Witech Now Requires Tech Authority for SGW Vehicles

Michael Mobile Technician Clinton, Utah Posted   Latest  
Discussion
Driveability
Programming
2020 Jeep Grand Cherokee Altitude 3.6L (G ERC) 8-spd (850RE)
No Communication

Today I visited a body shop and was asked to scan a 2020 Jeep. I attempted to scan and the Witech system wanted a Tech Authority login. When I attempted to login, the message said my subscription was expired. So I am confused about this. I paid for the Witech diagnostic software. If I want to program, I buy TechAuthority. Now in their brilliance the programming software is required to scan and clear codes on a SGW (Secure Gateway) vehicle. That is not cool. Does Auto Auth have an option for Witech II so I do not have to buy a second subscription every time I scan a SGW vehicle?

-Mike 

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Dean Owner
Albany, New York
Dean Default
 

Mike, If you want to do anything with wiTECH on an SGW vehicle, keys, clear codes, program etc. We need a tech authority sub. They closed the loop hole.

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Michael Mobile Technician
Clinton, Utah
Michael Default
   

Hi Dean, I realize you are just the messenger. My concern is that we paid for a scan tool and now their scan tool is incomplete unless you buy more. BTW, I do not see the Witech on AutoAuth. So instead of $50 per year for the aftermarket, we pay $30 per day when accessing a SGW vehicle with the factory tool. Yes, one can buy a year of TechAuthority. It is just the principal of how the OEM…

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Ricardo Diagnostician
Plymouth, Michigan
Ricardo Default
 

Totally agree, the other day I actually could do more with the autel than with witech which after paying $1800 doesn't make sense .I understand having to pay to be able to program but having to pay to scan /clear codes?? Not fair Once snap on inc puts their greedy hands on something they ruin it for us.

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Mike: I was going to leave this alone but since you won't, I won't. The reality is that they are doing you a favor. You just don't recognize it yet. The reality is that anyone with wiTECH probably needs T/A to be able to use wiTECH to it's full capabilities. Now, you can bitch and whine about price, cry and scream that you don't need it, etc. I won't attempt to argue the validity of that…

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Geoff Diagnostician
Lahaina, Hawaii
Geoff Default
 

It sure would be neat, Guido, if we could all band together and just flat-out refuse to work on Chrysler products. :-)

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Geoff: That is exactly what some shops have done. Others have came behind them and made a business model for themselves. There's no right or wrong here. Every shop needs to decide what they want to be when they grow up. Half-assing your (gen) way through things isn't viable and it really never was. Now, it is in your face though some are still trying to deny it. As I said, the money to be…

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Scott Owner
Moreno Valley, California
Scott Default
 

Hi Guido, It’s taken me a few years, but I'm of the opinion you're right - "The reality is that they are doing you a favor." I had a few back and forth conversations with Lance when the MDI and the subscription based tool models came out, and how that didn't sit right with me. His stance, if I recall correctly, was this is a good thing for professional shops. Why would you be against…

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Scott Manager
Claremont, California
Scott Default
 

FWIW, while attending an FCA 1234YF class at MACS in February the instructor, Alan McAvoy reported that TechAuthority is moving to Service Library which is what the dealers currently use. SL will offer all of the vehicle scan history and 3D circuit tracer tools.

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Scott: So, it will be needed even less now, right? (rh) :) Thanks for the update. Guido

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John Owner
Medford, New York
John Default
 

Scott, Unfortunately, Tech Authority will still not have access to STAR cases nor build data something we should have. Dealer Connect does. By the way it is called Service Library already if you access it through Witech2 even on the aftermarket side.

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Scott Owner
Moreno Valley, California
Scott Default
 

Hi John, I get that, and understand. I saw the problems you and others experienced with the Ford software, and can empathize. While I haven't experienced the problems with other manufacturers, I have with GM. There have been times when things don't work as designed, as in waiting for an Account Verification Code to be emailed to me, which never came. A call to the help line and I'm told they're…

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John Owner
Medford, New York
John Default
 

Scott, As always you bring up some very valid points for sure. I agree that we have as an industry have shot ourselves in the foot many times over the years. I always talk about a moment in our history where we could have changed things. That was … when Mrs. Jones pulled in with a Buick Park Avenue stalling. We went out there all high and mighty smacked the MAF and beat our chests. We…

