SDRM 2.0 Migration

John from Medford Mobile Technician Posted   Latest   Edited  

Anyone else having issues completing the migration. I have watched the video numerous times. I have setup my account and Authy app. I uploaded my documents in step 2 of 4 and that is where it stalls. It says Pending Approval for all my uploads. I have an existing account. I emailed the … explaining the issue last night and have had no response as of yet. I waited on hold for the support number only to be transferred to a voicemail when I was caller #1. I have posted my issue on the chat within the NASTF webpage and received no correspondence. Any help would be great.

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Nick from Culver City

 

Manager
 

I had the same issue. I never got past step 2.

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David from Ambler

 

Owner/Technician
 

I was having trouble doing it in IE then I did it chrome and it all went thru​.​This is after completing and passing the car quest 2.0 required test.

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Matthew from Lawrence

 

Technician
 

I used chrome as well with no issue. I did the test after uploading the documents

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Oscar from Lorton

 

Diagnostician
 

Yes, I had the same issue. it won’t let you go forward unless you upload all the requiered documents. In my case the LSID is not required in my state, so I had to upload a paper written “not required” in order to move forward. After uploading all the required docs. I was able to move fordward.

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John from Medford

 

Owner
 

To all that are having issues. You have to put value in all the documents. In my case like Oscar I do not require a business license or a locksmith license in my state. I took a picture of a printed piece of paper that said No License Needed and uploaded it and went through to step 3 and then finished my application. Special thanks to Sean Miller who had the same issue.

I still have not received any correspondence from NASTF either from an email, callback, or chat. To be fair I am sure that this will have growing pains. I hope this will help the next person from the aggravation this caused me for my Friday.

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Bob from East Longmeadow

 

Owner/Technician
 

Well I guess great minds think alike because I did the exact same thing you and Oscar did. They should have a check box or something for those states that don't require a license. Took me a few minutes to figure out how to get past that point but it's good to know I wasn't the only one.

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Matthew from Lawrence

 

Technician
 

I had gone through the migration and car quest test I thought with no problem. I just logged back in to double check and now see a field to upload a background check. I don't remember seeing this when I went through it the first time. I remember NASTF performing a background check when I first applied for my LSID and I received a large document in the mail. I'll probably just dig that out and take a picture of that. What did you guys put in that field?

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Bob from East Longmeadow

   

Owner/Technician
   

Did you start the process by clicking the link that said you already had an LSID? If not then it is going to put you through the entire process like it's your first time.

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Matthew from Lawrence

 

Technician
 

I did. Are you not seeing the background check field?

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Bob from East Longmeadow

 

Owner/Technician
 

I don't remember exactly what I saw but i didn't have to do any background check. I do remember filling out some basic info like the name and phone of my personal references. 

Are you a Primary account or sub account? I think subs have to do the background check.

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Matthew from Lawrence

 

Technician
 

I'm a primary. I think when everyone initially applied for their LSID had a background check, primary and subs.

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Bob from East Longmeadow

 

Owner/Technician
 

If your a current LSID holder and a Primary account you shouldn't need to do a background check to migrate the account. But, this seems to be a work in progress so your mileage may vary. 

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Donny from Wheat Ridge

 

Owner/Technician
 

You do not. This was a special routine to migrate accounts. It has a place for the background check for new or renewing members. You do not need to do anything. When we complete the process Sunday night all of that will disappear and your documents will be approved. 

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Donny from Wheat Ridge

   

Owner/Technician
   

John and all, 

What you have read below is pretty much our latest knowledge base​.​ IE is not supported. Not secure enough. You do have to upload your documents. In the short run if it asks for a locksmith license and you are a repairer upload a blank or other document. We have an update that will push after the migration version that will have the locksmith matrix built in. Depending on when you did this the stop screen you are seeing has changed to send you over to the CTI training piece. We have a routine we are running Sunday night when we flip over that will approve all of the uploaded documents. I couldn't really post that little factoid to the general community because it would give the bad guys a way to skip doing their credentials (at least until the system starts auditing them). I figure I am safe with this audience. 

Just be sure that you have this piece done up to and including loading your documents. 

Take the CTI training.

Monday morning CTI will do a push to us of all completed training from the weekend. All of those accounts will be switched on. 

If you need to use support use support@sdrm.nastfsecurityregistry​.​org The old email is forwarding but this is the real link now. If you call here is our info: 

NASTF Support Center Phone: … Business Hours: 9:00 AM - 6:00 PM EST M-F

I will be with them next week answering calls and emails. If you call please just call once and leave us a message with your LSID, issue and call back number if it is different from the number you called. We should have new menus sometime on Monday. There are 5 of us but it is unlikely you will get a live person when you initially call. We are calling everyone back or emailing but we are running about 2 hours behind from answering questions like "what do you mean by a smart phone?"

Thanks for your patience and support!

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John from Medford

   

Owner
   

Donny,

Just to be clear. I took all the required steps and called for assistance and received no correspondence from the three avenues NASTF has provided. This little wrinkle or factoid caused me a lot of aggravation and frustration. I will put it behind me though. I know this undertaking was massive. I appreciate the efforts.

