Programming Failure

Carlos Owner/Technician Chesham, United Kingdom Posted   Latest   Edited  

I have recently had a BMW X3 fail during programming with a Autologic unit.

The failure damaged the central gateway and I was not able to recover this unit.

The new gateway was fitted, attempts with Autologic and BMW ISTA would not program the vehicle. I ended having to take the vehicle to the main dealer to sort the vehicle out. The report said that the vehicle configuration held inside the vehicle was cleared (probably as a result of the programming failure).

My question to you guys is?

Do you have customers sign some kind of indemnity form to protect you from the potential cost of programming failures?

Do you have any other safeguards that you could suggest?

Do you just repair the vehicles at your own expense?

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Dustin Technical Support Specialist
Escondido, California
Dustin
   

Modules can be recovered with other software. Most factory software will only do a "soft" try to reanimate it. Using the same factory files you can force it to program through other ways. Experienced this to much with Factory software so I found other ways around it. As long as the Bootloader portion of the firmware is not corrupted it can be fixed majority of the time. What year X3?

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Cameron Technician
New Lenox, Illinois
Cameron
 

Just wondering if you did have a failed flash could you use e-sy to recover it?

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Dustin Technical Support Specialist
Escondido, California
Dustin
 

Yes For F chassis I use E-sys to recover

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Phillip Diagnostician
Anchorage, Alaska
Phillip
 

What is E-sys?

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Dustin Technical Support Specialist
Escondido, California
Dustin
 

Its a developer tool that uses the factory coding and firmware files for BMW

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Eddie Owner/Technician
Austin, Texas
Eddie
 

that happen to me several time on BMW but most of the time after discharge the battery over night i was able to recover with Autologic good luck

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Michael Mobile Technician
Clinton, Utah
Michael
 

Hi Carlos, I am wondering if you contacted Autologic for assistance? They used to write files to fix problems like you had. From my understanding the vehicle order is stored in multiple areas in case of a module loss. Interesting that it all got erased.

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Carlos Owner/Technician
Chesham, United Kingdom
Carlos
 

I did contact Autologic, they did remotely connect to a ISTA session but were unable to fix the issue. The vehicle owner just wanted to update the vehicle software, there were no actual issues to fix. My concern is, I followed all programming procedures correctly and had a dead vehicle on my hands. Who should pay for the rectification work?

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Bill Owner/Technician
Jackson, Michigan
Bill
   

I have had two programming failures with BMW / MINI over the years that I was not able to recover. The MINI was the most painful... it cost me a CAS and a MOST gateway.. In both cases I explained the details to the vehicle owners had to keep the vehicles much longer than expected and chose NOT to charge them for additional parts or time. It was costly and stressful! They both remained my…

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony
 

Hi Carlos: At the risk of repeating myself, diag​.​net/msg/m5r0eq5gwp… I'm going to attempt to explain a concept that should be helpful. This is something that affects ex-franchise (dealer) techs a lot. When you look at service information, in many …es, it will direct you to make sure that the latest software is installed. Why? In many …es, there is no service information…

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Dale Diagnostician
Sioux Falls, South Dakota
Dale
 

I've had the warm air issue myself on my 04 Chev Tahoe manual dual HVAC driver/passenger side. I've also experienced the light ticking noise from the same side as when I raise the temp control up less than 1/4 in it stops. After years and years of recalibrating using scan tool I think it's time for a camera down the vent and if no blockage I'll just replace the pain in the butt to get to…

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Eric Owner/Technician
Edgerton, Wisconsin
Eric
   

Carlos, Since day one I've been told not to update a module just because, you can. A module should only be updated when/if the update applies to a problem the vehicle is experiencing. There is no reason to try to fix a system that is not broken. I follow this rule and because of that I perform very few updates. Even though I see newer vehicles, less than four years old, a lot, most of the…

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Carlos Owner/Technician
Chesham, United Kingdom
Carlos
 

Thank you for all your input. This is the first and hopefully last time i am in this position. The customer requested a update of the vehicle and this has cost me hours of my time and now money. I understand that the customer may not like to hear that a module or more could fail by programming but i think from now on i will make it clear to them that there is always the chance it could…

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Gabriel Owner/Technician
Hialeah, Florida
Gabriel
 

It has happened to all of us bud; especially with BMW. BMW‘s software is terrible. I once lost an EGS on a 650 during programming. I replaced the GWS, and while configuring it, lost the EGS. Now the car went from shifter cutting out, to not even starting anymore. Ended up eating it. After that experience I basically use the verbiage of “programming is an attempt to fix, we should really be…

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