Limits of Liability, or Caveat Emptor?

Scott Owner California Posted   Latest  

I have 3 Tech 2's that I have been using in the shop. I recently decided to sell 2 of the Tech 2's - I know, I should have done this a few years back, but...

I needed to replace 2 of the cables for the tools. One of the cables wouldn't detect the CANDI module and the other was frayed, so off to eBay I go. A few cables are found, sellers from China and a few domestic sellers that probably picked them up from China. I went with a domestic seller. One of the cables arrived yesterday and I plugged it in on a previously working scan tool. I press the power button - it doesn't power on. Hmm, that's odd. I put the original cable back on and it won't power on. Aw' crap.

A few things are tried and it's down to the replacement cable damaged the working tool. I probably shouldn't have tried a VCI module from another working Tech 2, but it was late, I'm pissed, and I wasn't thinking clearly. The VCI module is damaged and it's gone further than that as it will power on now, but the screen is "washed" out and the contrast won't adjust using the SHIFT key. I plug the other VCI module back into the Tech 2 it came from and it still works, thankfully.

I open the damaged tool and VCI module and the areas where smoke came out were not quickly apparent. I'll come in Monday and take another look, but I'm pretty sure I'll need to get this repaired. Suggestions?

What are the liabilities of a seller when they sell defective merchandise that damages an expensive tool? In this case a $38 cable causes damage way above the cost of that cable. I realize I'll probably be spinning my wheels here. Thoughts?

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Scott Owner/Technician
Michigan
Scott
 

Before anything start by reflowing the cable connector solder joints of the non functional vci Seen quite a few if them with cracked solder joints and removing/installing the cable can push them over the edge

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Stephen Owner/Technician
California
Stephen
 

They will likely warranty the cable only- if your lucky. Some years back I was looking for a harness to plug into the port on my Ducati to reset the service wrench. Turns out the sold harness had reverse the polarity in the plug and would brick the ECU. Luckly I read about the problem before I purchased one. Ebay back in the day used to be a great place to buy, now its a dumping ground. Just got…

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Zeb Diagnostician
California
Zeb
 

Review the Ebay sellers return policy. Start a return on the item from your purchase history and check the defective reason. I don't know how it would be possible to recover funds for a damaged device even if you could prove this beyond a shadow of doubt.

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Sisco Owner/Technician
Vermont
Sisco
 

They MAY flip you another cable, but the repairs to damaged tool aren't going to be their responsibility, as far as I've seen from ebay sellers.

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Dee Technician
Tennessee
Dee
 

I too have had bad solder joints in the VCI related to the cable connector pins. 15-20 year old scan tool or VCI ?…they can fail at anytime. It may have broken the last time you set it down. You would have to prove the wires were crossed or shorted in the new cable. Even then it would be a uphill battle. Used original VCIs can be found once in a while for about $200. Chinese ones are $99.

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Paul Technical Support Specialist
Colorado
Paul
 

Several years back I heard someone on a forum say that you could send a Chinese Tech II into Bosch ASS and the would charge you, a reasonable fee to certify it! Having said that, they also repair the base unit and have replacement OE cables.

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Jesse Owner/Technician
Pennsylvania
Jesse
 

Last year I worked on a machine that problem supply power to a switch , replacement ecm was available from terex dealer at about $4000 customer didnt want to that much sent to electronics repair shop , they bad solder joint after turning microscope to 40x, cost $225 cust was happy so try it

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Jesse Owner/Technician
Pennsylvania
Jesse
 

Pardon the poor spelling, I think its time to quit for the day

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Kerry Mobile Technician
Ohio
Kerry
 

If you are saying that even with a good VCI the harmed unit won't properly power up, a very common failure for this is the DC-DC converter which is right adjacent to the edge connector that the VCI plugs into on the main PCB. Problem is, its hard to find these anymore. Resist the temptation to buy a clone Tech2 to strip it, or a clone replacement DC-DC converter ....they are close but not the…

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Scott Owner/Technician
Michigan
Scott
 

You can source a decent dc-dc converter but the commonly available ones only work down to 9v. Whereas the original goes down to 7v iirc Either way i dont use any of my tech 2's for cranking diagnostics anymore as the low voltage is usually what kills the converter

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Kerry Mobile Technician
Ohio
Kerry
 

Sorry, didn't mean to hijack the thread....I see you really were just asking about liability & not so much the repair options.

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Eric Owner/Technician
Wisconsin
Eric
 

Hi Scott, I will bet that the liabilities are the same whether you purchased the cable from a cheap aftermarket seller or from the OE supplier. The defective cable will be replaced and it is up to you to get the Tech2 repaired. If you had successfully used the cable for 3 months and then the Tech2 failed would you jump right on the “faulty cable” band wagon? How do you know that the Tech2…

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