Stellantis changed techauthority access, can no longer login through witech

Michael Mobile Technician Colorado Posted   Latest  
OEM Notified
NASTF
Programming
2021 Jeep Compass Trailhawk 2.4L (B EDE) 9-spd (948TE) — 3C4NJDDB7MT504012
stellantisiop.com

What repair are you unable to perform?

Windshield camera calibration.

What information are you having trouble obtaining?

Witech will not login to gateway or techauthority

What steps have you taken to obtain the information you need?

I have called the support number multiple times. They tell me the ticket has been escalated, but no call back and no resolution. Ticket number 439856

(Optional) Any other comments or concerns?

I purchased a full year subscription to witech. This subscription is under a different email than my techauthority subscription. I was previously able to login to techauthority through witech. I purchased a year subscription to techauthority using the email under which I had previously purchased after verifying it was working. This worked up until Stellantis made a change where witech now wants you to login through the mopartsp site. Now, I am not able to enter my techauthority login, only login to mopar tsp where my subscription does not show up. I asked them to provide me with a short term subscription. I have already paid for a full year. The short term subscription would allow me access until they figure out how to correct the issue. I was told that the support personnel are not able to provide subscriptions. At this point I cannot use techauthority or witech, both of which I have paid for a full year subscription.

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Donny Manager
Colorado
Donny OEM Notification
 

I have contacted a different person at Stellantis for some assistance. My previous request on your other SIR went unanswered.

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OEM Notification Ð Awarded
Michael Mobile Technician
Colorado
Michael
 

Pete called me. He has asked I email him the details. Thank you for following up on this.

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Ð Awarded
Michael Mobile Technician
Colorado
Michael
 

This is now resolved. See the other post for details.

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Ð Awarded