CTI Thermal Imaging for Diagnostics Class

David Diagnostician North Carolina Posted   Latest   Edited  

Good morning everyone, Thanks to everyone who has already signed up for our thermal imaging class beginning tomorrow night at 7:00 PM EST. If anyone else would like to join us, here’s the link for the flyer. Just click on “subscribe here” to sign up. Thanks

new​.​cti-lms​.​com/Flyers/Default…

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Joseph Diagnostician
Texas
Joseph
 

I paid for a log in Thursday and still have not heard back from the website.

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David Diagnostician
North Carolina
David
 

I’ll check into it Joseph. If you haven’t received a confirmation email by tomorrow, please email me directly at …

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David Diagnostician
North Carolina
David
 

Hi Joseph, I checked with HQ about your situation. Please call me at … & we‘ll get it ironed out. Thanks

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Rex Technical Support Specialist
Ohio
Rex
 

I got farther along than Joseph. I got an email response and can log into the site. I even found the course. It says I'm not registered. In fact the site does not show me registered for anything. My credit card has been charged.

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Joseph Diagnostician
Texas
Joseph
 

I just now got an email with my user name and password, four days after paying. I suspect this website does not have an automated system to create accounts. This is not the first website I’ve had “extended learning” issues with. Signup early and get POC numbers for all events. Keep posting in this thread if you don’t have something in the morning. I don’t you’ll get tech support hours before…

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Rex Technical Support Specialist
Ohio
Rex
 

I git the email with the username and password. I just do not see where I am signed up for anything. Will check again tomorrow. Thanks

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David Diagnostician
North Carolina
David
 

Hi Rex, since you have created an account and paid for a ” ticket “ for virtual classroom. You will receive an emailed link to then choose your class. There is a live person processing these for the entire US & Canada, so it does take time. If either of you don’t get things worked out today 5:00 EST. Email me at … please.

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Rex Technical Support Specialist
Ohio
Rex
 

As of 1:20 EST no email with a link. I had 3 emails Monday. Two were duplicates. They did get me to the site and got me setup with a password. Will check back about 4:30 pm est .

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David Diagnostician
North Carolina
David
 

Rex, If you don't receive the correct link allowing you to choose your class, please remember to email me directly @ …

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Rex Technical Support Specialist
Ohio
Rex
 

Your above email is wrong. I think I found the correct one in the course description on the site. Still does not show me registered.

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David Diagnostician
North Carolina
David
 

Joseph, you paid for a subscription to on line training, not virtual classroom. you’re being refunded. since you successfully created a CTI account you can try again if you like.

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Joseph Diagnostician
Texas
Joseph
 

I’m trying… I found the virtual class and clicked “submit class interest” and I got an email. I called the help desk and they said I had to click “more info” that took me to a subscription page. The help desk agent walked me through the process and I paid for something agin for $35. I enrolled in college classes easier than this😂

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Joseph Diagnostician
Texas
Joseph
 

Lessons learned If you’re not a paid member of the CTI website, then you first need to enroll and that’ll take a few days. Then you can signup for the their classes.

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Joseph Diagnostician
Texas
Joseph
 

Finally enrolled! See you in a few hours

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David Diagnostician
North Carolina
David
 

I'm glad you made it Joseph, Sorry it was so difficult!

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Joseph Diagnostician
Texas
Joseph
 

No problems. Now I can jump into more classes.

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Marti Owner/Technician
Michigan
Marti
   

EXTREMELY Frustrating!…..been trying to find way to enter Class for 45 minutes now…..can we get Refunds?….IMO, CTI website is Terrible…cant find Virtual Training anywhere If anyone available to get me in, please call asap…

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Richard Instructor
Florida
Richard
 

Marti, I'm sorry your having trouble. I agree our website is very frustrating right now and that is being worked on as we speak. I am moderating David's class so I can't call you right now but i will forward your information to our support team to get you a refund or rescheduled for a later date. I do know this class is being presented later in the month and in December.

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Marti Owner/Technician
Michigan
Marti
 

I Appreciate your fast Response…..maybe call me during a break?…..Fwd me directions on how to get into class?

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Marti Owner/Technician
Michigan
Marti
 

Support reached out to me about this topic…was Most Helpful….and explained things to me, which helped a Lot! Even tho a particular (this/Intended) class was purchased, i had no idea that i Still Needed to ENROLL in that particular class online….as there was Nothing indicating this. I was walked thru the process and it makes a bit more sense now…..but w/o being told to do so, i had No idea it…

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Joseph Diagnostician
Texas
Joseph
 

I just went through the same process. It’s just like signing up for college classes. First I have to be allowed to enter the school, then sign up for a class, and finally enroll. I suggest having these points made upfront and/or a YouTube walk through for new students.

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Bob Educator
California
Bob
 

I see others have had problems with signing up. I've been trying to sign up for your courses for some time now. No joy. No one calls back, and emails aren't replied to. Or I'm on hold for some time and bingo! 5:30 rolls around, and the phone goes to dial tone. Whoever is on the other end never worked in a shop, that's for sure. I've always thought that this organization prefers people with a…

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Richard Instructor
Florida
Richard
 

I’m sorry about that Bob. Our website wasn’t originally designed to be a sales portal for webinars but Covid forced us to make things work ASAP. It’s being fixed but in the meantime please email me at … and I will get you in touch with the person that can help. I appreciate you trying to give us money, I make sure we take it!

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Joseph Diagnostician
Texas
Joseph
 

Is the second half tonight? I didn't get a link to the zoom

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Richard Instructor
Florida
Richard
 

It’s tomorrow night Joe. I’ll make sure David sends you a link.

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