Invoicing and credit card processing

Michael Educator Chillicothe, Ohio Posted   Latest  

I was wondering what everyone was using for invoicing and credit card processing? 

I'm currently using invoice 2 go and the credit card processing is handled by Stripe, had an incident where a customer purchased a set of cat injectors from use online transaction was approved and funds was transferred to bank. Before shipping the injectors I received a call from the card holder saying the charge was fraudulent, I contacted stripe and they said I can refund the customer the money but I would have to still pay the card processing fee or dispute the charge and pay an additional $15 fee on top of the original processing fee. So I was wondering if anyone has had this issue before and how their card processing company handled the situation.?

Thanks

0
Allan Owner
Sterling, Virginia
Allan Default
   

Use Square. I had a chargeback and they told the dude bleep off. Even if they had given him his money back they have a guarantee they wont take it back from you. Or at least they did.

0 Default Ð Bounty Awarded
Michael Educator
Chillicothe, Ohio
Michael Default
 

That's the way I feel it should be, it's not my responsibility i'm not the credit card processing company.

0 Default Ð Bounty Awarded
Edward Owner
San Antonio, Texas
Edward Default
 

Michael I used Invoice Asap for many years never had no issue with them, IAM currently beta testing square invoice and estimating invoices to verify if it's going to be a better platform...

0 Default Ð Bounty Awarded
Michael Educator
Chillicothe, Ohio
Michael Default
 

How is square invoicing so far for you?

0 Default Ð Bounty Awarded
Edward Owner
San Antonio, Texas
Edward Default
 

Michael So far for 2020 my estimate and invoice are ok but remember they are constantly updating the features. Unfortunately there is no address mapping to the customer like an invoice ASAP square makes up by there same day instant deposit and if you opt-in for the square card there no more instant deposit as were you can use the card with no fees. Michael I can be here all day, the whole issue…

0 Default Ð Bounty Awarded
Bradley Educator
London, Ohio
Bradley Default
 

I worked with a non profit at my kids school from 11-18 and we set up square for the concession stand and if the parents wanted to use their credit card for their kiddo's fees/expenses. Worked very well and we had alot of parents pay that had been late/no pays previously.

0 Default Ð Bounty Awarded
Michael Educator
Chillicothe, Ohio
Michael Default
 

Sounds like everyone is using Square. I appreciate the feedback

0 Default Ð Bounty Awarded
James Technician
Newport, Kentucky
James Default
   

Should they be taking up fraud with you, maybe they need to contact their credit card I dont think this is ur responsibility, what if they called thinking the injector's were alrdy shipped???? Sry I dont have any helpful info, and I'm not saying dont take care of the guy but you shouldn't have to pay for it

0 Default Ð Bounty Awarded
Michael Educator
Chillicothe, Ohio
Michael Default
 

I agree 100% with you and after talking with my credit processing company just wanted to check and make sure I was thinking correctly as in they should handle it and if it is in fact a fraudulent charge they should refund both parties their money not one or the other.

0 Default Ð Bounty Awarded
Gary Owner/Technician
Peck, Michigan
Gary Default
 

I'm pretty small (one-man) and I use Excel for bookkeeping, along with a really old version of Quickbooks. Word for invoicing (I've got it somewhat automated with Excel). Pretty much the only thing I do that is repetitive is oil changes, so I've got that already canned on the invoice. I try to add a little functionality starting out every new year. I use Square for CC processing. Not the best…

0 Default Ð Bounty Awarded
Nathan Owner/Technician
Hillsboro, Ohio
Nathan Default
 

I use open edge with my shop key program idk if it's as cheap as it could but so far no problems with them and the card reader was free ingenico. The only problem I had was switching to a new bank account took 28days to get it switched. Main reason I have open edge is that it is integrated with shopkey

0 Default Ð Bounty Awarded
Jeff Owner/Technician
Salmon, Idaho
Jeff Default
 

As a NAPA Autocare I process through NAPA/Bank of america. I would recomend this to anyone who has this available, total of all fee's and charges are rarely over 1.5%, and never over 1.6%. what I save in fee's covers several times over what the Autocare Fee's are.

0 Default Ð Bounty Awarded
Phillip Diagnostician
Anchorage, Alaska
Phillip Default
 

I personally use invoice ninja and paypal. But what I do isn't quite the same as a shop.

0 Default Ð Bounty Awarded
Mark Owner/Technician
Monterey, California
Mark Default
   

I have been using 360 payment for 5 years and I am super happy with them. 2 charge backs in 5 years. 1 was fraud over the phone, so I no longer accept phone payments (like mom and dad paying for local college students repairs), the other the rich guy "forgot " he gave his card to his employee to service his car. Took 2 hours to track him down, no apology just, oh I forgot......360 payments about…

0 Default Ð Bounty Awarded