Introducing Bounties & Tokens
We are very pleased to announce two major new features: Bounties and Diagnostic Network Tokens (called DNT, and represented by the Ð symbol). These features work together, enabling members to financially incentivize others to help solve vehicle repairs, locate hard-to-find parts, and more. For those with spare time and knowledge, helping others can now lead to direct compensation.
You may have noticed that this message is itself a bounty. We'll award the bounty to the member that provides us with the most intriguing feedback, whether it be ideas for tokens, bounties, or anything else. We'll also use our new tipping feature to reward others that provide good feedback in this discussion. Thanks!
Here is a brief demonstration of the new features.
Keep reading to learn more about bounties and tokens, or dive right in:
To celebrate the launch, we're going to double newly posted bounties until May 1, matching up to Ð10 per bounty. And for the next month our annual package will provide subscribers with 10 tokens, to go along with the existing DN logo merchandise bonus.
Members can now post messages with a reward attached, called a bounty. All members, even those that have let their subscriptions lapse, will be able to post bounties. Only members with current subscriptions will be eligible to capture bounties. Bounties are purchased using tokens (see below for more about tokens). Using bounties, members can incentivize other members to help them solve problems, whether it be a difficult vehicle diagnosis & repair, locating a hard-to-find part or tool, or anything else requiring help from other members.
Within 14 days of posting your bounty, members are expected to award their bounties to the most helpful respondent. At any time during that 14-day period, the author can increase the bounty, and if they do, those subscribed to bounties will see a notification, just as they did when it was first posted. The increased bounty will also rise to the top of the bounties page. At any time, an author can change the type of any of their messages to a bounty, such as if they wish to bring visibility to a message and encourage more responses.
In the near future, we will support splitting awarded bounties to multiple members, as well as auto-rewarding bounties that have been left to expire. In addition, authors have the option of tipping members using tokens, even if the bounty has already been awarded (or their message did not have a bounty attached). This can be done using the new "Tip" button on every member's profile page.
As part of the introduction of bounties, we have subscribed all members that are currently receiving message notifications to receive notifications for new bounties, like they do for their Watched Topics. But you can turn this off if you want. In addition, you can follow the latest bounties via our @DNBounties Twitter account, or our DNBounties Facebook page.
Every member now has a wallet for storing and using tokens, and any member can send them tokens using the new "Tip" button that now appears on every member's profile page.
Tokens can be purchased for USD $10.00 per token, via credit card, and then used in a variety of ways:
- Bounties can be purchased using tokens.
- Tokens can be withdrawn to bank accounts in many countries. Currently the exchange rate is USD $7.50 per token.
- You have the option to pay for your Diagnostic Network subscription using tokens. Subscription pricing for tokens will be comparable to normal USD pricing: Ð2/month, or Ð22/year (a discount of Ð2 off the monthly price). Our Founding Members will be able to extend their annual subscriptions for the special price of Ð20/year, later this year.
- You can send tokens to other members, perhaps as a tip, a thank you, or a gift.
- We anticipate many more ways to use and withdraw tokens in the future!
To access your wallet, just select your profile menu at the top/right of the website, and select "Wallet."
Other Features & Improvements
With this release of Diagnostic Network (version 2.0), the primary new features are bounties and tokens, but there are many more behind-the-scenes improvements, and several user-facing improvements:
- Resource Library. In our previous release, we introduced a new message type, resource, which is a special kind of message that doesn't normally appear on the homepage, allowing members to share dozens or hundreds of resources without inundating everyone. As promised, you can now browse and search these via the new resources page.
- Type Filtering. Like the new bounties and resources pages, all message types now have their own pages available: case studies, demonstrations, discussions, events, questions, surveys, and tech tips. You can search these filtered streams, as well as narrow them down to specific topics, using the title menu on the homepage. For example, maybe you just want to look at driveability questions, and now you can.
- Improved Notifications. Notification emails have been completely overhauled, improving the formatting and including more information, such as the vehicle, symptom, and DTCs.
- Subscribe to Types. In the past you could choose to "watch" specific topics, like driveability, and depending on your notification settings, you'd receive new messages posted to those watched topics. We've expanded this to allow you to subscribe to the new bounties message type, so you can choose to receive these notifications even if they aren't posted to your usual watched topics. We'll be expanding subscription options soon to give you more control over which types of messages you want to receive notifications on.
