Mitchell 1 Down!

Eric Manager Arizona Posted   Latest   Edited  

Anybody know why Mitchell is down? Also noticed website and phones are also down.

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Neil Owner/Technician
Indiana
Neil
   

It has been down all morning. I was wondering the same thing.

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Mark Engineer
Colorado
Mark
 

Neil Mark in southeastern colorado it’s been down all morning

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Steve Owner/Technician
Illinois
Steve
 

yes, its been down all day and the shitting part is that no one takes your call. Some customer service. We certainly could not do that to our customers without getting an earful or a bad review!!!!!!

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Thomas Owner/Technician
Michigan
Thomas
 

Yes we tried every computer we found out it’s all over the county

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Alireza Owner
California
Alireza
 

Yes, it is down.

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Marlin Technician
Oregon
Marlin
 

The most that I got is they have a server failure.

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Jorge Mechanic
New York
Jorge
 

Yup, my snap on guy told me their system is tied to it as well and they’re all down. Been hours :(

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John Owner/Technician
Ontario
John
 

Apparently they have been having server issues

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Rudy Technician
Utah
Rudy
 

All things Snap On related are down. Including Toyota TIS.

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Jon Owner/Technician
California
Jon
 

It's raining here in Southern California… everything shuts down and people lose their minds:)

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Jamey Owner/Technician
California
Jamey
 

Still sunny in Ventura!

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Mark Mechanic
Pennsylvania
Mark
 

From what I understand via a coworker. The offices, and servers are in California. Apparently there was some nasty weather that caused flooding. This may be what is going on.

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Eddie Owner/Technician
Texas
Eddie
 

CYBERATTACK

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Interesting
Ross Owner/Technician
Illinois
Ross
 

I looked at there Facebook page. Storms knocked somethings out I guess.

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David Mobile Technician
Missouri
David
 

All Snap On web based stuff is down. Even scan tools when hooked up to WiFi. Found out by default that my Pro-Link would operate when it was out of range from WiFi. I don't know if this fix is just for the Pro-Link, but in two of my friends shops their snap on scan tools don't work. I haven't called them back to see if they work if they are not hooked to the web.

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Jerry Manager
Massachusetts
Jerry
 

Yup we are down also here in Georgetown Ma …deduct it off the bill (:

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David Owner/Technician
Alberta
David
 

We are dead here in western Canada too.

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Wayne Owner/Technician
Ontario
Wayne
 

From what I heard its a server problem from weather anomoly…. I don't know what it is but I am gonna be hunting the back room for my stack of Shopkey 3.5" floppies here in a bit if it isn't back up soon.

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Eric Manager
Arizona
Eric
 

You should put those in a time capsule for a few years and then see if anybody know what they are.

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Wayne Owner/Technician
Ontario
Wayne
 

I can't, its my only working copy of Doom II and Castle Wolfenstien.

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Funny
Jamey Owner/Technician
California
Jamey
 

NAPA Tracs uses Mitchell for labor, freezes up the whole program when I try to look up labor.

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Stanley Owner
Pennsylvania
Stanley
 

PA. also down. Russians cyber attack? LOL

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Arsalan Mechanic
District of Columbia
Arsalan
 

They are ruining my business here in DC today :(

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Jeff Owner/Technician
Arizona
Jeff
   

ProDemand has been going down for hours at a time every couple of days for the last several weeks. That said, every Snap-On property has blown up today. TechAuthority, IdentiFix, KiaTechInfo, VolvoTechInfo, Okta, WiTech, ShopKey, etc are all down today.

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Rex Technical Support Specialist
Ohio
Rex
 

All on here probably know about Amazon Web Services (AWS). Virtual server space, in the cloud, all that good stuff. When AWS hiccups lots of stuff goes down. More and more organizations atr turning to AWS to be their server space. One other thing. How here have actual landline service for phones? Very few including myself. So if something blips the internet, or the cloud servers yours phones…

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Joseph Owner/Technician
Pennsylvania
Joseph
 

I have a land line at home and here at the shop.

