As built data

Got a call from a body shop today to program a RCM on a Mustang that had the air bags deployed. Should have been no big deal. I get there and can't do a PMI because the old module is unresponsive. So.. had to go the As built data route. Ford's server had been unresponsive since yesterday...didn't come back up until 2:45 today. I go to look up the RCM data and there is none. The only thing I see is PCM and BCE information. I know I have only had to do "as built data" only a few times. Can someone tell me what I'm missing???