- Posting Improvements. When posting a message, it's now easier to add a second topic. Just type the name of your second topic, or click/tap in the topic field a second time to see a list of topics. We also changed the order, so that message type comes first.
We hope you enjoy this release. If you're interested, here are the previous release notes (v1.3).
"We'll award the bounty to the member that provides us with the most intriguing feedback"
Thanks for the professional and constructive feedback. Care to add anything a little more on-Topic?
It's already far too complicated and you guys are adding to it. That is on-topic Scott. Sorry I am not from the "participation trophy" crowd.
The way you have coded-in the images and videos. Rather than using simple HTML so that one could right-click (control click) and open the images and video in another window or tab, and LEAVE the text page you are reading still viewable, you made it do that hover-over shadow-box thing. Which works terribly on older machines and slow connections, not to mention I can't continue to read while I look at the pictures. And the videos fail most of the time. Scott gave the typical corporate "well, it should work in modern browsers" schpeel, but I have no problem watching YouTube, so it's bad code. Also you need to define a reader-friendly fixed px text container so I don't need to keep dragging the window half-way-left just to read an article.
Ha funny, use a modern browser, more power to you and have a nice day.
Looking at a seamonkey review it seems that this is not a mainstream browser which probably accounts for it's interface issues.
A quote from the review
"However, SeaMonkey has several drawbacks. First, it looks very dated. Also, some basic actions, such as opening a second browser tab, take several steps – and that’s after you find find where the function is hidden in the tool. SeaMonkey also takes significantly longer to navigate between pages, almost twice as long as other browsers.
Since this browser doesn’t automatically update itself, you must download new security updates directly from the SeaMonkey website. And while it does a good job of protecting against some malware, threats may still slip through, especially since so many programmers contribute to the browser. During our in-house security tests, SeaMonkey blocked a couple of phishing schemes, one of the most common internet threats, but it didn’t recognize some dangerous webpages or stop threats, including ransomware, from downloading."
No, it's not. It's the same rendering engine as Firefox with way more customizable features, and of course email is built right in as opposed to running Thunderbird separately. Like I said, YouTube works just fine but half the time the videos on Diag.net do not.
I haven't experienced any video playback errors so far.
I don't have the time I used to to dissect why web sites don't work anymore, but the error messages are server side generated. I believe it happens when my connection is slower. Instead of pausing or buffering I get a message saying something is wrong with my computer. Having used Mac my entire adult life I know it's never ever MY computers problem, Guys who use Windows all day just accept it is their fault I'm sure.
Been battling the web since 2001, when I sat down to learn how to build sites. Turns out pretty much nobody follows the rules. If you follow the recommended practices everything works fine.
If you want to contact … to provide details of the issue you’re experiencing we will look into it.
P.S. 100% of the code I write for DN is written on a Mac.
I’ve heard YouTube has a slightly higher budget to support off brand browsers...
Now your just being silly. Tom.
You don't need to "support" anything just do it correctly.
That works just fine here.
I must say this website is really coming along nicely. It's not just built and left to collect dust, you guys are constantly putting in work, pouring technology into it and it resembles the passionate technician.
I find the incentive system to be very interesting. My only hope is that we, as a community, avoid favoring only token laden questions, that we would put forward the same effort whether someone is asking with a reward in the end or not.
Sounds counterintuitive, I know, but let's not forget how this all began. With no reward except for the lasting satisfaction of helping our fellow techs, and sharing knowledge and information simply because you wanted to.
It's a great idea nonetheless, and one of the many improvements of this site, and I look forward to seeing how it's all going to turn out.
I think you bring up some valid points Mario, but I also think this site has shown a higher level of professionalism and the members would prevent that favoritism from happening. We are all in this thing together.
What I really like is the gift/tip option. If we come across a post that really helps us to fix a problem car or better understand a system, we can gift tokens as a thank you for the information. So regardless of the type of post made, we can reward the people who help us succeed.
Keep up the good work, I really like the directions this place is going.
I couldn't agree more! But someone had to state the obvious :)
Thanks for the feedback, I really appreciate your thoughts. Considering now that we have a ways to renumerate, there are multiple scenarios I can see playing out. There are some like yourself, who put forth a great deal of effort to provide content which might prove to be tremendously helpful to someone down the road. It’s entirely possible that someone who comes across a nugget of knowledge that helped them overcome a vehicle challenge, or perhaps helped them understand a complex issue more clearly, who, in-turn would like to show their appreciation, and now there‘s a way. Perhaps there may be some that want to help sponsor someone’s subscription, which is now possible.
