7 week critique

Bob Mobile Technician West Chicago, Illinois Posted   Latest  

I’ve had a few discussions with friends regarding Diag.net. The general feeling is the layout falls short. Having been a long time iATN member, I’m personally trying to look at it as just being different. Now as to what it is and what I thought it would be. I was under the impression that first and foremost, it was going to be a place for professionals, with a focus on diagnostics.

pro·fes·sion·al

prəˈfeSH(ə)n(ə)l

(of a person) engaged in a specified activity as one's main paid occupation rather than as a pastime.

I was also under the impression that we in the field would have the unique opportunity to be able to discuss topics with people that represent the OEM and tool manufactures. While I’ve seen some posts from Autologic, I was hoping for OEM content. Maybe it’s just too early.

This brings me to the next part, the subscriber and content providers. As professionals, we need to show professionalism.

pro·fes·sion·al·ism

prəˈfeSHənlˌizəm

the competence or skill expected of a professional.

"the key to quality and efficiency is professionalism"

the practicing of an activity, especially a sport, by professional rather than amateur players.

"the trend toward professionalism"

What does that mean? I can only tell you what this means to me, the company I work for and the techs I interact with.

It means you do your due diligence before asking for help in any forum. This means searching all SI, description and operation, TSB, Code flow charts ect. It may require the purchase of an OEM subscription. It means that when making a post, real data is shared to what the issue is and the tests that have been performed. It means open FB and YouTube videos are for weekend warriors. If we are to raise the bar, it requires restraint. We don’t make videos the world can see. How does showing the general public how to make a repair, raise the bar? We don’t give answers, we ask questions to bring the person to the answer. We don’t put people down for not knowing. We don’t let our panties get bunched up when we get challenged. We challenge those that call themselves trainers. This means we don’t take what they say as gospel, we go back to the shop and test it for ourselves.

Diag.net is a site for us; we get to help shape it. We have the responsibility to give feedback so it works for us and those who join later.

I’m hoping that this post bring dialog between Scott, Tom and the membership. Please don’t complain in the shadows. Step up with ideas for a solution if you see an issue.

I’m confident that Scott will dialog with us.

+19
Jim Mobile Technician
Southampton, Pennsylvania
Jim
 

Bob, I also agree with just about everything you wrote, I'm really not in a position to post too much right now ( I've been re-admitted back into the hospital ) I just wanted to say that I, just like most others that signed up right away really had little idea what would become of this new project of Scott's and the others. But knowing Scott and his dedication that he has always had, I was 100%

+5 Ð Bounty Awarded
Jaxon Technical Support Specialist
Stafford Heights, Australia
Jaxon
 

Bob, I hear you. Your post resonated for me: raising the bar, defining professionalism, shaping this forum into what we, as members want. Most of the Australian members on here will be looking for OEM content, no doubt. Personally, I support your call for "responsible feedback". I believe that clean discussion will bring growth to this community. In service, Jaxon

+3 Ð Bounty Awarded
Scott Manager
Claremont, California
Scott
 

Hi Bob, In regards to the layout comment, yes, we have many changes planned with some dependent on volume. The fact that we knew that we weren’t going to have tons of volume out of the gate factored into those decisions among others. Soon, (as traffic builds) users will be able to customize it based upon what their interests are. Examples such as: [Carlines & Topics] [Manufacturers &…

+11 Ð Bounty Awarded
Martin Instructor
Burnaby, British Columbia
Martin
 

Hi Bob. Valid observations for sure. I feel that navigating around is a little awkward for me right now. With other forums being much like restaurants with published menus for quick access that we're used as forum participants, the current interface is a bit clunky for me. I'm not one to select a handful of forums as preferences. I tend to do a complete cruise through and check out all post

+2 Ð Bounty Awarded
Tom Engineer
Claremont, California
Tom
 

The end goal is that, similar to Facebook or Twitter, you will have a single place to visit to catch up on all the latest discussions on DN that fit your interests (via Watched Topics, and soon, Watched Makes). Unlike Facebook or Twitter, we are able to tailor everything specifically towards our industry, and provide tools to ensure the discourse stays at a high level. Currently you can select

