Radio Flashes 2 or 10 seconds

James Diagnostician Hilliard, Ohio Posted   Latest   Edited  
Question
Infotainment
Programming
2016 Honda Civic EX 2.0L (K20C2) (JDJC)
Radio Flashing 2 Or 10 Seconds

I had 2016 Honda Civic come in, with the complain of a flashing radio. i found a service bulletin(19-101) on it . it says to download the Honda Firmware Downloader and install the software, but upon doing so, i get a user type not authorized error. i was wondering if any one else has ran into this issue? is there another way to flash the radio? i attached the service bulletin and screen shot of the error.

0
James Diagnostician
Hilliard, Ohio
James Update
   

I found the right piece of software it was a different version. i will update if this fixes customers issue.

+3 Update Ð Bounty Awarded
James Diagnostician
Hilliard, Ohio
James Update
   

Customer followed up and said that flashing the radio fixed it.

0 Update Ð Bounty Awarded