Multiple SI would have led to quicker diagnosis

Brian Instructor Parma, Ohio Posted   Latest  
Demonstration
Driveability
Education
2016 Chevrolet Equinox L 2.4L (K LEA Flex) 6-spd (6T45)
P0172 - System Too Rich Bank 1

Hello everyone, I am sharing this in hopes of helping technicians and managers think of SI as a tool. Before this vehicle I personally only had 1 SI, and it was usually adequate. After conversing with other fellow technicians at Vision 2020, I learned that I needed another "tool" in my box. So now I have 2 SI's that I will use to cross check info when dealing issues. 

I am not playing favorites or getting into that debate! Just realize that we can run into discrepancies that can cost us or our customers more that a few months subscription cost on one vehicle.

youtu​.​be/wNDhdU-RaCU

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Stephen Mechanic
Seattle, Washington
Stephen Default
 

Great video. this video is definitely proof that is essential to check more than one resource, when you're not using the factory website, or factory tool that checks for tsb's. I've ran into a similar issue like this, and found that alldatta had tsb's posted up not readily accessible on identifix

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Chris Technical Support Specialist
Commack, New York
Chris Default
 

Even the OE Service information is not bulletproof. Ford has been discontinuing TSB's and only lists open recalls by vin. Sometimes a look into another system will help find a tsb that was discontinued or a recall that was already performed. Fuel pump check valves on early 90's F150's comes to mind. Having the information to reference is needed because some recall modifications are not published…

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Alvaro Service Manager
Oranjestad, Aruba
Alvaro Default
 

Sorry to hijack the tread. I tried to see where I can email you, but unable to do so. I see you work at/for DrewTech. I have a help request. Please can you email me at a…@arugas,com Thank you in advance.

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Marlin Technician
Estacada, Oregon
Marlin Default
 

Thanks for the video. What is the TSB that Identifix showed? Also, you should state that it is a PIP, not a TSB, which is an important difference.

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Brian Instructor
Parma, Ohio
Brian Default
 

Hi Martin, I agree that a PIP and TSB are not technically the same, however that does not really matter IMO when it comes fixing the car. What difference does it make and why does aftermarket SI list under tbs? If I am missing something or miss guiding please let me know. The TSB in Identifix is actually a PIP as well, listed under TSB's. It was only for very cold start on turbo equipped…

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Marlin Technician
Estacada, Oregon
Marlin Default
 

Uh, I am Marlin. ;) My understanding of PIP's is that when they are published, GM is monitoring and/or researching an issue to determine if and how a TSB will be written. Also, finding them in SI can be a little different. For many years Mitchell did not even publish them, but they do include some of them now. I am surprised that it was not reported in Direct-Hit.

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Brian Instructor
Parma, Ohio
Brian Default
 

Marlin, I do apologize for the wrong name! Thanks for the insight.

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Todd Owner/Technician
Oklahoma City, Oklahoma
Todd Default
 

I know what you mean Brian. The day is coming that we will need to have in information specialist just to search out the info we need when we are doing the actual work. They could also be helpful for parts acquisition. We were trying to source a brake booster on a MKZ, who would have thought the dealer would be half the price of our local vendors.

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Chris Diagnostician
Bryans Road, Maryland
Chris Default
 

I am finding out lately that dealer parts are much more comparable in price to a lot of aftermarket items.

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Rudy Technician
Montebello, California
Rudy Default
 

Brian- after 23 years you're just now figuring this out!?! You're luck ran long using one SI system!! (not knocking you,just marveling at your luck!) Ive been burned more than a few times on one SI system and learned long ago the more information access one has,the better. Now days all of my SI systems are supplemented by Google, because Ive found even all SI systems are lacking at times and…

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Brian Instructor
Parma, Ohio
Brian Default
 

Rudy- I have been lucky at times LOL, I have seen variances in the past that is for sure! When I had the mobile programming and diag business if I did not find what I was looking for quickly I went manufacture site and paid if needed, many times now the school or facility that I am working with has at least 2 Si's. This was more to share the story with others, maybe even get some shop…

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Randy Diagnostician
Glendora, California
Randy Default
 

The key here is to network with shops in your area . I use pro demand . And by buddy down the street uses all data . And another buddy has identi fix . And another one that has oe mercedes . They key here is to network with other shops . We call each other all the time for info

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Scott Owner
Moreno Valley, California
Scott Default
 

Hi Brian, Glad you got it fixed! At first I was going to be a smart azz and comment that it would have been simple if you subscribed to GM SI... I built the vehicle and put "P0172" in the search box. Hmmm...That PIP didn't pop up. Actually no TSB's, PIP's... did. I then went to a number search and entered the PIP you had put up. diag​.​net/file/f2ryf8c1n… I see why I wasn't…

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Glen Owner/Technician
Arthur, Illinois
Glen Default
 

What I see _Brian's document ID 4944375_Scott's document ID 5216427

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