Unable to perform programming and no response from support

Rick Diagnostician Texas Posted   Latest  
Resolved
NASTF
Programming
2013 Mercedes-Benz ML350 Bluetec 4Matic 3.0L (642.826) 7-spd (722.9) — 4JGDA2EB7DA156486

What repair are you unable to perform?

Updates to the ME (PCM) and the AdBlue modules

What information are you having trouble obtaining?

Obtaining the files to program the vehicle

What steps have you taken to obtain the information you need?

Filed a XSF support case on 2/17 which was done through Xentry. Ticket ID … No response has been received.

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Rick Diagnostician
Texas
Rick Update
 

Donny, A response was received right after I posted this but there has been no solution at this time.

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Update Ð Awarded
Donny Manager
Colorado
Donny
 

Rick, Any update on this?

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Donny Manager
Colorado
Donny Update
 

Rick, Let me know what happens.

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Donny Manager
Colorado
Donny Update
 

Saw both messages at the same time.

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Rick Diagnostician
Texas
Rick
 

Donny, They supposedly have a fix for the issue but the files we need to proceed are not accessible as the link they sent me does not work, I do not have any access to messages sent through the XSF support system as it says I am forbidden to access the system and they closed the ticket so I can't reply to the e-mail. Thanks in advance for your help!!

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Rick Diagnostician
Texas
Rick
 

I believe I have the files for this one now. I'll be trying it tomorrow to see if it works.

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Rick Diagnostician
Texas
Rick
 

Donny, This SIR can be closed. The vehicle is now programmed with files provided by support. I haven't heard a word on the other one.

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Donny Manager
Colorado
Donny Resolution
 

Correcting incorrectly posted response. MB USA states: Just wanted to circle back on the topic from Rick Layton. We closed his case on 2/24 and provided him with an email with file attachments and instructions on how to deploy the file to resolve his issue with CDI. We have not heard any feedback from him since. He is welcome to contact us any time and we would be happy to work with him…

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Resolution Ð Awarded