Creative Diagnostics

Chris Diagnostician New York Posted   Latest   Edited  
Case Study
Opus IVS
Trained By Techs
Driveability
2015 Volkswagen Tiguan R-Line 2.0L (CCTA) 6-spd (09M) — WVGAV7AX9FW592204
No Crank / No Start

The vehicle in question is a 2015 Tiguan. It came in with a no crank condition. The customer assumed this was an immobilizer issue and called a locksmith with ODIS to come and re-learn the keys. 

This didn't change anything.

The customer called in with a tech support request. They informed me that the locksmith "learned the keys" and it doesn't start. I asked them if the locksmith matched the keys to the immobilizer and he wasn't sure. I advised them to get the locksmith back there and, if he was ok with it, I would log in and see if the process needed to be completed. If you have ever used ODIS before, one thing it is not, is simple to use...

The locksmith agreed to come back and let me log into his laptop so I could poke around in ODIS. As I suspected, the immobilizer was half learned. I helped the locksmith to finalize the process. After completion, there were no codes left for the immobilizer. Unfortunately the vehicle still did not crank.

Seeing how ODIS was still hooked up, I asked the locksmith if I could peek around and see what I could see. I went into the KESSEY to read some data. I went into the key positions, and saw no terminal 50 (start circuit) activation. There were also no codes in any modules for missing terminal 50. 

This told me that the vehicle doesn't know the key is being pressed all the way (this is a push key car). 

The Ignition switch on this vehicle tells the steering column lock module to allow the vehicle to start. Let's take a look at the diagram for the starting circuit.

You can see that the ignition switch has 2 inputs the steering lock module. The steering lock module communicates to the rest of the vehicle over medium speed CAN bus. As there were no communication issues with the rest of the vehicle, and the lock module doesn't see terminal 50, the problem had to be the ignition switch or lock module.

If you read data, this vehicle doesn't read the ignition switch from the Steering Lock Module. Soooooo do I guess.............?

Let's take a closer look at the diagram.

I see 4 wires coming out of the ignition switch. The customer happened to have a Pico...

I had him connect a channel to each wire on the switch, it was hooked up as follows...

I'll log into his laptop, and we will see whats going on.

OK! We have stuff going on here. I zoom in a little bit...

According to the diagram, the red trace is the control for the LED in the switch. You can also see that the LED is commanded in 1/2 sec after pressing the key in.

Does this help with diagnosis? No, Let's get rid of it...

OK. Now we have the blue channel. according to the diagram, this is the ground. To my untrained eye, it looks perfectly steady. Let's get rid of that to clean this up a little more...

Now we are left with the yellow and green channels. These go right to the steering lock module. you can see they go right to ground for as long as he holds the switch to start. This lines up to how the diagram shows the switch working. 

I have seen enough. I recommended a Steering Column Lock Module, which on this vehicle is the steering column. With the column replaced and the locksmith called back in to code and unlock it, the vehicle started right up. 

This isn't one of those pat yourself on your back type of posts. I just figured I would share some creative diagnostics with you. 

Thanks for reading.

Here is the raw file 

*Diagrams courtesy of Alldata

*Memes courtesy of Google

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G Educator
New York
G Default
 

Chris nice good...we have come accross a few if those. There is a place in Illinois that can take a used module and match it to the ignition switch without replacing the complete column.

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Chris Diagnostician
New York
Chris Default
 

Thanks G. What’s the name of the place?

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G Educator
New York
G Default
 

Chris I am out of the office working in CT so I don't have the name. I will get it to you tomorrow. Have a good one.

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G Educator
New York
G Default
 

Chris I found it...great service and a product that works and saves time and money Contact: Phone: … Email: … Shipping Address: Speedometer Solutions 310 Busse Hwy, #230 Park Ridge, IL, 60068US

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Chris Diagnostician
New York
Chris Default
 

Thanks!! I’ll add it to my address book.

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G Educator
New York
G Default
 

Great...its a good resource

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James Diagnostician
Georgia
James Default
 

I tho enjoyed this one

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Mario Diagnostician
Florida
Mario Default
 

Pretty impressive the way you nailed this one. Screen mirroring is pretty effective, and even more when the tech has a PC based scope. Thanks for sharing this one Chris!

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Hans Diagnostician
Utah
Hans Default
 

Nice work Chris. I love a good VW case study!

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Robert Owner
Texas
Robert Default
 

Really good read and to the point. Thanks for sharing.

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Bruno Diagnostician
Massachusetts
Bruno Default
 

This was a clean kill. Thank you for sharing it. I'm keeping this one in my private reference notes. It will be pure gold when this circumstance comes up. Also thank you "G" for sharing the Speedometer Solutions hook-up.

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G Educator
New York
G Default
 

Bruno good to see you on the network....your going to love Speedometer Solutions...we have used them a few times with used modules and they worked without a problem.

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Aaron Owner/Technician
Maine
Aaron Default
 

Great Post Chris! Thanks for sharing

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Jim Mobile Technician
Pennsylvania
Jim Default
 

GREAT "Sherlock Holmes" Diagnostic work, My Friend.

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Adrean Diagnostician
California
Adrean Default
 

Always great reading a post like this and getting to understand the way you use your approach and thinking .

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Angel Technician
Massachusetts
Angel Default
 

Thanks for sharing Your diagnostic approach with us Chris. Great write Up.

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Chris Diagnostician
New York
Chris Default
 

So, apparently I spoke too soon. This vehicle is still acting up. Being in tech support, you don't always get the full story. Turns out, this vehicle was pulled from the dealer for this exact reason. The entire vehicle is coded "correctly" with ODIS, but still no go. I will get back to it Monday morning. I will not let this beat me. I will update as I figure this out. Sorry and thanks!

+5
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Daniel Owner/Technician
Australia
Daniel Default
 

Hey Chris, Thanks for sharing this, did you fix it in the end? Dan

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