Suggestions for post or case study updates

Bob Owner/Technician East Longmeadow, Massachusetts Posted   Latest  

When posting multiple updates to an original post over the course of a few days, the update posts can start to get lost in the feed when there is a lot of activity.

I would like to see UPDATES to a particular post singled out in some way. How about we have a checkbox for an update. When the update box is checked the post is appended to the original inline and highlighted somehow to make it stand out. Maybe some nice bright colors?

Also, if there are several updates the system could number them in order to keep it all organized.

+6
Chuck Mechanic
Sylvania, Georgia
Chuck
 

I agree, I updated my post from roughly 10 days ago and not sure I did it correctly.

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Tom Engineer
Claremont, California
Tom
 

Yeah we are going to do more highlighting of updates from the author, as well as other replies in the discussion that are receiving a lot of upvotes. We’ll likely also auto-collapse — but not remove —replies getting a lot of downvotes. And we will want to give the author the ability to flag their reply with metadata as you suggested, either flagging it as an update or a resolution, if the

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Marlin Technician
Estacada, Oregon
Marlin
 

The problem with modifying an existing message is that the modification is very easy to overlook even if it is highlighted. There should be a flag or tag or pulsing text to draw attention to the modification when it first appears on the subscribers screen.

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Tom Engineer
Claremont, California
Tom
 

Thanks for the feedback, Marlin (and Bob). We are storing a history of all message revisions, and we definitely should utilize that to make it possible for members to see what has changed. I am not sure if we will want to do highlight changes in the primary view on an automatic basis, as many times people edit messages to correct a series of typos, for example, which there would be no benefit to

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Bob Owner/Technician
East Longmeadow, Massachusetts
Bob
 

What do you think of my idea to have a message "type" selection for "updates" that would automatically tag it and add some appropriate formatting so it's obvious to anyone that that particular post is a followup to an existing post? Or something like that. The type of thing I'm suggesting lends itself more to an ongoing diagnosis that may span a few days or more. Like the Cam Sensor post I just

+1 Ð Bounty Awarded
Tom Engineer
Claremont, California
Tom
 

Yep, sorry I wasn't clearer earlier, I do think it's a good idea. Most likely we would just need to ask whether the reply resolves the question, as if the author is replying to their own message and not resolving their own question, we can assume it's an update (and highlight it within the discussion). The author should also be able to flag any response to their discussion as a resolution, so

+1 Ð Bounty Awarded
Bob Owner/Technician
East Longmeadow, Massachusetts
Bob
 

Sounds good Tom, I look forward to seeing what you come up with.

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Marlin Technician
Estacada, Oregon
Marlin
 

I understand your concern there. Maybe a solutions would be forcing the poster to select whether or not the update (or correction) that he is entering will be tagged as such. If it is just an optional box to check, many will overlook it. You might also be able to make it depend on whether or not the original message has been viewed by anyone other than the poster. If it has not been viewed, no

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Tom Engineer
Claremont, California
Tom
 

These are good ideas as well, thanks Marlin.

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Eric Owner/Technician
Edgerton, Wisconsin
Eric
 

Tom, maybe have the update to the original post, whether it is adding information or giving the fix, not collapse like the other posts do once they are loaded (I would say read but the collapse is really due to the page loading) on the web page by the viewer. That way when you return to a post the repair process and information provided by the original poster would kind of jump out at you so

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Tom Engineer
Claremont, California
Tom
 

Yep, the plan is to highlight certain replies — such as author replies to their original message, and replies being upvoted a lot — when you are first reading a discussion. When you come back to a discussion, those same replies would not be collapsed by default. We're currently in the middle of developing a major feature and then I'll try to integrate these ideas into a release after the one

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Samuel Technician
Somers Point, New Jersey
Samuel
 

Excellent post Bob!!!! Anxious to see what the future holds in regards to your input!!!

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