NASTF chooses Diagnostic Network as its community platform and new home for Service Information Requests (SIRs)

We're pleased to announce today that the National Automotive Service Task Force (NASTF) has chosen Diagnostic Network as its community platform. The new NASTF user group is available exclusively to its members, enabling discussion of important NASTF issues directly with each other and NASTF management.

In addition, Diagnostic Network is the new home of NASTF's Service Information Request system, which is a tool service professionals can utilize to help identify and resolve gaps with OEM service information, tooling, reprogramming, security, and more.

We worked closely with NASTF to create the new NASTF SIR message type to power this system, allowing their members to quickly report the details of any problem obtaining service information. Donny Seyfer — a founding member of Diagnostic Network — and the rest of NASTF's management team will then liaison with OEMs on their behalf to find a solution, updating and ultimately resolving the SIRs directly within the NASTF user group.

“When NASTF began to formulate the new Service Information Platform, we were seeking to be able to not only solve the problem for the technician, but also others who might experience the same issue,” said Donny Seyfer, NASTF Executive Officer. “We also wanted a place where it was significantly easier for all parties to interact in a professional and efficient manner. Even in situations where a submission is not really a gap in information, there will be opportunity for NASTF Members to assist each other from all the stakeholder groups that make up the NASTF Membership. Diagnostic Network understood our plan, and provided a solution that will serve all of these needs.”

NASTF members possessing a Vehicle Security Professional (VSP) credential that were already members of Diagnostic Network were automatically subscribed to the new NASTF user group, if their email address was the same on both platforms.

For Diagnostic Network members that are not yet members of NASTF, it's simple and free to join: hit the “Subscribe” button on the NASTF user group page. You'll receive an email from NASTF to complete your account, and once finished, you'll be automatically subscribed to their user group. If you have an existing NASTF account, make sure you’re using the same email address on both services before hitting the Subscribe button. (Note that NASTF is currently only open to those in the US and Canada.)

NASTF members will be able to search everything posted to the NASTF user group, regardless of their subscription level on Diagnostic Network.

We want to thank NASTF for their support and partnership, and look forward to helping them continue to improve vehicle repairability across the industry. For those that are unfamiliar with NASTF, it is a cooperative effort among the automotive service industry, the equipment and tool industry, and OEMs to ensure that independent automotive service professionals have the information, training, and tools needed to properly diagnose and repair today’s high-tech vehicles. 

If your organization is interested in leveraging the power of the Diagnostic Network platform, we’d love to talk to you. We are building the future of automotive communities, today.