Quality with a K
Customer just bought vehicle. only cocern she had was parasidic drain. Upon starting the vehicle it had a very strong fuel smell . So we call her and let her know. She said to go ahead and look into it. So we lifted the vehicle and found that fuel filter was leaking from been rusted it looks like brand new filter. Question what kind of quality parts have you guys and gals found in the ffield and how do you feel about customer supply parts?
There is usually a date stamp on these filters. Also was there a shield covering the filter? If not, i wonder if some rocks or what not hit the coating on the filter and the filter started rusting. Or worse, water in the fuel in the past and the filter rusted from the inside out.
It had the shield we had to remove it water in the fuel interesting bit it runs really good
Yes, but that doesn't mean that there wasn't water in the fuel in the past. Opening the filter will most likely let you know. BE CAREFUL!
We try to stick with a known high-quality German brand - i.e., Bosch, Mann, Hummel for these. We strongly discourage customer-supplied parts. That's not the kind of business we run. Impossible to warranty a customer-supplied part, and yet, here in California, we are required to warranty it. Stupid California laws.
Nate, You can't even depend on anything branded Bosch anymore because they have become a licensing brand and who knows who and where it was manufactured.
Oh wow that's a horrible law! Here in WI, we don't have that law *that I know of. Most shops here just won't allow customer-provided parts. They won't let the car in the shop if the customer wants to do it. We will allow it, but the agreement is we will not warranty the work. If the part fails, diagnostic and replacement charges are the customer's responsibility.
The problem is we never know the quality of the parts we are getting until after we purchase them and sometimes even install it.You can't even go by name brand anymore because so much is being made in China.I don't want to make this a political issue,but I think Donald Trump was the only one that had the stones to address and deal with it.
I grew up understanding if the name of the company had words like Trusted, Guaranty, Quality etc. in it that you would assume that it probably wasn't a reputable operation. I have noticed that even "name" brand operations are offering 2nd and even 3rd tier products to try and compete with all the crap products and more and more people shopping Amazon, On-line operations . Quick changing…
No reason for alarm, it is just a standard-variety low-quality part that a professional will not use.
Fcpeuro is your best bet for that. They give decent wholesale pricing also. you could sell it at list and still make a little coin. If I ever let customer purchase parts. Its because they wanna source online. I’m ok with that but I put parts in shopping cart and send them the link
Never allow customer supplied parts. Ask your insurance company if they will cover you, bet they won't.
Exactly, none of us live in Mayberry with Andy and Barney. Liability & CYA are things to consider.