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Scott Owner
Moreno Valley, California
Scott Default
   

Hi John, If we're all in agreement, than why are things getting worse, instead of better? I'm sure you have some great ideas on this, but specifically related to programming and tooling - The John Rodger's, the Mike Christopherson's of the world are not the reason. The bad behavior of the masses is the reason for this, and unfortunately they're not here to hear the news. The sad part is if they…

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John Owner
Medford, New York
John Default
 

Scott, Every sentence you posted is a mirror of my thoughts as well. Unfortunately, many in the industry want to be spoon fed. They don't want to sacrifice to learn. Others are lemmings who choose to believe what the governing bodies want to feed them. Your not cynical. You are like me a realist. Like we discussed before there is a shelf life to this business. After 30 years and more you get…

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Edwin Mobile Technician
Charleston, South Carolina
Edwin Default
 

Michael..send your complaint to NASTAF. Donny Seyfer is the guy you want to talk to.

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Chris Diagnostician
Lebanon, Ohio
Chris Default
 

Better get comfortable with it. Life is about to get way more complex going forward. You could always fire up your eeprom tools, maybe make a nice tutorial to share with the entire planet open source. I don't know why your bringing this up now. GM has been that way with gds/mdi and sps. I've told you a million times if your going to exploit loopholes, don't brag about it because there are…

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Azam Technician
Waterbury, Connecticut
Azam Default
 

I was told that 2018 and newer you need Tech Authority subscription. I had a vehicle 2 weeks ago that I couldn’t clear codes from the body module. I bought subscriptions twice but TA still says subscription is expired. Never got it resolved,when I call TA the phone rings and just hangs up. Ended sending the vehicle to the dealer.

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Robert Mobile Technician
Newark, Delaware
Robert Default
   

It has always required a Tech authority subscription. It's just that Chrysler fixed the hole they had in their software about a month ago. In the past you only had to buy a subscription once and then witech2 wouldn't care if you had a valid current script. However someone caught on and they changed it about a month ago. Now you aren't getting into a sgm vehicle without it.

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Agree
Jamey Owner/Technician
Ventura, California
Jamey Default
 

Ahhh, the good ol’days! No more programming without a subscription! good while it lasted. How many guys like me always wondered why they could do this, but didn’t want to post the question to a group like this for fear of letting the cat out of the bag? �

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Allan Mechanic
Westlock, Alberta
Allan Default
 

You could try modifying your scan tool can connections and tap in at the star connector bypassing the module

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Bob Owner/Technician
East Longmeadow, Massachusetts
Bob Default
 

For $50/year you can register aftermarket tools with autoauth so they can unlock the secure gateway. Seems like you should be able to get a similar deal for your secure micropod. I'm really disliking Chrysler these days.

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Pam Owner/Technician
Tampa, Florida
Pam Default
 

It’s finally filtering into the independent, tech world: Talked about this early 2018...the manufactures want - and, are going to get - a large piece of that scanner pie. We (independents) need a lobbyist - if anything, to control future costs.

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Geoff Diagnostician
Lahaina, Hawaii
Geoff Default
 

I completely understand your gripe with wiTech, however I was under the impression that both Snap-On and G-Scan had ponied up the $$$ to be authorized FCA SGW compatible. Was I misinformed? Or does that not help on a 2020 (too new).

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Geoff: What you describe is Autoauth. wiTECH doesn' t require it though it does require T/A. HTH, Guido

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Reid Owner/Technician
Beachwood, New Jersey
Reid Default
 

Sorry if this is a dumb question but I'm a little foggy here. I get the Witech requiring T/A to access Secure Gateway. My Snap On scanner is (supposedly) linked to my Witech account. I did this before this latest change and at that time it worked without issue. Do I now need Autoauth to make the Snap On work even though it worked previously?

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Reid: Your Snappy account is using some version of AutoAuth. You may not see it but it is there. For all intents and purposes, they are the administrator for the aftermarket. All roads go through them. Does that answer your question? Guido

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Reid Owner/Technician
Beachwood, New Jersey
Reid Default
 

Yes, it's a lot clearer. Thank you. If it doesn't work next time I hook up to an SG vehicle at least I'll know how to get up and running quickly.