Please let us know if you have any other thoughts or ideas.
Scott thanks for the reply. I value the intent and positive outcomes of this system. I'm in agreement with you. I look forward to seeing how this plays out. If this community is as professional, strong and selfless as I think it is, this will only result in a pretty awesome outcome. I only wanted to address a minute, avoidable concern, that's all. Thanks again buddy.
We are a relatively tight knit community (automotive industry) and on forums such as this it’s easy to find people helping out others . That is The theme to these forums. To put a monetary value on answering someone’s question , you are elimating the spirit of helping out others in the community and turning it into something to make money off of .
I understand you are trying to innovate and stay on the leading edge , but this is not the avenue to get there.
Just my own 2 cents. Would hate to see this forum go .
There are many considerations we addressed prior to developing this feature and community spirit is high on the list. I have witnessed how the power of community can move the spirit both positively and negatively and I do not wish to inject fuel to power the negative. I respect your opinion, however, I have to disagree.
This is a professional community operating in a very complex field, why would a situation where someone requesting assistance, (who values the time of others) be wrong in offering to compensate one for their valuable time? Have you ever come across some content and said, wow, this took a lot of time and effort and is totally awesome? What powered them to do that? Would it be beneficial to try and encourage them to do more? Would a tip have a positive or negative effect?
We don’t anticipate that all requests for assistance will be posted as bounties but for someone who needs to expedite assistance, the option is now there.
In my opinion it may turn Into a machine to profit for people in time. Questions may get ignored by people who now have a different goal rather than helping others .
I am a nobody, so this is truly just my opinion and we will see what the future holds. I certainly hopes it works for the better .
Hi Ryan, don’t sell yourself short, your opinion matters and healthy discussions usually result in progress.
There will likely be appeal for some more than others regarding bounties. Consider the following list and what the bounty system might mean to them:
- Retired Technician
- Disabled Technician
Then consider the technician who makes a career change but wants to stay engaged and sharp so they have a pathway back if they chose to do so. Those are just a few examples and I'm sure there are more.
I think it's an interesting prospect. It seems to me that it goes along with the theme of increasing the value of the knowledge base, after all everyone's time and knowledge has value.
I don't forsee an overall favoritism for bounties versus regular questions becoming an issue. Judging by the members of this community, the discussions, and questions I would say most of the members are here for education, communication, challenges, and helping others. If they can make a few bucks replying to a question while also educating and helping then I say good on them. It may also help to incentivize people to post whatever resolution they had to their problem, not that we've had a problem with unresolved issues for the most part.
I tend towards the idea that those who were willing to answers questions before will continue to answer questions now, regardless of monetary compensation. This network is comprised heavily of people who seem to be unable to ignore a question, and that's a damn good thing.
I'm curious to see where the token system goes. Perhaps tokens can be put towards discounted products from our sponsors or towards training events (special rates for DN tokens?) . I like that it can be used towards paying for your membership as well, that's definitely an incentive to help out.
Tipping seems that it's a good way to thank people for taking time out of their day to contribute meaningfully. It may also bring out some people who have good information to share but may have been hesitant to share before, whatever their reasons may be.
At the end of the day it seems that bounties will only negatively impact the network if we allow them to. Everyone here seems to be on the same page for the most part and so if we continue to foster that same mentality that Mario, Richard, and Ryan discussed then the only change here will be sweetening the pot so to say.
That's my optimistic opinion.
Added: I see potential on the sponsors end as well. Just as there is a bounty attached to this message, perhaps sponsors within their own sub forums may place bounties on discussions about products, testing methods, training, manuals and so on.
I will be putting bounties on a few articles I'm working on in order to expand the discussion and get more information out there. I try to set up my write ups in order to promote discussion and what better way to really bring out some high level discussion of topics that we deal with or expand theories and understanding of them.
i Agree with you, however it’s funny what money does to people over time . The future can always be predicted by the past. when You sart charging for answers to questions you start attracting a certain base. Will not be immediate, but over time it will.
I agree with that point.
I try to remain optimistic though and so I'll roll with the new addition for now, if it doesn't work out as planned I'll be the first to admit I was wrong; that certain base is looking for a direct answer generally, whereas the answers here tend towards guiding someone with theory or a clearer explanation, not what parts to put on.
