Snap-On Secure Gateway Access

Jonathan Technician Arizona Posted   Latest  

Seriously Snap-On?

As of August 01 2022 you have shut off Secure Gateway Access (now rebranded as Security Link) for previous software versions? 

Let me restate that, in order to maintain a fundamental scan tool function (a function included in software updates introduced and paid for in 2020 software versions) you will now be forced to purchase an upgrade bundled with such awesome features as, the completely worthless Fast Track Intelligent Diagnostics, TSBs and Relearns, Sure Track (worthless), Snap-On Cloud (more worthless), Oil Specs and Resets(yup more worthless fluff) and Tire and Wheel Service? Are you kidding me?

This comes on the heels of the 21.1 upgrade that introduced enough data errors to make the scanner an even more incompetent tool than any of the competitions offerings? Really? 

You guys have some real balls. With your inability to correct data issues that have existed for many years and the ridiculously ludicrous user interface limitations (think scope and scanner functions at the same time without torturing yourself) you’ve managed to get your last dollar from me.

Never again.

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Matt Technician
Missouri
Matt
 

In fairness it’s not snapon requiring it, every AM scan tool will be required to be up to date. It’s a requirement from Daimler Chrysler

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Jonathan Technician
Arizona
Jonathan
 

Sigh:( I missed it. Is there a discussion you have seen somewhere with more detail?

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Jürgen Owner
Mexico
Jürgen
 

There was one here: diag​.​net/msg/m6rlqy3j1j…

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Jonathan Technician
Arizona
Jonathan
 

Thank you! That illustrates the exact situation I stumbled into yesterday. 45 years fixing cars and I‘m certain I get dumber everyday:) The first words out of my mouth when one of the guys in the shop asks a question is, ”Did you use your resources, did you look for TSBs, check Identifix, TRNW, ATRA, ATSG, DN, Google, etc.”? It helps them learn to be better techs as opposed to me just giving…

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Jürgen Owner
Mexico
Jürgen
   

Thank YOU Mr Riggle for your dedication to this industry over the years to become a better one and educate its members. One of your resources to keep blood pressure down is to grab the guitar ;-) Again, a big thank you and friendly greetings.

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Marlin Technician
Oregon
Marlin
 

This seems to be the case. The way that Snap-On is implementing it is particularly irritating, though. They are pushing us to buy subscriptions which bundle their worthless add-on features in order to maintain the poor functionality of the vehicle data and functionality features; their priorities seem to be completely in reverse of the priorities of professional technicians.

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Jonathan Technician
Arizona
Jonathan
 

Hi Marlin, Yeah, I was trying to figure out why I was so irritated by it but I think you nailed it. Thanks!

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Manuel Diagnostician
New Jersey
Manuel
 

This has nothing to do with snap on friend

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Robert Manager
North Carolina
Robert
 

Hello Jon, The blood is in the water. Manufacturers want to control the “data” in and out of the vehicle. In their opinion aftermarket tools are a pebble in their shoes and just a cost to them. What manufacturers are trying to do in order to control the data is to ensure that communications are routed in and out through their defined pipe. They are going to have all their cars phone home and…

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Trevor Technician
Colorado
Trevor
 

So tuning is most likely going to go away… that really infuriates me

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Rusty Owner/Technician
Massachusetts
Rusty
 

Hi Bob, I think Jon is well aware of the back-story behind the automaker’s moves to secure the vehicles and the aftermarket implications. I believe his issue is with the added cost and burdens that S/O has dumped on the Autoauth users. If I was “in charge”, the OEMs would be required to leave enhanced data stream, configuration, and coding on an open channel much like they do with OBD 2 data…

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Robert Manager
North Carolina
Robert
 

At this point I don't think anything will happen without legislation. The infrastructure is in place to push back on all the security arguments that the automakers are bitching about. The NASTF SDRM is perfect. it solves the who, what, when, where argument. At this point think legislation. Mass is great, there are other states that follow. NC has some R2R language which was in the latest farm…

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Rusty Owner/Technician
Massachusetts
Rusty
 

The A/M is poorly represented, fragmented, and under funded in this fight. We’ll never come to a consensus on a battle plan. The big players want “in” to the bowels of vehicle networks to be able to build and sell aftermarket components, software, tools, mods, and advertise on the center stack. Not something that helps,me. I want to be able to access data stream, configure, code, and run bi…

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Glenn Owner/Technician
Texas
Glenn
 