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Benjamin Diagnostician
Murfreesboro, Tennessee
Benjamin Default
 

Yes it’s true. I raised my prices last month for all services on FCA vehicles. If my customers don’t like it, that’s fine and they can send it elsewhere. However, there are plenty of great capable aftermarket scan tools that can provide OE level diagnostics with Auto Auth. I utilize that as well. If I have to use my wiTECH2.0/Micropod 2 then my customer is made aware of the price beforehand…

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Agree
Jamey Owner/Technician
Ventura, California
Jamey Default
 

I agree with you. For the most part, American vehicle manufactures are too stupid to figure this out. They probably have about 1000 people each with masters degrees in business and marketing. They think that making their product more difficult to access builds their brand. Build them cheap and stack them deep!

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Scott Owner
Moreno Valley, California
Scott Default
 

Hi Jamey, It's been my opinion for awhile now that GM has been pretty forthright with releasing tooling, information, and software. I can't state this for certain, but there must have been people that decided while it might be great to 'lock' these people to a dealer, it wasn't going to be practical to do that. I think what we're seeing now are the results of abusers, regulations, and…

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Martin Instructor
Burnaby, British Columbia
Martin Default
 

Hi Mike. Just adding a link to the discussion that I found a few weeks ago while surfing. From Mahle autoserviceprofessional​.​com/article/103488… Regards,

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Robert Mobile Technician
Grand Rapids, Michigan
Robert Default
 

Mike, While you have a valid complaint. FCA has closed the loop that most have taken advantage of in the past. Rudy made a post yesterday in regards to FCA tooling and prefers the jbox. I myself prefer the OE tooling. There are a couple of OE manufacturers whom have you buy a subscription and it comes with SI and the rights to utilize their software and programming capabilities. Yes, they are…

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Reid Owner/Technician
Beachwood, New Jersey
Reid Default
 

I ran in to this about a month ago and it frustrated me too. I asked a few other diag guys about it and received the same answers as you are getting here. I had been told earlier that this was coming and here it is. Other OEs will likely be going to this or similar models. To deal with it I simply pass the extra cost on to the customer. The extra cost came as a surprise but what I found really…

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Matthew Mobile Technician
St. Cloud, Florida
Matthew Default
 

Just wait tell you find out that Hyundai, Kia, and genesis are doing this as well and the tools cost way more! So buckle up it’s about to get expensive to be mobile!

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Matthew: This is one reason people are electing to go with the G-Scan tools instead. HTH, Guido

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Reid Owner/Technician
Beachwood, New Jersey
Reid Default
 

Hyundai and Kia Currently share an interface but use different software. The rumor is Genesis will get separated from Hyundai and require its own system. The same may happen with Honda and Acura. As of now I have no confirmation on any of this. I am seeing costs for tooling and subscriptions rising at a rapid rate.

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Reid: Genesis has its own software from 2018+. Previous years were under Hyundai. This is what is supposed to change. HTH, Guido

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Phillip Diagnostician
Anchorage, Alaska
Phillip Default
 

I hear you mike they are doing anything to make it harder for use. The SGW I get and understand but 2 subscriptions is ridiculous .

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Jamey Owner/Technician
Ventura, California
Jamey Default
 

Yep! I found this out about 2 weeks ago, 2018 Dodge Challenger. I just wanted to clear a code that the owner set while monkeying around under the hood! I agree that this is not the tool we bought, however FCA would say we still have the same tool, the cloud is what changes, and we don’t own the cloud information, they do! It is pay to play, it’s their ball, we are only the spectators. If we…

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Benjamin Diagnostician
Murfreesboro, Tennessee
Benjamin Default
 

Interesting that today I bought a short term Micropod2 subscription and a Tech Authority subscription to run a ”Restore vehicle configuration,” on a vehicle. I expected to have to enter a verification token. Surprisedly, I didn’t have to today. It appears they have changed it again.

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Matthew Mobile Technician
Bartlett, Illinois
Matthew Default
 

I didn't read any of the replies, so I may just be repeating here... Yes, you need a Tech Authority sub to do anything useful on SGW cars. It gets really crazy when you need to do immobilizer stuff. I put a PCM in a 2019 a few months ago. Had to purchase the short-term sub and use LSID to get a pin. I have never bought a pin from FCA before, I have always had dealers that were nice enough to…

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