ?? the reason asking cause the key looks old

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Isaac Owner/Technician
North Carolina
Isaac Default
   

2015 is going to be FBS4. That is a dealer only job. No aftermarket options exist to program a key yet. My suggestion would be to call Dustie at in California and possibly mail the modules in. …, ask for Dustie.

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Jahaziel Engineer
Mexico
Jahaziel Default
 

That's correct!

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Daniil Owner/Technician
Oregon
Daniil Default
 

I did one fsb4 with factory tool new ignition switch and key and job is done as far Dustie at Diag speed they can’t doit dealer tool only new switch and key job is done probably dealer doesn't know what they doing

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John Owner/Technician
Pennsylvania
John Default
 

Thanks call tomorrow

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Isaac Owner/Technician
North Carolina
Isaac Default
 

Dustie has the ability to do these on the bench now.

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Daniil Owner/Technician
Oregon
Daniil Default
 

Just checked with Diag speed they don’t have the option for fsb4 keys not sure were you getting your info ???

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Evan Diagnostician
Florida
Evan Default
 

I'm a Mercedes Benz Master certified technician who is one of the technician's that handles DAS4/FBS4 . Since you lost all keys what needs to happen is they need to order a preprogrammed key. All of our theft relevant parts come out of Fort Worth. The process is pretty straight forwarded. You need to have a trp form filled out and a lost all keys/ fallback form filled out and they need a copy of…

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Evan Diagnostician
Florida
Evan Default
 

I just looked up parts info with your vin and it should be a … the blade is … The document is OF80.57-P-3000-01A that is the fallback form number that they use in wis SUBJECT: Ordering a Programmed Key when no keys are present – “The Fallback Process” Applicable Models: Refer to WIS document OF80.57-P-3000-01A for current applicable models Important Note: Check…

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John Owner/Technician
Pennsylvania
John Default
 

Key part # …

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Evan Diagnostician
Florida
Evan Default
 

The last 4 means that is a blank key it should end in 0041

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Evan Diagnostician
Florida
Evan Default
 

you will also need to have the vehicle towed to the dealership. That is our policy for pre programmed keys

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John Owner/Technician
Pennsylvania
John Default
 

Thanks for the info do you have any tricks on how to get them out of park with no keys

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Evan Diagnostician
Florida
Evan Default
 

No it sucks we use a bolt on freewheeling hub or 4 go jacks and push it in.

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Scott Mobile Technician
Illinois
Scott Default
 

Just jack up the right rear tire off the ground, onice that wheel is free all others will just roll, they make a hub adapter in towing that u put between rim and hub

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Stephen Owner/Technician
California
Stephen Default
 

Goodro, would that be your employer's tow-in policy? Because with all the forms and ID submitted in compliance with MBZ protocol, it seems a bit excessive, especially when we've performed the same operation through local MBZ certified parts outlets (including two independent facilities) with never a need to have customers' cars towed anywhere.

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Derek Diagnostician
British Columbia
Derek Default
 

In Canada for FSB4 vehicles that have lost all keys, the vehicle has to be present at the dealership before the xsf ticket is created to order the preprogrammed key. Germany wants to know the vehicle is in our possession before a preprogrammed key is released to the dealership. It is all part of the hoops the MB makes us jump through in Ordering TRP parts

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John Owner/Technician
Pennsylvania
John Resolution
 

After taking the car to another dealership and them ordering the proper key the car is up and running now. Thanks for every who helped!

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Thanks