Tech Authority Problems Trying to Help Solve

Tanner Instructor Wellford, South Carolina Posted   Latest  

Those of you having problems with tokens and verification emails taking a long time can you all please reply with what email service you are using? Gmail, yahoo, outloook, etc. Thank you for the help!

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Benjamin Diagnostician
Murfreesboro, Tennessee
Benjamin Default
 

I am using Gmail, took 45 minutes to receive a token yesterday.

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Matthew Mobile Technician
St. Cloud, Florida
Matthew Default
 

Used my TA 4 times today. Each time I got a token within 1 min. Using gmail. I was shocked it worked so well today. Maybe tomorrow will be bad?

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Tanner Instructor
Wellford, South Carolina
Tanner Default
 

Are you using business gmail or personal gmail?

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Michael Owner/Technician
Irving, Texas
Michael Default
 

I would recommend checking the header of the email and look at the time stamps. On Gmail go to more (3 dots) and then show original email.

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Joe Owner
Columbus, Ohio
Joe Default
 

Matthew, Do your tokens come to your inbox or do they go to your spam? Mine seem to come in mixed between spam and inbox. I have been dealing with this for quit some time now and it’s just getting exhausting. Today was the 18th phone call to TA and I have sent 13 emails reference this issue. Today was a real treat I could not even log into TA through WiTech.

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Joe Owner
Columbus, Ohio
Joe Default
 

Hey Tanner I was using Gmail talked to TA yesterday they advised Gmail was having issues. I changed my TA account info today to Outlook still no love.. Took 38 Minutes to get a token then was still unable to log into TA through WiTech.

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Joe Owner
Columbus, Ohio
Joe Default
 

Was using personal gmail. The thing that gets me is that at times I get my token immediately and other times I wait for 30 to 45 minutes and then I get the token emailed to me over and over and over again. I only request it once since that was another suggestion I got from TA’s IT dept. It’s just crazy man. I program around 15 FCA vehicles a month and it’s like 50/50 as to when my token arrives…

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Gil Manager
Woollahra, Australia
Gil Default
 

Gmail took almost 8 hours , hahaha after the 5 hours time out . Maybe because it has to travel so far across the pond

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Brian Instructor
Parma, Ohio
Brian Default
 

I am using gmail, I do have noreply at tech authority on my contact list. I have a few documented cases / screen shots of order time, then token request, and not getting it. I had request in yesterday @ 10:30 am and I receiveddiag​.​net/file/f2ct6dg9t…

tokens at 8:15 pm. Their support did extend my subscription this time, however I have lost many hours…

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Roy Technician
Salinas, California
Roy Default
 

I use yahoo mail . it Takes a few minutes . Haven’t had a problem .

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John Owner/Technician
Marion, Iowa
John Default
 

The last time I used it my subscription ran out before I received my token, I was not happy.

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Todd Mobile Technician
Morinville, Alberta
Todd Default
 

Gmail. Instant token for Techauthority access but Witech is broken

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James Owner
Butler, Alabama
James Default
 

I use yahoo mail. Used it with 3 day sub Saturday and no trouble token was almost instant

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