I'm putting my faith in the core membership here to help monitor and maintain the community to certain standards; foolish maybe, but I'll err on the side of optimism as long as I can.
Me and everyone else currently on DN enjoy and like to help others problem solve. I am deeply concerned how adding money transfer will effect the site as time goes on.... perhaps gaining a free or reduced membership from DN, discounted training or sponsoring vendor discounts would be more appropriate. Let's continue to help each other out without asking for money $
There is some interesting and helpful information on this site. However, I am overwhelmed with the constant emails to the point that I couldn't possibly absorb them all. How can anyone who is fully involved with operating an auto repair business give this volume of information it's due? My operation is focused specific makes of vehicles, is there some way to filter the "case studies" so I am not reading about Toyota's when I'm working on German manufacture vehicles. With this new Bounties & Tokens program, it appears to me that you are adding more complication to a site that needs less. Now I'm supposed to spend the time necessary to figure out this latest program? Not likely. And, certainly we need to be able to allow users to filter the Tsunami of emails offered.
Rex You can select your “watched topics” so it only applies to the subjects or vehicles that interest you. Look under the help tab at the top of the screen for NOTIFICATIONS and it will walk you through it.
On a completely unrelated note, I will be doing an AC class in Sarasota April 16th for Carquest Technical Institute if you’re interested.
I find no tab that would allow filtering of individual car lines.
Back to the issue at hand...
I sincerely believe this forum has lost it's identity.
Is it a auto technician help site?
An educator's forum?
A general auto repair/body shop management site?
An automotive tool sales site?
A Bitcoin trading site?
Please define the site mission so that we all know if we fit the narrative.
First I want to apologize because I just accidentally unsubscribed you from all the topics on your watched page. As I read more into your message, it appears that your recent visit to that page has left you confused. The list of topics on that page have always been there. Users are tasked to select the most appropriate topic when authoring their message. Users are empowered to control their view of the content they’re most interested in.
In regards to the filtering of vehicle types for notifications, that options does not exist yet, however, you can select to view all Tech-Tips and hit the search icon and select all European to fine-tune your feed like so:
The mission is to connect professional technicians to enable successful repair of complex vehicles through peer discussion, partner collaboration and education. This has been the mission statement since day one and can be found on this page:
Please let me know if you require any further clarification.
Please proceed to your topics page and re-select. Again, I sincerely apologize for the inconvenienc.
There are several ways to use tokens today and we plan on adding more. Commerce with our corporate partners is definately on the list. One doesn’t always have to place a bounty on something they need help with, but, if they’re looking to incentivize the offer because of a potential variety of factors, they now have to tools to do so.
Thanks for the feedback.
Tom, how about a phone app for the forum. iatn has one, works great.
THAT would be a solid avenue to pursue . Just saying
Yep, mobile apps are very high on our list. They are also very labor/capital intensive so we will likely target lower hanging fruit first. But there’s no one that wants to see mobile apps available more than I do.
Looking forward to see how well this works. Seems to have both negative and positive benefits. This has been a great site and very pleased with the desire for us to grow as a community. By far the best place at to network. Keep up the good work.
Thanks for your comments, can you elaborate on what your perceived negatives are? My passion for this industry is high and my respect for the service professional has never been higher. I am truly interested in lifting the industry and supporting our mission which is to connect professional technicians to enable successful repair of complex vehicles through peer discussion, partner collaboration and education.
Although I think it's only natural to have a bit of hesitation on what the involvement of money might have on the community, I think, possibly naively, that by virtue of the fact that we are involved in DN that sort of thing would be kept to a minimum. I know I don't have anywhere near the amount of knowledge or experience of most of the other members but I can say having a bounty on an issue or a question would not influence my decision to help if I could.
That being said I think if used correctly the token system has the potential to do some cool things. A sort of "marketplace" as mentioned would be nice for tools and training. Perhaps sponsors could put out bounty's out for contests within DN for you know "most innovative way to use a certain tool of theirs" or producing content that could be displayed on their website. Or "Most informative case study "about a subject that they put out.
That being said I also think an option for possibly donating tokens that are earned/bought to a DN scholarship fund for some training events like Vision, TST, Supersaturday, Automechanika that we could either vote for the winner or you guys could decide who to award it to. Or a fund that could enable giveaways for contest's that the site might put on to drive content.
Sorry didn't mean to post so many links I wasn't thinking lol
Thanks for the feedback. I shortened the references to DN to eliminate the auto links.
