Invoicing and credit card processing
I was wondering what everyone was using for invoicing and credit card processing?
I'm currently using invoice 2 go and the credit card processing is handled by Stripe, had an incident where a customer purchased a set of cat injectors from use online transaction was approved and funds was transferred to bank. Before shipping the injectors I received a call from the card holder saying the charge was fraudulent, I contacted stripe and they said I can refund the customer the money but I would have to still pay the card processing fee or dispute the charge and pay an additional $15 fee on top of the original processing fee. So I was wondering if anyone has had this issue before and how their card processing company handled the situation.?
Use Square. I had a chargeback and they told the dude bleep off. Even if they had given him his money back they have a guarantee they wont take it back from you. Or at least they did.
That's the way I feel it should be, it's not my responsibility i'm not the credit card processing company.
Michael I used Invoice Asap for many years never had no issue with them, IAM currently beta testing square invoice and estimating invoices to verify if it's going to be a better platform...
Michael So far for 2020 my estimate and invoice are ok but remember they are constantly updating the features. Unfortunately there is no address mapping to the customer like an invoice ASAP square makes up by there same day instant deposit and if you opt-in for the square card there no more instant deposit as were you can use the card with no fees. Michael I can be here all day, the whole issue…
I worked with a non profit at my kids school from 11-18 and we set up square for the concession stand and if the parents wanted to use their credit card for their kiddo's fees/expenses. Worked very well and we had alot of parents pay that had been late/no pays previously.
Sounds like everyone is using Square. I appreciate the feedback
Should they be taking up fraud with you, maybe they need to contact their credit card I dont think this is ur responsibility, what if they called thinking the injector's were alrdy shipped???? Sry I dont have any helpful info, and I'm not saying dont take care of the guy but you shouldn't have to pay for it
I agree 100% with you and after talking with my credit processing company just wanted to check and make sure I was thinking correctly as in they should handle it and if it is in fact a fraudulent charge they should refund both parties their money not one or the other.
I'm pretty small (one-man) and I use Excel for bookkeeping, along with a really old version of Quickbooks. Word for invoicing (I've got it somewhat automated with Excel). Pretty much the only thing I do that is repetitive is oil changes, so I've got that already canned on the invoice. I try to add a little functionality starting out every new year. I use Square for CC processing. Not the best…
I use open edge with my shop key program idk if it's as cheap as it could but so far no problems with them and the card reader was free ingenico. The only problem I had was switching to a new bank account took 28days to get it switched. Main reason I have open edge is that it is integrated with shopkey
As a NAPA Autocare I process through NAPA/Bank of america. I would recomend this to anyone who has this available, total of all fee's and charges are rarely over 1.5%, and never over 1.6%. what I save in fee's covers several times over what the Autocare Fee's are.
I personally use invoice ninja and paypal. But what I do isn't quite the same as a shop.
I have been using 360 payment for 5 years and I am super happy with them. 2 charge backs in 5 years. 1 was fraud over the phone, so I no longer accept phone payments (like mom and dad paying for local college students repairs), the other the rich guy "forgot " he gave his card to his employee to service his car. Took 2 hours to track him down, no apology just, oh I forgot......360 payments about…