With that being said what is this CTI Training? After completing registration I received the screen saying the new application will be rolled out in full Monday November 4th, 2018. Am I done? Is my account active?

What happens Monday when I have a Ford to do that I need my LSID to do a Parameter Reset? Is everything up and running?

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Chris from Martinsville

 

Owner/Technician
 

You have to go into cti link is in the email they sent use you lsid info to log in and watch a 30 minute video and answer like 15 questions during video

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John from Medford

 

Owner
 

Chris,

Thank you. I was able to find it in one of the emails. 

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Bob from East Longmeadow

 

Owner/Technician
 

Donny, 

I successfully completed the process but I saw nothing about any CTI training? I am able to log into and navigate the new site with no problem. Is the lack of the CTI training going to cause me any problems?

By the way, if you look at this screen capture it says the site is not secure, is that some kind of glitch? I'm using chrome to log in.

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Donny from Wheat Ridge

 

Owner/Technician
 

It is definitely secure. https in the domain. I will share with the developers however. I posted a link to the CTI training. Currently that database of users over there is different than what SDRM has. We uploaded all users that are active or who expired in the last 6 months. The SDRM registry migration process is only setup for active registry members. The order you do these in does not matter. Take the CTI first or second either way we will roll all of the completed CTI folks into the registry Monday morning. 

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Lane from Louisville

   

Mobile Technician
   

I have received all emails leading up to this, watched the instructional video, but never received a "invite" email to migrate. I tried to log in to start the process, enter my LSID and password and it says it's invalid. I am a existing/active registry member. Do I need to wait for the invite email or is something wrong on y'alls end? I am stressing it a little, as I'm pretty sure I'll be using it next week. Any insight is appreciated, thanks

Failed/invalid to log in at the CTI site as well

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Donny from Wheat Ridge

 

Owner/Technician
 

Lane email me at …. I looked into this and will sort it out with you. 

Donny

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Lane from Louisville

 

Mobile Technician
 

Thank you Donny. Email sent, got what I assume is a automated response you were at Industry Week. I know your plate is full and appreciate you looking into this.

Thanks again

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Bob from East Longmeadow

 

Owner/Technician
 

It's kind of hard to believe that people are doing module and security programming and they don't know what a smartphone is?

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Donny from Wheat Ridge

 

Owner/Technician
 

Bob

You have no idea. The logic of your statement is sound. I have guys who are very upset they have to give up their flip phones. 

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Sisco from Mendon

 

Owner/Technician
 

Worked for me on Microsoft Edge AFTER all required (*) fields were filled in. Maybe no response because it's all getting presented @ SEMA?

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Rick from The Woodlands

   

Diagnostician
   

Donny,

I think support may chat may have an issue. I have not heard back on the message I sent either. I am now getting a user is locked out message. I think they may having more issues.

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Donny from Wheat Ridge

 

Owner/Technician
 

I am seeing that. We are getting email and phone messages but not the chat messages. I put a trouble ticket in. I am going to try to go into your account and see what I can do. I will not have full access until I get to Michigan Sunday night. 

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Rick from The Woodlands

 

Diagnostician
 

Thanks. I guess SDRM 2.0 is having it's teething pains but I am sure it will be worth the effort.

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Donny from Wheat Ridge

 

Owner/Technician
 

Click this link to be taken to the CARQUEST Technical Institute NASTF Training Center. 

  • Use your LSID and password to login. This is your existing LSID password not Authy. Existing CTI LMS users, Do Not use your CTI credentials. You have to use your LSID. 
  • Follow the directions and take the course. 
  • Once you complete the course you can log out. CTI's Learning System will alert NASTF SDRM 2 that you are good to go. When we go live on Nov 5th you will be ready to roll. You can go back and retake the course if you need to later. 
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John from Medford

 

Owner
 

Donny,

Just finished the video and test.

I have a question about a situation that comes up quite often for myself.

I am contracted to a shop for lets say an Immobilizer Reset. The vehicle in question is a company owned vehicle with numerous drivers. Should I get the authorization form and drivers license photo from any of the drivers? At this point the driver and the owner will differ. What safeguards me in this situation? Should there be additional steps taken in this situation? Let me know what is the best course of action for this.

Thanks!

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Donny from Wheat Ridge

 

Owner/Technician
 

John,

I did a video on this that was more high level. This would use the auction form. To try to make is easier to differentiate, if the vehicle is owned by a company such as Fleet, rental, auction, dealer or you have an authorization to repossess, use that form. The driver should have insurance from the company in this situation that would tie him/her to the company but not necessarily to the vehicle. I am sure there are holding companies as well. If you are in doubt you can absolutely require that they let you take a picture of their ID and upload it. Hopefully that would be enough of a deterrent to keep them from stealing a vehicle. 

This is a very convoluted Use Case to show authority easily but mainly be sure that the shop who contracted you is doing their due diligence and that you get to work with the authorizing party directly. This is why, to my way of thinking, the Contracting form is not the way to go. I think you are just going to show up at the shop as the "locksmith" and do this as if you were working directly for the company that owns the vehicle. 

I hope that helps. 

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