Hey Tom. I was just wondering if we could show them how this bounty stuff works....
An option/path to donate the tokens that you accumulate would be neat, something similar to a scholarship fund or maybe a fund to help diag.net members in times of need.
Tim, you can tip a member. this might be the answer you were looking for.
You can click on a members profile image to visit their profile page where you'll find a tip button where you can do something similar to what you're looking to do. However, you're not the 1st to mention this sort of action. Brandon mentioned to me this past weekend that he'd like to fund a scholarship as well using tokens.
I was going to ask if your post means that Tom just got a raise. :)
When I hit "Reply", this popped up. Should it have?
Anyone participating in bounties must agree to the TOU so yes, you needed to agree in order to participate within this bounty thread.
Sorry I have been so wrapped up in things at the school I am late to the party. I was reluctant at first, because I had reservations on "rewarding" help. But the more I thought about it, the more I agree this could be an amazing idea. Sometimes you have to take a step back and look at it from all angles. I like what Tim said a few replies above. However, what if we tipped it back to DIAG.net some how? To maybe help with some of the members costs per year, sponsorship per say? Or to help send some guys to localized training? Or even better, could somehow could sponsor some of our trainers/instructors on here to provide a training event. Or heck I do not know if there are laws or tax issues, could always use it to buy a tool from a sponsoring company and "raffle or lottery" it off? I know for me, taking the teaching role was a huge impact financially (I would not change anything) but it also limits some of the training events I can attend, for now. And I know many people are in the same situations. Just brain storming here. The possibilities are endless honestly. While I personally would struggle ever taking a reward to help a fellow tech in need, I would have no problem donating to a cause to help others out. Obviously there are some that may need the little extra from time to time and I understand that completely! A good majority of the guys involved in this are here to spread their wealth of knowledge and for that Scott I thank you. And I thank you for thinking outside the box with this.
Everyone, thanks so much for the constructive feedback!
We've awarded the bounty to Joseph Toohey, and tipped several other members that provided further ideas and feedback. We do look forward to expanding tokens in the future to enable more of a marketplace between our members, and the ideas related to donations are also something we will look into. In the meantime, tipping members is one way to help them out, or thank them for their contributions.
We definitely understand concerns raised about financial incentives potentially impacting other types of discussions happening on DN, but we see Bounties as an additional feature of our community, not meant to replace what we already have going. (I think if you look at all the new non-bounty questions and discussions raised in the last week, you can feel good about this.)
Our overall goal is always to create and improve the tools available to professionals in the industry, whether that means incentivizing additional help on a tough diagnosis/repair, or perhaps providing an outlet for those in the industry that may be unable to work directly on vehicles, but still have knowledge and experience they'd like to use. In addition, if we can use bounties and tokens to draw in talented contributors to DN, then I think we all can benefit. Consider that any time someone posts a bounty and gets perhaps more help than usual, everyone on DN benefits.
Now, I'm on to the next feature... 😊
Hot Diggity! Thanks Tom and Scott!
I am usually extremely perceptive, yet I did not know that some users would pick this apart so intensely. I, as others, did wonder "which respondent would receive the bounty"..."what if 2 respondents have the same correct resolution"..."what if the trouble requires multiple correct responses from multiple users" (this is where the tip comes in and a group reward)..."Will we still give the same attention to non-bounty posts" (my favorite).....ALL very interesting concerns. Whatever "kinks" some users see, I am sure time will cure all as the community grows, to include ease of use, speed and multiple platforms.
As for the comment on the sites identity, that did make me think a little more deeply on a Saturday than I typically prefer. However, I can see the idea of focusing on a couple different specialties and mastering that. Then again, wouldn't that alienate potential users which ultimately are MORE resources in our tool box? I am truly grateful of all the different categories and sub categories that attract so many different people in our field of work. I have attended training events and was surrounded by Technicians from Europe, South America and the US. Guess who was in the middle of us all navigating, inputting and getting feedback.....Scott Brown and the diag.net team. Where were the nay sayers?? Obviously I am biased towards the community and to those I see putting in COUNTLESS hours of their professional and personal time to team build and ultimately help me when the circuit decides to have me chasing my tail and losing money. I also understand that all of this comes at a cost. The cost to have every bell and whistle could in-turn affect the user subscription fee. Therefore, before you chase yourself or your peers out of an affordable accessibility range ...be careful what you ask for.