Distractions!

Michael Owner/Technician Quakertown, Pennsylvania Posted   Latest  

Loaded question..For shop owners that are the primary diag tech too. Do you ask your team not to distract you when you're trying to focus on diagnostic work?

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Sean Owner/Technician
Pike, New Hampshire
Sean Default
 

This is a personal hot topic for me as well a very difficult one to manage. Mostly my team knows to take messages for me unless it's an emergency. As far as customer's go that's a bit more difficult to get a handle on. I once made the statement do you go into the operating room to disrupt the surgeon of course not. I'm curious to hear how other's handle this situation.

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Chuck Diagnostician
Jacksonvilee, Florida
Chuck Default
   

I don’t think you can do both unless you are a very small shop. If you are, you will have to find a way to deal with it. otherwise you may need to decide if you need to hire a diagnostician or a shop manager to replace yourself in one of the roles

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

No, you can't work on the front and back at the same time it's impossible. If customers need / want me then that is a different story. I was a one man operation from April, 2016 to about October, 2017. I have one tech, a GS, a writer and a part time office mgr. My writer is who is constantly coming to me. I think it's also the fact that she doesn't want to make any decisions and that could be…

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Daniel Owner/Technician
Ingleside, Texas
Daniel Default
 

...One man operation here...sole proprietor since December 1981 to the present day...and you are gonna tell me it's impossible...Ha to that...sounds like about 38 years of doing what can't be done has blown that theory outta the water...Dan H.

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

So you handle making the appointments, writing the service, ordering parts, performing the work on the vehicles, accounts payable, accounts receivable, marketing etc... How do you test drive if you're the only one there? What if someone comes in? what if your phone rings?

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Daniel Owner/Technician
Ingleside, Texas
Daniel Default
 

...I put sign on door..."On test drive"....remove when I return...same at lunch..."closed" goes on if I don't feel like workin'...after almost 45 years I can do that...Dan H.

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Yea, I'd say you earned it. Two thumbs up man!

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Chuck Diagnostician
Jacksonvilee, Florida
Chuck Default
 

Dan, I am sure you have mastered the abilities to segment your attention to diagnostics or business as needed, You found the way to “deal with it” 👍

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Frank Owner/Technician
Toronto, Ontario
Frank Default
 

Have read much from you over the years and have a new found respect...1 man show. After 19 years - just a drop in your bucket and with a tech and a half now, although solo for 11, still do it all. All I want to know is who does the laundry at home:) BTW first post ever. It's a holiday and my wife's away...goodtimes!

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Daniel Owner/Technician
Ingleside, Texas
Daniel Default
 

...I have a uniform service for shop clothes...civilian clothes,hardly use any...lol...Dan H.

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Alvaro Service Manager
Oranjestad, Aruba
Alvaro Default
 

Very Happy to read your writings here too Sr!. I am one of your Fans. Regards from my Sunny Aruba. :-)

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Daniel Owner/Technician
Ingleside, Texas
Daniel Default
 

...I'll keep trying to help as many techs as I can ,as long as I can...Dan H.

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Albin Diagnostician
Leavenworth, Washington
Albin Default
 

I am a one man shop at the present, and will stay that way until I retire. Back a few years, my wife ran the front and my position on diag work was, "I wanted the car, in the corner, in the dark with the music down low". that way I could get intimate with the problem. Now today, I have to run the whole show, so I get interruptions, this forces me to take more notes to keep better track of my…

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Randy Diagnostician
Glendora, California
Randy Default
 

I run front end of shop and all diag . I have three tecks in shop . I come in at 630 am and do my diags . And then at lunch time it works for me . Use your tecks to tear down cars to a point were you can spend very little time to do diag

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Jamey Owner/Technician
Ventura, California
Jamey Default
 

No, if the job is that much of challenge, I either stay late or come in on a Sunday morning. I am the lead diagnostic technician, service writer, customer service representative and I clean the bathroom! I know, crazy right? I have 2 technicians that I write service for. No matter what I am doing, I make sure they have what they need. I will stop in the middle of just about anything I am…

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Randy Diagnostician
Glendora, California
Randy Default
 

Sounds like you got it handled. What ever works for you

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Michael Mobile Technician
Clinton, Utah
Michael Default
 

Hi Michael, I ran a one man show back in the 1990s. It was very difficult. I would say bordering dangerous. When installing heavy parts like transmission or engine it would be easy to get injured. What do you do when pinned? You would have to wait for someone to come in the shop. Constant phone calls and interruptions. I had a wall phone which made it even more aggravating. The problem I had…

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Mike: Excellent response. Your back story is very common. Sometimes, people are too cheap for their own good. Guido

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Michael, thanks for your input. Just to reiterate I'm not a one man show anymore. My writer CAN make decisions she just doesn't want to. Perhaps she lacks some leadership qualities?

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Michael Mobile Technician
Clinton, Utah
Michael Default
 

Michael, Yup, maybe you are right. Not everyone is cut out to do the work.

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Kenneth Owner/Technician
Searcy, Arkansas
Kenneth Default
 

Fortunately most jobs these days don't call for that much concentration. When information was less available it was a different ballgame and I did have to dig in and think hard. The help can usually tell when its time to talk to me. Customers, well they may learn too late it wasn't a good time but I try to be nice.

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Samuel Technician
Somers Point, New Jersey
Samuel Default
 

Soooo many opinions on this.....my first thought, GET A NEW WRITER! If she comes to you for most everything when you step away, then essentially you are doing it all yourself anyway? Another thought from experience is to remember when you are a sole proprietor and the "face and voice" of the business, your customers will grow to only want to deal with you. You have to train them to see that…

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