Continued frustration with Tesla

Ben Manager California Posted   Latest  
Updated
NASTF
Industry
2020 Tesla Model S Performance 1-spd
service.tesla.com

What repair are you unable to perform?

This is another request trying to figure out how to get access to Tesla service information for general knowledge.

What information are you having trouble obtaining?

I'm trying to understand what information Tesla is providing the aftermarket. I watched the NASTF video explaining access was now possible. I set up an account with Tesla, including a login and password. I set up a payment method and subscribed for an hour of information (which, by the way, is WAY high compared to any other OE, but that's a different issue). My payment was accepted, I have an e-mail acknowledging that, but there's no way to log in. The only available login is the service toolbox and it doesn't recognize my login/password.

What steps have you taken to obtain the information you need?

I also have an e-mail into Tesla's support but thought NASTF should know - this process is far from smooth or (it appears) complete.

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Scott Manager
California
Scott Update
 

Hi Ben, Did you hear back from Tesla Support? I personally have purchased multiple short-term subs to Tesla's SI and never experienced what you described. This was before and after they changed up servers which was the focus of this discussion a month or so ago. I just activated another subscription and captured a few screenshots that might prove to be helpful. After logging in with your…

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Donny Manager
Colorado
Donny Update
 

I have spoken with our contact at Tesla yesterday at length to go over some open items. He is contacting the right people and we will pull together a meeting to discuss licensing of service information.

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Ben Manager
California
Ben
 

Donny, any update on this?

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Donny Manager
Colorado
Donny
 

I asked for a meeting and was told that he would round up the right folks and get back to me. I will ask Holly to reach out to them again. She has been our point person with Tesla and is back from maternity leave.

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