Shop4d and or other shop management programs
We are about to pull the trigger on shop4d, just wondering if anyone else is using them. We have been researching other management systems but this one stands out and seems to go to great lengths to really shore up any pitfalls the technicians or advisors are having. We currently have Mitchell and are not impressed. We used to have RO Writer and it was ok. What management systems are you all using? We are a smaller shop with 2 techs, a maintenance tech, and one service advisor and we are looking to grow to 3-4 techs and add another advisor. So ease of part sourcing (being able to shop and compare parts directly from the management system) , employee communication (Instant messaging from tablets or cell phones and laptops on the management system) and going paperless is our goal.
Protractor. Switched over to it in September and have not looked back. Great support & training. Very powerful tool for your shop.
Shop-Ware. we switched from Mitchell and it was the best decision we have made. All management software systems all have different pros and cons, it really depends on where you want your business to be and what features are important to you.
Can you search/source parts from your suppliers on shop-ware? Or does it link you to their webpage to order parts like mitchell does?
Yes, you can search for and source parts directly from within Shop-Ware. And, Shop-Ware is a corporate sponsor of this group. Worth taking a look.
We've been using Shop-Ware for over a year and a half and love it. Our customers love it too. They love our ability to attach photos, video and .PDFs as well as being able to authorize recommendations via their cell phone or email.
I would caution switching to Shop4D. We currently use Shop-Ware but shop owners decided to try Shop4D and signed up for it. In the end the owners decided not to switch over to Shop4D because it was not what they made it out to be in all the webinars. They promise more than they can deliver. My feeling is that if it was so great they wouldn't lock you in for 6 months without ever being able to…
Yes this is a major turn off because we would like to test drive a program before we go into a contract that we may regret.
Not to steal the post but I am curious why you got away from RO writer. We have had it for a few years. Was just curious why you got away from it. Chris
The parts catalog was a monthly disc that had to be downloaded, it wasn't directly linked with our suppliers. It was hard to navigate and just felt "old".
O that is interesting ours downloads online I wonder what was different between the too.
Winworks Pro-You are purchasing the system, not paying monthly. You can do most if not all of what you mentioned. I also have Mitchell and it's crap in comparison. As far as Shop4d, Protractor or shop-ware goes, see if any or all have a 90 day free trial.
I agree with Winworks pro. The only money that you get charged if you pay upfront for the software is tech support. Its based as how many calls you bother them per year. I think max charge for tech support is like $600 per year.