Display issue on android phone

Bob from East Longmeadow Diagnostician Posted   Latest  

Hey guys, on my galaxy s7 the Diag Network title screen is misspelled and I can't figure out why. It was fine in the beginning and then something happened. I have no idea what changed. Any ideas?

Everything else seems to work normally.

0

Bob from East Longmeadow

 

Diagnostician
 

Spoke too soon on the everything else is fine comment. On the phone I can't access the topics pulldown and if i click on my image most of it is cut off. I found if I click the option to view the page as "Desktop site" everything displays normally except that the font is very small.

On my PC when I click the image most of it is cut off. I can only see the whole thing if I reduce the zoom on the page by 50%

0

Jim from Frederick

 

Curriculum Developer
 

I turned my phone sideways (landscape) and could access the topic menu. 

0

Bob from East Longmeadow

 

Diagnostician
 

I just realized that it's displaying at the bottom of the page no matter which way i turn the phone. Is yours at the top or bottom?

0

Pat from Westfield

 

Technical Support Specialist
 

Everything seems to work great on iOS, are you using chrome? Maybe try Firefox?

0

Bob from East Longmeadow

 

Diagnostician
 

It does it with firefox too. Any picture I click on is oversize and runs off the screen. If I reduce the zoom level for the page I can see the whole jpg but then all the text is too small. I'm wondering if there is some type of setting that got changed somehow.

0

Pat from Westfield

 

Technical Support Specialist
 

Huh that’s kinda crazy, did you try clearing cookies and history?

0

Bob from East Longmeadow

 

Diagnostician
 

Pat, I just ran the latest version of ccleaner on the pc and the browsers still have the same issue with the jpg's. Have you checked how the jpgs look on your pc? Look at the thumbnail and then click it and see if it's all there when it opens.

0

Steven from Spokane

 

Mechanic
 

It gets moved to the bottom if the screen is too narrow. My phone (Motorola) is the same as your's in landscape or portrait mode, so it just has to do with the screen size. Jim's phone may have a larger screen, therefore his phone will show it at the side in landscape mode.

You can see this happen on your desktop computer if you resize the window to make it narrow. As you drag the window to resize it, some things are moved around so that everything can fit. Although, having it move to the bottom is not great because you have to scroll all the way down and more posts keep getting loaded and then you have to repeat this over and over until no more posts load. Moving it into a menu at the top would be more user friendly.

0

Bob from East Longmeadow

 

Diagnostician
 

Yup, that's exactly what I experience. Scroll down and more posts load, scroll again and more posts load etc. Takes awhile to get to the end.

0

Jim from Frederick

 

Curriculum Developer
 

Mine is on the right in landscape. Same as chrome and Windows PC. I am not running a Samsung phone so based on Scott's post that explains it.

0

Robert from Newark

 

Mobile Technician
 

Hey Jim! How's it going? Its been a long time. Sorry to post this here but I couldn't find a way to contact you privately. The last time I saw you was when you handed me the beer mug for getting first place in sportsman at your imac event! Shoot me your contact info when you get time. Thanks. …

0

Jim from Frederick

 

Curriculum Developer
 

Wow, The world is tiny! I sent you some contact information..... It will be good to catch up

0

Scott from Claremont

 

Manager
 

Hi Bob,

Looks like the issue may be isolated to Galaxy 6 & 7 and my team is looking into it. We'll keep you updated as we progress. 

Sorry for the trouble.

Regards, 

+1

Bob from East Longmeadow

 

Diagnostician
 

Scott,

I have a strange issue on my Win 10 pc also. When I click on an image in a post it opens so large that I can't see the entire picture. I have to reduce the page zoom 50% to see the whole picture. Are there any settings that I can tweak?

0

Scott from Claremont

 

Manager
 

Hi Bob,

Some of the larger images do not display properly which are a known issue and we will be implementing a fix for soon.

In regards to the top DN logo, does it display properly on your windows machine? For anything other than the known image display, can you share a screenshot with us here?

Thanks,

0

Bob from East Longmeadow

 

Diagnostician
 

The DN logo is normal on my pc but the image size issue is present on my phone and pc.

0

Scott from Claremont

 

Manager
 

Ok, the image size issue is something that will be resolved soon. The original issue you reported though is limited to your phone, is that correct?

Thanks for the feedback Bob, we really appreciate it.

0

Bob from East Longmeadow

 

Diagnostician
 

There are two issues on my phone only.

1) the DN logo

2) the Topics pulldown list only displays at the bottom of the page and it's kind of a pain to have it there. Doesn't matter if it's in portrait or landscape mode, the "topics" is always at the bottom.

0

Scott from Claremont

 

Manager
 

Hi Bob,

#2 is high on the list and will be addressed soon.

Regards,

0

Steven from Spokane

 

Mechanic
 

Some more info about the logo. It changes everytime it is tapped. It's like a mini game for Android users. Tap the logo until it shows properly and win a prize! ;-)

Just messin' with ya. Have a good one!

0

Scott from Claremont

 

Manager
 

🤓

0