McLaren Labor time for radiators?

Brian Diagnostician Illinois Posted   Latest  
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2012 McLaren MP4-12C 3.8L (M838T) 7-spd

We have a customer that needs both radiators replaced and he wants a guestimate. I have no idea- literally zero. I sure he's going to say ok whether I tell him 5 hrs or 80 hrs but wants some kind of idea. Any one have a clue?

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Glenn Owner/Technician
Texas
Glenn
 

I recommend you send this one to a shop equipped to handle this vehicle. Did you diagnose the radiators? Or did the customer just cold call you shopping around? Sounds like you are not familiar with this make, this is a good reason to pass on this one. (Don't try to be a hero)

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Darren Educator
New York
Darren
 

I second that. I worked in a shop one time where I joked that we just doubled the value of our shop when we pulled a customer's Ferrari in to do a starter. I will say this, just a side note, but this customer owns a car that comes with the unofficial moniker of “If you have to ask, you can't afford it,” yet he is asking about the cost of a repair? It would be a little unexpected for the owner of…

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Rudy Technician
California
Rudy
 

Darren- Agreed. We have a few well-to-do customers and the question is usually when will it be done, not how much.

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Brian Diagnostician
Illinois
Brian
   

I'd do a starter on most Ferraris almost anyday. Most are super gravy. Did a starter on an old 348 yesterday in about .5 hrs​.​ Typically most customers are the “don't bother me with an estimate, when can I pick it up type” Maybe he's working with the dealer for some reimbursement or something but they should know what it takes. Right? The dealer doesn't want to answer the question and seems to…

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Brian Diagnostician
Illinois
Brian
 

Yes, I diaged the radiators. Customer just bought it from a McLaren dealer across the country and they told him to have the leak looked at and fixed locally!? There are other issues that are going to be fixed also. Pretty sure I can handle it, Just did a starter in a Continental GT sooo. I really don't want to be a hero, I'm old and it hurts my body just thinking about it but it's not my…

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Brian Diagnostician
Illinois
Brian
 

So does anyone have any idea for labor or just why I shouldn't do it?

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Caleb Diagnostician
Indiana
Caleb
 

Maybe you could call the dealer he bought it from and see if they will give you the labor time? Dont see nothing wrong with working on it. It's just a car. No different than working on a 100k Escalade but who knows??

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Brian Owner/Technician
British Columbia
Brian
 

A job like this is a Cost/Plus job. Straight time cost at your labour rate plus any extra profit you want to cover the pain in the butt working on it. We don't work on cars for free! Time the customers start to be trained that way.

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Brian Diagnostician
Illinois
Brian
 

We usually tell the customer "time and materials" it is what it is . Always works out. The selling dealer is who is being coy with us. Sounds as if their whole dealer network sucks. Maybe I'll have em call a different dealer. Thanks for the advice Eddy.

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Eddy Business Development Manager
California
Eddy
 

I'll chime in since it doesn't look like any one else is giving you a labor time estimate. At the dealer I worked at we worked on quite a few of these as trade-ins. We also didn't have a labor time guide, I would usually just call up a buddy that worked at the local Aston Martin dealer. If my memory serves me correctly, I remember that we had one of these with a leaking radiator as well, he…

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Peter Diagnostician
Tennessee
Peter
 

The best way I’ve found is to pretend you are the owner of the vehicle and call here service department. Ask them to email you a complete quote or just ask on the phone if they are nice enough. Typically dealer will give you a breakdown of parts vs labor, labor rate is usually given out but if not they typically put i t on the quote . The main thing is to not say you are with any kind of shop…

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Andrew Owner/Technician
Florida
Andrew
 

Peter, This is neither honest nor the way I would desire to be treated. I like the idea of showing professional courtesy and have even welcomed people to contact me at my shop if they wanted further assistance. If someone wants help, I'd rather receive an honest request than get lied to. We don't quote jobs over the phone without seeing the vehicle. Good things tend to happen when people…

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Peter Diagnostician
Tennessee
Peter
 

Dealerships routinely give quotes over the phone, you may not believe me but it’s common practice, the person posting has already staTed that the dealership was averse to even giving much information about the vehicle, be it parts information or service information. Therefore, since they are unwilling to help, and since these are low production vehicles, most shop information tools will not have…

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Andrew Owner/Technician
Florida
Andrew
 

Good morning Peter, I agree that phone quotes are routine practice. However, I do not think that routine necessarily means good. Some shops make a routine of thorough diagnostics; others make a routine of guessing. Some shops allow a routine of existing in a dirty, grungy state; others work to stay clean and organized. etc. I couldn't tell you what it takes to be well-equipped to service such…

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Manuel Diagnostician
New Jersey
Manuel
   

In my opinion with high line cars like this labor times are irrelevant. Labor times are for your kids Honda Civic not a restoration vehicle nor an exotic sports car. Make sure not to damage anything especially if lifting the car, taking your time cleaning everything off as you go, inspecting while you go for other problems and doing a perfect job customer will pay you what you ask simple as that.

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Andrew Owner/Technician
Florida
Andrew
 

Brian, Just in case this helps, it looks like you can find service info here: b2b​.​mclarenautomotive​.​com/web/techinfo/h… I've never touched one of these cars so I can't offer any thoughts on required working time. On the management side of things, I don't see why this needs to be a free estimate. If an hour (or two?) of your time (beyond the diag already done) is…

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Brian Diagnostician
Illinois
Brian
 

Andrew, thanks for the link. Alot. The estimates we do aren't free. W'eve already billed a couple hours just for pulling pans and finding the leaks. Oil hoses and turbo drain back seals also. Heck, we even bill the customer when he comes in to bs about his car if he is there more than five minutes or so.

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Andrew Owner/Technician
Florida
Andrew
 

Brian, you're quite welcome. Regarding the estimates, maybe I was unclear. I never got the impression that you give away your evaluation time. If more time is required, not to find what is wrong but rather to help determine an estimate or quote amount, I think it would be fair to bill a reasonable amount for that time. If the car gets repaired at your facility, I reckon that time might also…

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Steve Owner
Ohio
Steve
 

Brian,if you do take on this repair and i strongly recommend you dont,i would take a million pictures of that car before it even gets on the lift. steve

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