Key Code Issues on Motorcraftservice.com (Posted by NASTF)
What repair are you unable to perform?
Cut Key from code
What information are you having trouble obtaining?
Key Code will not display
What steps have you taken to obtain the information you need?
Everything goes through normally until it is to reveal the keycode. When that page comes up you see the following error page in all browsers (Google Chrome, IE11, Edge, and Firefox):
(Optional) Any other comments or concerns?
Posted by NASTF on behalf of NASTF support desk and several VSPs who have contacted us.
Motorcraft, NICB and NASTF IT staff reviewed the transaction data provided by a user to track the error to a process that stopped on the NICB server. NICB staff quickly resolved the issue. When you screen capture the Error messages and forward it is extremely helpful. Thank you to the VSP who helped us solve this!