Over 1/2 Hour Wait For Tokens??

Brian Owner Parma, Ohio Posted   Latest   Edited  

Any one getting 1/2 hour delay on TA sub token email verification?

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Daryll Diagnostician
Seymour, Tennessee
Daryll Default
 

If you get it within a 1/2 hour you’re lucky. Last time took over an hour. Before you call TA, make sure: Internet Explorer is set as your default browser Delete cookies May even have to update your password

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Benjamin Diagnostician
Murfreesboro, Tennessee
Benjamin Default
 

As Daryll said I always have had to wait at least 15-30 minutes. Sometimes I have received a token after the token has already expired (1hr). I don’t see FCA doing anything to make any improvements. It really is frustrating though.

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Daryll Diagnostician
Seymour, Tennessee
Daryll Default
 

Not long ago it took over 11 hours before my token showed. Even after a few calls to tech support

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Brian Owner
Parma, Ohio
Brian Default
 

Thanks for the response. This a bunch of bull, how / who do we contact to escalate the situation. My delay has been 1/2 hour the last 2 times.

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Daryll Diagnostician
Seymour, Tennessee
Daryll Default
 

NASTF would be a starting point but since it’s only a delay and not an operating problem, I doubt anything would be done. Just a fun fact, 2 minutes ago I got a call from TechAuthority regarding a password reset request I submitted on 7/19. 2 WEEKS AGO! Was laughable. They just called to let me know that the email has now been sent out. They obviously don’t own a calendar.

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Brian Instructor
Parma, Ohio
Brian Default
 

yeah it is still happening at times! It was good the last month or so, but now I can not seem to get on for the SI i am paying for!

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Brian Owner
Parma, Ohio
Brian Update
 

Once again waiting for TA token, Card charged, order shows complete, Can not access the content I am paying for.. super frustrated.

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