Drewtech Cardaq M

Tanner Instructor South Carolina Posted   Latest  

Does anyone have a way of getting ahold of drewtech’s repair department? I am having problems with the USB port of my Cardaq M but haven’t had any luck getting anyone to call me back. I’ve talked with severa others that have had problems with the port going bad and i’m wondering if there is any way to permanently fix the issue.

thank you,

tanner

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Jd Diagnostician
Texas
Jd Default
 

I went thru the same issue but I did got several calls back from them I left the voice messages with my information and they did return my calls. I algo got the RMA order form to ship my defective unit But I also learn that a computer repair facility can weld a new port for the usb cable. I hope this helps

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David Owner/Technician
Missouri
David Default
 

Drew offers excellent customer service in my experience, maybe they're closed for the holidays? Did someone actually answer the phone or did you leave a message?

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Joseph Technician
South Carolina
Joseph Default
 

Hey Tanner, I have never been able to get someone on the phone so now I just email them usually a quick turnaround.

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Jd Diagnostician
Texas
Jd Default
 

Last time I reach out by leaving Message only and later on the same day they returned it i also upgraded my tool to a Cardaq plus 3

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John Mobile Technician
Colorado
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What unit did you upgrade?

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Jd Diagnostician
Texas
Jd Default
   

My Cardaq m replaced it

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Eric Technical Support Specialist
New York
Eric Default
 

Tanner, Drewtech does not have a "manned" hardware repair line. You will have to leave a voicemail. They will get in touch with you. FYI, I have brought your post to the attention of someone who was able to escalate your request. Regards, Eric …

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Tanner Instructor
South Carolina
Tanner Default
 

That’s kind of what I figured. Thank you for taking care of it for me sir.

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Tanner Instructor
South Carolina
Tanner Default
 

Thank you everyone for the replies. I’ve had good luck with them in the past. All i’m running into is there’s no direct way to get to the repair side. When you call it’s either sales or support. They are crazy busy over there so I know that has to do with the time it takes to return calls. What I’m wondering is if there is a way to replace that port with one similar to the port found on their

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Rusty Owner/Technician
Massachusetts
Rusty Default
   

When my Cardaq + broke I was able to still use it with an Ethernet cable till they fissed it for me.

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Benjamin Owner
Tennessee
Benjamin Default
   

I’ve always thought as long as I have owned my Cardaq plus2 that the cable ports flex too much once the cables are attached. This is obvious because you have to provide counter pressure while screwing or unscrewing the cables.

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Tanner Instructor
South Carolina
Tanner Default
 

I forgot to give you guys a conclusion to this. I ended up having Circuit Board Medics in Greenville SC repair mine due to the time constraints I was under. I work closely with them on other projects so it worked out well for both of us.

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