Courtesy inspections

Michael Owner/Technician Quakertown, Pennsylvania Posted   Latest   Edited  

What does your courtesy inspection process consist of? Check sheet of some sort?

If that vehicle has not been to your shop in the last __ days do you do another courtesy inspection?

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Daniel Owner/Technician
Ingleside, Texas
Daniel Default
 

...In the famous words of Mr. Jon Riggle....it DEPENDS®... ...Dan H. ...South Texas...

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Edwin Technician
Ogden, Utah
Edwin Default
 

Ditto

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Julio Owner/Technician
Laurel, Maryland
Julio Default
 

Couldn’t have it said better

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Edwin Technician
Ogden, Utah
Edwin Default
 

Hey Dan, I hope to meet you face to face before I die!

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Mitch Educator
Simi Valley, California
Mitch Default
 

We established a series of more than fifteen (15) specific paper inspections going back to the mid-80's. They encompassed just about every kind of diagnostic inspection you might want to do: cooling system, electrical system, etc. We found it was the only way to ensure the kind of consistency we knew was critical to a successful, process-driven result. We switched to digital inspections very…

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Sure does Mitch thank you. I sat in one of your classes at Shop Hackers in 2018.

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Mitch Educator
Simi Valley, California
Mitch Default
 

My pleasure... See the response below. One of the most critical things to remember is to be sure and let the client know you'll be inspecting the vehicle - as below: with their permission, of course. The worst thing you can do is perform an inspection on a vehicle that's about to have the wheels fall off when the customer really doesn't want to know!

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LaMont Owner/Technician
Smithville, Ohio
LaMont Default
 

Overcoming the public perception that auto repair shops are out to take advantage of the customer and sell them something they don’t need is why it is of utmost importance that we get prior approval before doing a courtesy inspection. Hi Mitch, hope you are doing well.

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
   

Would you mind sharing how you structure your diag fees in terms of what you're charging the customer?

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Mitch Educator
Simi Valley, California
Mitch Default
 

I'll try to get this out before some friends show up here at the house ;-{)} Diagnostic time is the most costly time you can track. It takes your most skilled technician (Too often, you!). Has the highest probability for a 'come-back' or 'never-out' and is all too often given away. To do it right, you should really think about developing a process. "This what we're going to do to get started…

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Gail Technician
Garner, North Carolina
Gail Default
 

Just the fact this discussion needs to be had is why I have such a bad attitude. If your plumber comes out he charges portal-to-portal. WTF would ANY business give their time away? Prep the customer that they must PAY for diagnosis & repair. If they refuse...you don't need them as a customer.

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Who said anyone in here was giving their time away, Gail?

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Gail Technician
Garner, North Carolina
Gail Default
 

I'm actually confused why I posted this here too...old timers disease.

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

I hear your struggles though Gail. Have a good week man!

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LaMont Owner/Technician
Smithville, Ohio
LaMont Default
   

Our conventional oil changes are set up for 90 day/ 5,000 mile intervals. Synthetic oil changes are on 7,000 mile intervals. The majority of our repair customers also have us do their maintenance. We do a courtesy inspection at every oil change. If the car comes back for some reason before the next service is due we don’t do a courtesy check. For customers who don’t have us do their maintenance…

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Ryan Mechanic
Whitby, Ontario
Ryan Default
 

Every car that comes into the shop gets a check. This is for customer courtesy and retention. Our customers appreciate the honesty and attention to detail. Making sure there vehicle is safe to drive. The only thing we don't touch is the brakes and remove tires without consent from the customer

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Bill Owner/Technician
Jackson, Michigan
Bill Default
 

Every vehicle that gets hoisted in my shop gets a courtesy inspection. We don't advertise were doing it or ask if we can... Can not ever remember a customer that was upset about it. We check all exterior lights, engine and cabin filters, belt condition, wiper blades, notate any oil leaks, notate tire condition, inspect brake pad thickness using a digital inspection camera and recommend…

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

Bill thanks for your insight. Mind sharing what inspection camera you're using to look at pads with the wheel still on?

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Bill Owner/Technician
Jackson, Michigan
Bill Default
 

Snap on with dual imager camera wand - you can use the side view camera and sneak between the wheel and caliper.

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David Owner/Technician
Ambler, Pennsylvania
David Default
 

We don't do them​.​If the customer wants a check over we charge for it.95% of my oil changes go out with just an oil change​.​In PA we have state inspections​.​If we see something while on the lift we let the customer know.

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Anthony Technical Support Specialist
Kirkwood, Pennsylvania
Anthony Default
 

Hi Dave: You raise a good point. I know that a few of the respondees don't have mandatory safety inspection in their state. I'd be curious as to how many do courtesy inspection in states which have a mandatory safety inspection. I think that changes a lot of things; i.e. value - both real and perceived. Guido

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Michael Owner/Technician
Quakertown, Pennsylvania
Michael Default
 

I'm not far from you David. We do a CI on any car that we have never seen. Hope you guys are doing well!

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David Owner/Technician
Ambler, Pennsylvania
David Default
 

Yes,Very well​.​After 37 yes I have the business pretty much where I want it​.​If I ever get slow I will implement the safety checks and maintenance more so​.​But for now we are in the under sell business.

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Steve Mechanic
Philadelphia, Pennsylvania
Steve Default
 

Every car gets one.

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