Pico crashing

Michael Owner/Technician Quakertown, Pennsylvania Posted   Latest   Edited  

I am noticing that no matter what PC or laptop that I use that the Pico software will shut down when I use either "print preview" or "print"

Doesn't matter what...Either one will make the program shut down.

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Ben Technical Support Specialist
Eaton Socon, United Kingdom
Ben Default
 

Hello Michael, Sorry to hear about this. I've just tried it on my laptop and it is working fine with both print and print preview. Can I ask you to check the software version you are on? To locate this please click on Help > About PicoScope 6 Automotive and here you will see the software version.

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Ben it is …

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Ben Technical Support Specialist
Eaton Socon, United Kingdom
Ben Default
 

Thank you Michael, This is the same version that I'm using so not entirely sure what is going on there. As suggested there are ways of capturing a screenshot which can be done using the third party software. One I use is called SnagIt but you will also find the Snipping Tool that comes with Windows works pretty good as well. If the print option is still not working correctly for you then there…

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Will do Ben, thank you for your time.

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Ben Technical Support Specialist
Eaton Socon, United Kingdom
Ben Default
 

Not a problem Michael, here to help.

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Jeffrey Mobile Technician
Winthrop Harbor, Illinois
Jeffrey Default
 

I see that pico already replied. I was going to mention that I use a screen capture software on all my laptops called Gadwin. I generally take a screenshot then print the screenshot. The software allows you to program whatever keys you want on the keyboard for taking a screenshot and saving it. I get a screenshot and save it quicker than a Mobile device can.

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Great idea, I will look into that.

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Robert Diagnostician
Fair Oaks, California
Robert Default
 

We had same problem after last windows update with our mitchel shop management software. Had to roll back update and tell windows to pause update for a month.

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Ben Technical Support Specialist
Eaton Socon, United Kingdom
Ben Default
 

That's interesting. I've yet to do the latest Windows update on my PC. I'll ask around to see if anyone else has the same issue. Thank you Robert

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Robert Engineer
Durham, North Carolina
Robert Default
 

You may also check your printer driver version. I assume you are trying to use the same printer with all the PCs.

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Will check that, thanks Robert

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Eric Owner/Technician
Edgerton, Wisconsin
Eric Default
 

Hi Michael, Your statement is like saying, I have a car here that any time I use the turn signals the engine dies, left or right it doesn't matter which one I use. Not a lot of information there for us to use to help you. As usual, YMM is important, in your case, make and model of computer and the version of operating system is the bare minimum information needed. Different things happen with…

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Eric, I apologize for not providing enough information to you. It is a Lenovo laptop running on windows 10 with the latest update. The other PC having this issue is a Dell Inspiron tower also on windows 10 that has the latest update.

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Matthew Mobile Technician
Bartlett, Illinois
Matthew Default
 

The only other thing I can think of beyond the other replies is the latest Windows 10 update... all my computers have had some screwy things happening since the update and there are known issues with its release.

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Phillip Diagnostician
Anchorage, Alaska
Phillip Default
   

The newest windows updates have been breaking printing. Unfortunately windows 10 updates this summer has been garbage. Which is why I wish Pico and the OEM software's supported Linux. Linux isn't perfect but it is a hell of a alot better OS then windows.

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

All on Windows 10

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Phillip Diagnostician
Anchorage, Alaska
Phillip Default
 

I saw that last minute, I revised my post. Also If you do some google searches I'm sure people have found temporary solutions to print problems.

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Steven Mechanic
Spokane, Washington
Steven Default
 

My laptop has Windows 10 version 1903, OS build … and it is not crashing with print preview or print. Version 1903 is the latest version of Windows 10, but my OS build number is just slightly less than what Microsoft shows on their website, so I don't know if that makes a difference. For what it's worth...

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