LKQ wants a Programming log

Charles Owner/Technician Turlock, California Posted   Latest  
Question
Programming
2014 GMC Acadia SLE 3.6L (D LLT) 6-spd (6T75)

I programmed a used transmission from LKQ for another shop a month ago. The transmission is defective and LKQ will not warranty it without a Programming log. LKQ says I just have to log into my account to get it. Any idea what they are talking about? By the way I have a annual subscription so I don't buy Programming by the vin. 

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Tomi Diagnostician
Chicago, Illinois
Tomi Default
 

This is why I always take a picture of the completed screen at the end of any programming event. To answer your question I'm not sure. I think you can call techline and they can prob help you

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Casey Educator
Glendale, Arizona
Casey Default
 

Because many shops are installing used and reman units without programming. LKQ often requires that the OEM program the trans. More specifically the reman cat units. I worked with lkq as an extended warranty claims adjuster on a regular basis and they would require oem programming to maintain any type of warranty.

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Eric Technical Support Specialist
Huntington Beach, California
Eric Default
 

Charles, That being a late model GM, shouldn't that be reflected in the CAL ID in Mode $09? If it has later software than 2014 then there you go right? I am just thinking out loud on your post. Alright, I'll be on the side . Regards, Eric …

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Ricardo Diagnostician
Plymouth, Michigan
Ricardo Default
   

After you do the programming on the window that has the options to clear dtc, proceed with same vin, new , it gives you the warranty claim code and tells you how to access old vins to retrieve their warranty claim codes

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Jaime Diagnostician
Ocala, Florida
Jaime Default
 

Charles, In the SPS settings, "Logging" must be enabled (Radio button selected) in order to produce a log. Without it you're SOL. However, since it appears the A$$ at LKQ wasn't aware of this, you may have a leg to stand on... Since they didn't require a log be saved upon the sale of the part, maybe their hands can be held to the fire with the next one? They should have it in writing what their…

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Rusty Owner/Technician
Oakham, Massachusetts
Rusty Default
 

On any programming that I do, when I get to the screen that shows the calibrations being loaded, I do a screen capture and save it. You should be able to show the existing programmed calibration numbers and the most current calibrations from Cal ID to prove that it was done.

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Michael Owner/Technician
Irving, Texas
Michael Default
 

I don't have SPS pulled up right now, but I know somewhere at the bottom is the option to pull up the history claim codes. We used to have to go back and get them because warranty rejected our claims without them.

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Michael Owner/Technician
Cartersville, Georgia
Michael Default
 

You could also go to the shop and act Like you’re going to reprogram it. Unless there has been an update since you programmed it there will be a message that you already have the latest calibration. mike

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Brian Instructor
Parma, Ohio
Brian Default
 

I have not done the logging will look into for sure. In the past I have had a few issues with re manufacture requiring "proof" that TCM was programmed properly for warranty purposes. In my experiences my print report of calibrations ( hit print button on lower left of screen, the screen with all the cal id's), screen shot of WCC, and also screen shot of proper cal is'ds on the GM look up page…

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John Owner
Medford, New York
John Default
 

The bigger picture here is why are we programming a used module in a Global A vehicle? I am not saying I haven't done it for my customers but they all know the consequences up front. Is LKQ aware of the consequences? Specifically, used transmissions and especially 6t70/6T75 units. They tend to go down a bad road after a couple of months of operation. What about a possible scenario where the…

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Dave Mobile Technician
Ironton, Ohio
Dave Default
 

My thoughts on the Global A vehicle also. I have tried doing one used tranny and was unsuccessful. I don't try now, not worth the liability.

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Charles Owner/Technician
Turlock, California
Charles Update
 

I did find the log showing all the vehicle I programmed by vin. I'll close this when I know they accept it. Btw, this was for another shop with full documentation that it may not work up front. Im only trying to help them. My shop doesn't install used transmissions so I dont have this problem.

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John Owner
Medford, New York
John Default
 

Charles, Excellent. Good to see others are providing documentation for these programming events. Be well. Stay safe.

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Sam Mobile Technician
Flint, Michigan
Sam Default
 

On mine I just checked and logging is on by default

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Troy Owner/Technician
Longbranch, Washington
Troy Default
 

lkq is becomeing an excuse or you should have read the small print company, I put a transmission in and it wouldnt shift so I pulled the pan and found a ton of metal so i pulled the trans out they voided the warranty because I didnt call them first even though I still had it they would not cover it, I get it they may have some shady shops but if Ive done business with you for 10 years and never…

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Brian Owner/Technician
Amanda, Ohio
Brian Default
 

Open up SPS and after Java runs it pops up with where you will select your device. In the lower left corner you will see settings. After clicking on settings the window will say 5 different things at the top. Click on Logging settings. Select Email Log Files. Email them to yourself. Open email and find your vehicle. Email that one to LKQ. There will also be a file that shows all the Vin's you…

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Bill Owner/Technician
Jackson, Michigan
Bill Default
   

Once you have opened SPS select settings - then select warranty code.

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Brian Owner/Technician
Amanda, Ohio
Brian Default
 

Is there a way to open it that way. I didn't think it would open the file through that tab. Thanks

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Oscar Diagnostician
Lorton , Virginia
Oscar Default
 

I always take a picture of the warranty claim. I also see when you reprogram a used unit it has the original VIN number from the donor, when you program the unit you must select the current vin number. So try to get the vin from the transmission. that will prove that you program the unit.

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