Autel file download failure

Gery Diagnostician Florida Posted   Latest  
Discussion
Tooling
2016 BMW 328i 2.0L (N20B20A) 6-spd (S6-17BG)

Hello techs. So today I tried programming a new rack on this Bmw. The download failed and I got the screens attached. I also later tried to do a 2019 Jeep Compass and it also did not Connect to unlock the gateway. I’m not sure if it’s on the server side or something going on with my Autel.

I do connect to Autel update site and google, email, etc. on the tablet so I don’t believe it’s a connectivity issue.

Was wondering if anyone else today may have had the same error or is it something with my Autel maxisys ms908 elite. Thanks,gery

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Oscar Diagnostician
Virginia
Oscar
 

I would suggest you used a different tool. I'm sure you will find the answer to your question 👀

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Bill Owner/Technician
Michigan
Bill
 

I had the same issue today… I was going to call Autel tech support and inquire if it doesn't work tomorrow.

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Genaro Owner/Technician
Florida
Genaro
 

That sounds and looks like is autel side

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John Owner
Mississippi
John
 

Also had issues today I tried to update my aultel tool today it just kept failing said there network was busy

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Dean Technical Support Specialist
New Zealand
Dean
   

Did the tool mention a BMW Programming Cable? As I understand it for the later models you require the Programming cable and a USB-Ethernet Adapter (If you Autel doesn't have an Ethernet port) For the 2019 Jeep, There has been numours posts on forums/groups (Not just Autel) with issues in the last 24 hours with AutoAuth. Most have stated that the Server is undergoing maintenance and isn't…

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Jeff Owner/Technician
Illinois
Jeff
 

I had the same issue with a jeep today I called autel and apparently they are having issues with their server for days now and have not resolved it yet. the representative said it might be a day or more but they are aware of the issue and are trying to get it resolved

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Caleb Diagnostician
Indiana
Caleb
 

If I was you I would only use ISTA D, or Iscan, or Drive Pro

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Agree
Disagree
Off Topic
Gery Diagnostician
Florida
Gery
 

Thanks guys for all the replies. Seems to be on Autel side…..

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Michael Technician
Quebec
Michael
 

Also had issue last week programming a Mini. Please let us know if this issue is solved.

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David Owner/Technician
Arizona
David
 

My 3 week old 909 locked up after it attempted to install a update and wouldn't turn back on…. I had to ship it back..I've been waiting 2 weeks for a reply from Autel

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Interesting