Zero Dollar Customers
I am with Tom Palermo, a world-class Master Technician and General Manager of Preferred Automotive Specialists in Philadelphia, PA.
In this enlightening interview, Tom takes us through his discovery and process to find out why his Average Repair Order was shrinking since the move to a new location. He explains his research as he was looking for the root cause. Tom shares what he uncovered and how it stood out. It was so evident that he named the research ‘zero dollars customers’.
Get the talking points on this episode with Tom Palermo’s and copy and paste them for your next meeting agenda. Go to remarkableresults.biz/e511.