Autologic question

Roberto Diagnostician Fremont, California Posted   Latest   Edited  

Hey guys, I have a question regarding the autologic tool, I bought this scan tool last year and I use it once in a while, my rep told me that if I want to get the full support like programming it will be 299 dollars a month, this tool also have a tech request by case, so if you need help with a repair you can also get that support and will be an extra charge, anyway I got the tool and use it for a full year that my rep was very nice to added on my account, but last time I wanted to use it, guess what I can't use it because Am no paying the 299 a month subscription or wherever they call it, now my question was when I call customer support was if Am no paying the 299 for the full support, AM not able to use the tool? not even to scan a vehicle and check for codes read data etc? and he said that it was correct, if Am no paying the 299 for the full support Am no able to use this scan tool that I already pay for it, Am not trying to be a bad **s here, don't get me wrong, they have a nice and capable technical team, (when I needed help for programming a BMW module or Audi, Mini cooper they were very helpful) but, if my rep (who for me is a nice guy) should told me that on the beginning, probably I'll buy something else since Am not an euro shop, it doesn't make too much sense for me to have this subscription, I guess this was a misunderstanding or Am wrong, can you guys clarify so we all know how it works?. 

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Carlos Diagnostician
Montebello , California
Carlos Default
 

Unfortunately your are one more of us !. meaning Past and current Autologic customers . bottom line is that if you are not paying for the scan software ,your scan tool system will be obsolete . and your tool will be useless . Do your self a favor and get in contact with Autologic and arrange a monthly subscription for all the brands available . since you are a previous customer they will…

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Victor Technician
Cudahy, California
Victor Default
   

I guess/presume the way Autologic's scan tools have been developed (engineered) is based on the premise that the scanner owner does not know a thing about Diagnostics... and they do that job for you as a service (a very expensive one). in other hands the scanner can be developed as a final piece of hardware and software. the updates are just part of their... let's call it "their business…

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Carlos Diagnostician
Montebello , California
Carlos Default
 

Thank you Victor for your point of view . you say it right !. no other tool better than OEM will do the Job . but if you need a friendly to use diagnostics tool capable of not only scanning ,coding and programing . especialized in euro brands And support ,Autologic was on the top for aftermarket Brand !. unfortunately is not offering the wonderful Blue box like in the past . easy to grab…

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Upkar Manager
Calgary, Alberta
Upkar Default
 

I was thinking to buy one...thank you

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Doug Owner/Technician
Miami, Florida
Doug Default
 

Good Morning. The monthly fee includes software updates for all of your Autologic scanners (not just the DrivePro) and tech support on all supported brands (including asian, domestic & euro.) The tech support is usually very good. I have all three Autologic scanners (blue box, Assist Plus & the DrivePro ES) so if you have any questions feel free to call me at … Take care.

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Radovan Owner/Technician
São Paulo, Brazil
Radovan Default
 

I had a problem on X5 2009 with EGS which out of nowhere lost ISN. I asked for support and they said they couldn't help me 'cause Autologic does not do that. The answer they gave me was that they never heard of that before. I had to use Auto hex for that purpose and write the ISN back on it.

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Nelson Manager
Huntington Beach, California
Nelson Default
   

Hello Randovan, It is true that we cannot write a "new" ISN to the EGS but the same can be said about BMW ISTA. All we can do is reset it. If that car went to the dealer they would of sold you a EGS. The Autohex does unconventional things that we as a company cannot support since we have OEM relationships we need to uphold.

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Vince Technical Support Specialist
Commack, New York
Vince Default
   

Hi all, I/we at … are aware of the issue and are working on it. Its an issue we are not taking lightly and I will send a blast when it is resolved. If you have any other questions, feel free to ask. Vince … Product Specialist …

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Roberto Educator
Fremont, California
Roberto Update
 

Good morning, you guys are right, they can help you to diagnose the vehicle having the active subscription which as you guys mention could be on the expensive side, to be honest, on the whole year I use the tool, we were able to diagnose every single job, the only help we ask from autologic was to program the module that we already diagnosed, if you don't have too much diagnostic skills it may…

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Chris Technical Support Specialist
Commack, New York
Chris Default
 

Roberto, Vince posted above that he is working on a solution for these tools to be able to be used after the support has ended. This is a new tool and a new system and we are actively pursuing a solution for our clients.

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Roberto Educator
Fremont, California
Roberto Default
 

Thaaaaaaat will be great Chris, as a technician, it will make more sense, and as a scan tool company too, hopefully you guys revisit this subject soon, I think this a serious company and can do a lot better than that. Thanks Chris.

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Babu Owner/Technician
McLean, Virginia
Babu Default
   

Don't waste your money again , buy your own factory tools , better than paying someone else do items that u can do in house, bmw is fairly low cost compared Benz, i use ross tech for Audi

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Roberto Educator
Fremont, California
Roberto Default
 

Believe me Singh, Am already thinking about it, we are on a braking point at this times, it looks like factory tools are going to be a must from now on. Already have couple but saving to get more.

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Radovan Owner/Technician
São Paulo, Brazil
Radovan Default
 

Hey there. Unfortunally my tool lincense expired too and I´m stuck with something too expensive to be just a paper weight. I work with diagnosis here in Brazil and top price to charge the customer for a scan will be $ 50 dolars each and to pay $ 299 per mounth I have to do at least 6 diagnosis per mounth just to pay the tool without considering any profit, any the expenses to send the money…

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