Hello group. Went to client shop to perform an ecm replacement. Shop has OEM ecu. Came with a 120 ohm resistor and a couple scotch locks that instructions state to tie into across the communication lines. Assuming this is a termination resistor that isn't in the replacement ecm. That's not the issue though, just thought it was interesting. I log into the Saab website to purchase a TIS subscription. The option is no longer there. There is EPC, electronic parts catalog, and WIS, repair manuals. That's it. Under subscription information they list EPC, WIS, and TIS for diagnostics. Put calls into NASTF, Drew Tech, and AC Delco tech support. No answers yet. Going to email Saab tonight. Thought I'd put it out here too. Thanks for reading and any help you may have. I'll keep you posted.
I do not know an answer...but I have emailed SAAB before. I got response 97 days later.
What scan tool or jbox are you planning on using? If you have a Tech 2 with a Saab card, I think you just add the ECM. No real programming. You will need SPS but you can use GM SPS. Robert Pleasanton just walked me through one a couple weeks ago.
2003 and up Sport Sedans need security access and the Candi module for programming the engine ecu, Paul I can give you temporary access to my Saab account to perform the programming process if needed.
Jeff, thank you for your kind offer. I have a log in and am able to purchase EPC and WIS. Was TIS to web moved into WIS ? There isn't a TIS purchase option. I'm not returning to the client shop until tomorrow. If I haven't got this cleared up by then I'll take you up on your generous offer. Thank you. It is security clearance I need to complete the remove/add procedure. Also I am using a genuine…
We are an Authorized Saab Service Center and we log in though Orio and then I go to tis2web in the drop down box and then it shows me the options for security access, software downloads, SPS and so on. I am not sure how it looks on your end since you are not a Saab Service Center. This is the contact info for Saab tech support.
All, I have received a NASTF Service Information Request on this too. I appreciate any information you can provide on this. I have reached out to my contacts at Saab and have not heard back. that is not unusual as others have stated, for it to take awhile. I would love to get some of these techs and vehicle owners back on the road.
Hi Donny, sad to say no one from Saab or NASFT ever returned an email. I didn't open a SIR, I thought I would email through NASTF "contact us" option first. Apparently those go unanswered. Also called and left message. Same response ......Silence.
Paul i am sorry that happened. I went through our support desk looking for that email and did not find it. Can you share either the email address you sent to or let me know the link on the NASTF site you used. There were many locations where that Contact Us link exists. I thought I had them all pointed to the support desk. The new site we are building will only have one contact us link…
Thank you Jeff Thomas for bailing out myself, my client and their customer. Vehicle is back on the road thanks to you. Your assistance and generosity are greatly appreciated.
Paul, that is what this forum is all about, I am glad I could help out, obviously Saab is getting harder and harder to get parts and tech support, so networking is becoming the only way.
All, Received a reply from the SAAB Orio web management this morning. They are having an issue with some part of the site and have created a free work around until it is resolved. Please use this information below. Under the tab “Web services” you can find the link to Tis2Web. portal.orio.com User name: Tis2Web Password: Start1234
Hi Donny. I also received that email this morning. To answer your question about which "contact us" link I used, I believe it was from the top tool bar on the main screen but can't be sure. I was trying every avenue possible to remedy the situation. Thanks for getting back to me through DN.
I went in their this morning and looked at all the links. They all lead to support but I could not find an email through the help desk from you. I did update one email address that we used to use and can still receive. It may have been blacklisted by Aol and Comcast. I am not sure when you sent that. We have a new platform that seems to have resolved all of these email issues. I did not expect…