Mercedes Key Ordering
Anyone having problems ordering keys through Mercedes TRP portal? We migrated our NASTF account and I am able to complete the D1 form but I keep getting an error message saying my password must be greater than 8 characters. NASTF is not taking phone calls right now and I have emailed twice with no response. It was my understanding that we were still using our original LSID and password for the OE sites, not sure if this is correct or not.
You have to use the secondary authentication PW. Authy not your original LSID PW.
I can get into the SDRM 2.0, where I'm having trouble is @ locksmithsdrm.com/mb-sdrm/EntryF…. I don't see anywhere for an Authy code in here.
I contacted NASTF prior to them shutting down phone calls, I have not needed to use the new system yet! but they assured me when we go to Startek to request a parts release we use the Authy code sent to our phone. Was trying to get ahead of the curve before I have to use it. Not loo… forward to the first run
The direct link to the tutorial on how to navigate a transaction with Authy (Authy is the 2 party Transaction that NASTF uses to verify your VSC) is here: youtube.com/watch?v=r1e-n6… A link to all NASTF tutorials is here: youtube.com/user/NASTFdotO…
NASTF will not be able to help you with Mercedes keys. It the policy of Mercedes Benz that keys must be ordered and purchased through Mercedes Dealerships service departments only. This is supposedly a world wide requirement. The customer must present proof of ownership, such as a tag registration or title, and an ID such as a driver's license, that match's the registration or title. Shop
This is true the later model keys such as my wife's 2017 GLE. These guys are blank keys kept on the shelf and are married to the car by the dealer. The older blade keys and some of the older smart keys are still supplied but you will need an extremely close relationship with your dealer to order.
They are taking a large and unnecessary risk in doing so. I would not ask one of my good friends at the local MB part department to risk their job for me.
We don't anymore, realized if there is a problem with the key we have to take the vehicle to the dealer that sells the key. They are several hours away and it is not worth the hassle for the tiny bit of profit on the key. convenient for the customer but they seem to understand after we explain. They have a told me the old blade keys are not a problem
Yes, Joe is correct. Also, I uploaded a word doc that MB-USA and NASTF collaborated on. Ping back if you have any questions.
Got it, thanks guys. I was using my old password on the Mercedes ordering form instead of the Authy Pin. I was under the impression that the Authy code was only used on the SDRM side of the system.