Cannot Access Rolls Royce Website (Posted by NASTF)

Donny Manager Colorado Posted   Latest  
Resolved
NASTF
Other
2011 Rolls-Royce Ghost 6.6L 8-spd (8HP90) — SCA664S54BUX49847
rrtis.com/Login.aspx

What repair are you unable to perform?

Electronic Ride-Height Control module in the trunk was damaged from water intrusion through the boot lid (trunk lid) handle. It has been communicated to me that Rolls-Royce knows of this issue, however, 

What information are you having trouble obtaining?

I have been unable to locate the campaign, recall, or other details about this issue.

What steps have you taken to obtain the information you need?

Where do I start?

(Optional) Any other comments or concerns?

Posted for NASTF member Brandon Holten - Rimkus Consulting

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Donny Manager
Colorado
Donny Update
 

Brandon. Have you subscribed to the Rolls Royce site and searched the site for this yet? It can be found on the NASTF Automaker Info page wp​.​nastf​.​org/?page_id=1079 rrtis​.​com/Login​.​aspx If it is not found there, I have a contact at BMW who might be able to navigate this for you. The requirement of an SIR is that you try the OE site first.

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Update Ð Awarded
Donny Manager
Colorado
Donny
 

Hi Donny, I have gotten deep into this one. RR has transferred all of their technical data to the BWM AOS. The AOS has been real sticklers about granting me access. They have also restricted the US access to module downloads and not full technical data. I tried to register our London branch office, of which I was denied, because technically our company does not provide repair service, although…

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Ð Awarded
Donny Manager
Colorado
Donny Update
 

Rolls-Royce response: Hi Donny I believe what you are experiencing is attached addressed in the attached Puma Measure. Please review and let me know if this is what you are looking for.

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Update Ð Awarded
Donny Manager
Colorado
Donny Resolution
 

Closed - Requestor is happy with outcome.

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Resolution Ð Awarded