Hi Rusty, This might sound paranoid, but I look at it this way. The manufacturers are simply trickling enough information lately for the aftermarket users to get in trouble and have to refer an in-depth trouble diagnostic to the area dealer networks. We thought the issues would be resolved back in '95 when the 16 pin DLC connector became mandatory for most manufacturers. All seemed well for the…

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Jonathan Technician
Arizona
Jonathan
 

Hi Bob, Hey, I'm old!;-) I'm hoping I'm mature enough to realize that there are two sides to every story. I think I see both sides of the issue. It is important for the OEMs to restrict (control) access to software. Their concerns are legitimate from both a safety/compliance aspect and also liability/cost/business aspect. Modifications and intrusions into virtually any integrated vehicle…

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Glenn Owner/Technician
Texas
Glenn
 

Hi Jonathan, Sorry to hear your frustrations but Snap On is not to blame in this situation. Automotive manufacturers are playing the “intellectual property” card. This means they own the programming rights and proprietary designs. They are in all accounts locking out companies like Snap On. This is nothing new in the aftermarket repair world, it is just getting more intense as technology…

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Rusty Owner/Technician
Massachusetts
Rusty
 

Disagree. What they want to “lock-out” is unauthorized and/or nefarious access to the vehicles for good reason. The downside for us is the added cost and burdens that go with this increased level of “security”. That said, I’m not a fan of these changes that are a consequence of technology advancements.

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Jonathan Technician
Arizona
Jonathan
 

Thanks for the replies guys! Now that I have my blood pressure back under control I have a ton more insight. Looks like prices for service are just gonna get another adjustment, and I’m gonna have several more subscriptions to babysit.

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Jon Owner/Technician
California
Jon
 

I feel some right to repair lawsuits coming. The question is who has the money, desire and time to fight it?

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Marlin Technician
Oregon
Marlin
 

It is about time that you poked your head out from under your rock! Seriously though, Snap-On should have been more proactive in informing us about this, as well as giving us a more reasonable option for maintaining functionality (poor as it is).

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Christopher Owner/Technician
Arizona
Christopher
 

iI use autell with autoauth..50 dollars a year….

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Jonathan Technician
Arizona
Jonathan
 

There's more to the story. One of the other guys in the shop has an Autell. I grabbed it, removed the radio and bypassed the SGM. No dice, his Autoauth subscription had expired. No worries I added his scanner on my Autoauth account. Guess what, no dice. He's one version behind on his software. The newest update is required. $1200.00 I take it.;-)

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Christopher Owner/Technician
Arizona
Christopher
 

I use 3rd party autel supplier …600$ to update my im608

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Glenn Owner/Technician
Texas
Glenn
 

Hi Christopher, I learned the hard way once before when I renewed my 906BT through Autel. They were much higher than AES wave. That just does not make sense to me. They sell the product but charge more for annual updates. While we are on the subject, I advise anyone to buy their Autel from AES wave or another vendor who can provide support. Amazon and others are just a dumping ground and have…

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Darren Owner/Technician
Arkansas
Darren
 

Sadly this is our future. I have been in discussions concerning “cradle to grave” in the industry for the last 12 or so years. I originally retired from this industry in 2004 and went to work in the sand box doing what originally got me in this business, towing and recovery. After a year of that I was offered to teach training, operation, repairs and maintenance. Which I enjoyed and did that for…

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Jonathan Technician
Arizona
Jonathan
 

Im not sure we’ll ever be “forced out”, we tend to be a creative and tenacious lot.:) I ‘am certain we will face change, grumble, piss and moan, fix stuff until it seems common place, look back and say “Yeah that was some crap wasn’t it?”. Then we will come back here and gripe about the latest hurdle…and do it all over again.:) Personally I fear the situation where vehicle electronics seem to…

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Alexander Diagnostician
New Jersey
Alexander
 

Fellow techs I have been in the industry for the past 40 years and I understand how changes in the industry keep us anxious. I strarted my road as a radio alarms and custom fabricator. And ended up doing diagnostics for repair shops. My background has help me navigate in my field Point is we always find a way to reinvent and outperform those who try to deprive our bussines of the proper means to…

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David Mobile Technician
California
David
 

This thread should be titled "The Empire Strikes Back” :-)

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Glenn Owner/Technician
Texas
Glenn
 

Hi David, That would mean that Ford bringing back the Aerostar. aka. as the Death Star in shops, I worked at. LOL

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Randall Technician
Pennsylvania
Randall
 

Perhaps the title is actually… “PLANNED OBSOLESCENCE“ Like it or not the car companies want these things in the crusher after their “seven year product support” is over. Software access will do just that. Randy

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