NASTF meeting coming up to push back on MB

Paul Technical Support Specialist Colorado Posted   Latest   Edited  
Discussion
Industry
Programming
User Name And Password Lock Outs

Hello all!

I got a call from one of the NASTF board members yesterday. He was looking for input for a meeting that is coming up in two weeks. Specifically he is looking for any Mercedes-Benz subscription users, J-2534 or full tablet subscribers that are not so happy with the way Mercedes is treating them. He would love to gather up as many relevant cases as possible.

Quite awhile back there was a DN user that was upset with Daimler and wanted to gather up a group to put our complaints together, to build a forum of dissatisfied subscribers. I would love to hear back from him. This is our best chance to push back.

I am talking about failures to log in with real user names and passwords. Denials of service with no justifications from mother Mercedes. We have had no troubles yet, but we sure freaked out this morning when our logins did not work. They easily reset and we are back working, but we have heard some horror stories. Several users have been shut in the last month or so, Mercedes has detected grey market or “clones” on several shops networks that was also hooked to their authentic system! Others have supposedly been instructed by Mercedes to reload the Windows OS and do other remediation's that took hours and often left them without full functions, some have just been disconnected for weeks at a time!

So, please fire up your engines and be part of the community in this rare chance to push back and be heard!

Send your stories up on this forum if that is allowed, or PM them to me and I will forward for the NAFTS meeting.

Thanks all! Have a nice weekend.

+1
Helpful
Interesting
Tom Engineer
California
Tom
 

Hi Paul, Have you subscribed to the #nastf user group?

0
Ð Awarded
Paul Technical Support Specialist
Colorado
Paul
 

Hello Tom! Thanks for a great forum! I clicked on the link, thanks, it says I am subscribed! Should I have put this up there?

0
Ð Awarded
Tom Engineer
California
Tom
   

If you're specifically targeting only NASTF members, yeah it might be a good idea to post there. If you're trying to gather info from everyone, even non-NASTF members, then here is fine. You could edit your original message to add the NASTF user group to it, but keep in mind since the group is closed, other DN members will need to subscribe to that group first to read the other replies and…

+2
Ð Awarded
Helpful
Jamie Owner/Technician
Ontario
Jamie
 

I would be pleased to make known my dissatisfaction with MB in removing the J2534 option from Canada. They shut us down a year ago with virtually no notice. Our only option is the OE Tool at $22k plus $9800 per year for a subscription. Nendless to say, many of us no longer do any work on MB vehicles

+1
Ð Awarded
Thanks
Anthony Owner/Technician
New York
Anthony
 

Matco has a new tool that may make a huge difference up yonder if that's the case. Remote programming via the ProAssist device. Just thought it may be a good option.

0
Ð Awarded
Agree
Jamie Owner/Technician
Ontario
Jamie
 

That would be an option except that my service is mobile.

0
Ð Awarded
Paul Technical Support Specialist
Colorado
Paul
   

DETROIT, May 17, 2021 /PRNewswire/ -- Matco Tools has announced a partnership with Opus IVS, formerly known as Drew Technologies, to launch the ProAssist remote diagnostic system through the Matco Tools distribution network. ProAssist delivers IVS 360 live vehicle diagnostic support, Remote Assisted Programming (RAP) and a CarDAQ J2534 pass-thru interface, all in the same device. So, Matco is…

0
Ð Awarded
Anthony Owner/Technician
New York
Anthony
 

Indeed it is available in Canada.

0
Ð Awarded
Jamie Owner/Technician
Ontario
Jamie
 

Opus is available in Canada, however, it requires a hard wired connection. For us mobile guys J2534 isn't an option

0
Ð Awarded
Donny Manager
Colorado
Donny
   

Paul and all, A little clarification. NASTF has 3 Team Service Technology calls a year and 2 in person general meetings (Naturally they have been virtual lately) We are holding a Team ST meeting Next Wednesday. These calls are attended by automaker members and technician members (although not as many as should attend) These meetings are intended for the purpose of discussing issues such as…

+3
Ð Awarded
Helpful
Thanks