+5 Ð Bounty Awarded
Martin Instructor
Burnaby, British Columbia
Martin
 

Thanks Tom. With just a few weeks in and a tremendous amount of work already completed and I'm sure a long list of "things to do", I welcome the opportunities for interaction with an active membership of like-minded individuals. I appreciate the forum that you are building to allow this to take place and look forward to implementation of each new application. FWIW, the watch and

+3 Ð Bounty Awarded
Tom Engineer
Claremont, California
Tom
 

I checked our email sending logs and it shows your email address was on a suppression list because it previously had a "hard" bounce (essentially your ISP indicated to us that we should not continue to email to your address). I've taken your email off the suppression list. Assuming the address is working OK, you should receive notifications going forward. The initial bounce that caused the issue

+2 Ð Bounty Awarded
Martin Instructor
Burnaby, British Columbia
Martin
 

Much appreciated Tom. Thanks for looking into it. I received your message so all should be well. It wasn't a big issues since I've been extremely busy, with free time at a premium.

0 Ð Bounty Awarded
Robert Diagnostician
Ballston, New York
Robert
 

Bob I agree it’s your views and I too have the same hopes and outlook for diag.net. It does seem to be a step above most all of the other sights. So far most all of the members are top notch I am impressed how many industry Gurus are here! For the most part the participants have been very professional and I am proud to be and excited to be part of the first group of members to this new

0 Ð Bounty Awarded
Tom Engineer
Claremont, California
Tom
 

The upvote/downvote capability on every message is what will allow members to drive the discussion in a positive direction. Currently we are in the "gathering data" phase of this part of the network's capabilities. These up/down votes (along with many other events) will affect a member's score, and will help reward positive discourse and disincentivize negative behavior. One would assume the

+2 Ð Bounty Awarded
Terry Diagnostician
Milton, Florida
Terry
 

After paying a monthly subscription fee, I too feel like this site is missing something. After reading Bob ‘s post decided to chime in as well. I was looking and hoping this site would fill in the missing gaps of information. I was picturing a site where if, a tech and or myself was having an issue with a vehicle make, that it would be more in a category. For example; if say you were having a

+2 Ð Bounty Awarded
Tom Engineer
Claremont, California
Tom
 

There will soon be a way to filter the conversations down by make, just as there is currently a way to filter down the discussions by topic.

+4 Ð Bounty Awarded
Scott Manager
Claremont, California
Scott
 

Hi Terry, Writing to let you know that we pushed out two recent updates, one last night and one about 2 weeks ago that addresses your request for vehicle filtering. Users now see a few feed options at the top of the page. Selecting BMW produces all of the BMW related posts. Pushing further, you can open the keyword search box and filter even further. We have plans to enhance the search

+1 Ð Bounty Awarded
William Diagnostician
Ashland, Virginia
William
 

I joined looking for a site with the best, most knowledgeable techs to discuss and learn from. What I DON’T want is a bunch of silver bullet seekers and techs that don’t do any testing and can’t post results. Just waiting to see what develops…Willie

+6 Ð Bounty Awarded
Rudy Technician
Montebello, California
Rudy
 

The site is,relatively speaking, brand new. Its going to take a few years to really get it off the ground. I dont know what you expected to happen in 7 weeks. Comparing this site to a site that has been around for 20 years isn't going to yield a positive image for you or anyone else. Im just a worker bee and the best I could offer at this point was my hard earned $200 bucks to show my support…

+4 Ð Bounty Awarded
Bob Mobile Technician
West Chicago, Illinois
Bob
 

Rudy, I completely disagree with you. If you are building anything, the most important part is the foundation. Scott and Tom are building that now. If we don't give feedback (critique) how are they to know if what they are doing is what people want? If people think they were sold that it was going to be one thing and it is not what they thought, are they going to be happy? I gladly gave up my

0 Ð Bounty Awarded
Marlin Technician
Estacada, Oregon
Marlin
 

I believe that you reading in what Rudy didn't right. Relax a bit, Bob. Rudy actually wrote a non-inflammatory post, and you lightly roasted him for it.

+2 Ð Bounty Awarded