System Fault

Michael Technician Indiana Posted   Latest   Edited  
Updated
Electrical
2012 Ford Escape Limited 3.0L (G 99G) 6-spd (6F35)

Just wondering if there are any Ford Techs out there that could shed some light on this. A customer of mine sent me a photo of the information center on her escape. It just says system Fault. No warning lights on the dash, no symptoms just scares her. She will be coming later today for me to scan. Can anyone elaborate on this warning system. Service info that I have found is lacking. Thanks in advance. 

0
Tony Owner/Technician
Missouri
Tony
 

This is the kind of thing that an owners manual is often perfect for. It won't help you diagnose the fault but will explain the scope of the warning. This appears to be on the entertainment screen. It is probably alerting you to a text message (or sometimes a warning light but you say there are none). Maybe she didn't look through the message center warnings (small LCD built into the IP)? You…

+2
Ð Awarded
Helpful
Glenn Owner/Technician
Texas
Glenn
 

Hi Michael, This warning the driver it is about to go into derate/ limited operation mode. You will need to run all system codes to determine why the message is triggered.

0
Ð Awarded
Michael Technician
Indiana
Michael Update
 

Thanks for a;; your replies. Ran a full system scan. Found a Code in the ACM(audio Control Module) B121C:01-0A Hard drive. Haven't done any research yet, but the screen seems to be locked-up with that fault message. I assume it's some hard drive crc error. She Just bought it. I asked her if she uses the bluetooth and so forth and she laughed at me. It seems that it is of little concern to her. I…

0
Update Ð Awarded
Glenn Owner/Technician
Texas
Glenn
 

Hi Michael, Some how I was thinking vehicle information center and not the infotainment system. I think all manufacturers are suffering issues with these over blown juke box systems. Luckily these will not shut a vehicle down (yet).

0
Ð Awarded
Jamey Owner/Technician
California
Jamey
 

Yep, someday you will not be able to operate a vehicle unless the infotainment center is tuned to the appropriate government mandated propaganda media center!

+3
Ð Awarded
Agree
Funny
Timothy Owner/Technician
Wisconsin
Timothy
 

Which one? The Chinese, Russian, MSNBC or Fox one?

+1
Ð Awarded
Timothy Owner/Technician
Wisconsin
Timothy
 

Needs a new ACM. Not an uncommon failure on these. Have seen it for years. The ACM does have to be programmed. I've used salvage units, and they've worked fine, but a reman is better from FoMoCo.

+1
Ð Awarded
Agree
Helpful
Thanks