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Eric Manager
Arizona
Eric
 

We just switched from land lines because call quality and noise was horrible. If you got good lines good but Century Link would not update 40 year old lines.

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Rolando Diagnostician
Texas
Rolando
 

Centurylink is a POS. Had it for years back home. Such a headache to get them to fix stuff streetside, that THEY are responsible for. Won't ever give them another dime. Hopefully Elon works all the bugs out of Starlink for us folks in the boonies and puts predatory companies like, Centurylink out of business. Sorry to rant off topic but I ABSOLUTELY HATE Centurylink.

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Sean Owner
Arizona
Sean
 

My shop uses century link, and the lines are roughly 50 years old. I have 20mbps internet with them, because the quality is is bad, that I have to have a connection that fast to be stable enough for voip.

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Eric Manager
Arizona
Eric
 

Cox just brought us in fiber. So we switched to VoIP and high speed internet. A few bugs to work out(learning the system) but seems good, and clean calls.

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Jeff Owner/Technician
Arizona
Jeff
 

So, how are you guys surviving right now? Everything is still down. I had to cancel my jobs for today put my Monday people on guard, since I probably won't be able to work for them either if this isn't fixed. Not being able to look up service information or program even the most basic vehicles (Chrysler/FCA, Toyota, Kia, etc.) is going to be a deal-breaker for me.

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Marlin Technician
Oregon
Marlin
 

We also have Direct-Hit for SI and estimating, and Real-Time labor guide, so we can still use those. Integrated parts catalogs, including Repair-Link, still work. Napa Pro-Link decodes license numbers. I need truck​.​prodemand but it isn't essential right now. Getting by, but I sure hope for functionality on Monday. We are still doing much better than people in Ukraine, so counting…

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Gery Diagnostician
Florida
Gery
 

…Russians

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Funny
Sean Owner
Arizona
Sean
 

Mitchell and snapon sites are still down over 48 hours later. I can't imagine anything that would cause them to be down that long. Any major event, and they should be able to switch to other servers.

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Mark Engineer
Colorado
Mark
 

Sean I hear the theme music from a 1960s sci-fi show in the background “You have now entered the twilight zone”

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Jeff Owner/Technician
Arizona
Jeff
 

Yeah - this is getting dangerously close to a work-stop for some of us.

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Bob Technician
Massachusetts
Bob
 

Have they tried unplugging the servers and plugging them back in again? On a serious note, I suspect this will turn out to be one of 2 things. Either it's the result of a serious hack (ransomware) or It may be related to the the world wide financial systems actions to block and shut down all Russian financial activity. It's possible with all the different interconnections between companies and…

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Jeff Owner/Technician
Arizona
Jeff
   

ctrl-alt-del Definitely NOT “weather” for a multitude of reasons, not least of which is the inherent redundancy of the backbone. This is a massive infrastructure failure. And the fact that they aren't even contacting their biggest customers - like Bridgestone/Firestone, who were the first to lose their entire estimating/tracking system on Friday - to let them know what is going on is telling.

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Bob Technician
Massachusetts
Bob
 

At work we have Prodemand plus Identifix and Napa Tracs so we still have service info and invoicing. I use my Altus-drive a lot though so I will miss that. Plus a lot of the scanner features will be affected too. This could prove to be a massive disaster for Snap On.

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Bradley Educator
Ohio
Bradley
 

Sure sounds like the Kronos attack from a few months ago, huh? Wiped out our payroll for over a month.

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Jorge Mechanic
New York
Jorge
 

IT’S BACK!!!!!!! Thank god. If it was still down, it would’ve been a mess!

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Bob Technician
Massachusetts
Bob
 

Prodemand seems to be working but Altusdrive is still offline.

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Thomas Owner/Technician
Michigan
Thomas
 

I’m just seeing it’s working that’s alittle scary couldn’t write estimates nothing thank god it’s working.

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