Xentry log in broken/blocked
What repair are you unable to perform?
SCN coding of new transmission VGS
What information are you having trouble obtaining?
Download showed normal progress, at next step scanner displays “fault in data ”
What steps have you taken to obtain the information you need?
emailed … sent logs as requested to … .
(Optional) Any other comments or concerns?
Xentry is now blocked, and all links I was sent respond with“403 forbidden” I have been locked out since the tool failed on the programming session on 8-31-21. Support has closed my case with NO resolution to issues.
Mike, MB USA says this is resolved. Can you confirm please.
Yes after 4 days the account was able to log in again. There was no communication for 3 of those days, so from Monday when the issue was noted, it took until Friday for MB to allow me access. There was not a problem at the uses end, it was completely caused and eventually solved at their end. I would fire any vendor who provided such performance if there was any other available