Service Advisor Training Example

Gail Technician Garner, North Carolina Posted   Latest   Edited  
Discussion
Chassis
Criss Cross

Think I'll attach this to my suicide note.

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Mark Owner/Technician
Monterey, California
Mark Default
 

And they expect you to diagnose this problem for free. I imagine the conversation goes something like this "Honey, Lets go shopping for free diagnostics and choose the repair based on the price." Wow.

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Gail Technician
Garner, North Carolina
Gail Default
 

Two bent wheels. Sold alignment. This business is domed.

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Mark Owner/Technician
Monterey, California
Mark Default
 

Do you mean doomed? The skill set used to repair autos successfully is far better rewarded in other trades, electricians, plumbers, HVAC all are better treated, paid and regarded in our society. Just sayin......

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Michael Owner/Technician
Montague, New Jersey
Michael Default
 

That really depends on where you are etc. In my area most tradesmen are in the same boat we are unless they're union members or they own the business.

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Michael Owner/Technician
Montague, New Jersey
Michael Default
 

Gail, with all due respect what are you doing working for Pep Boys or any chain for that matter? Chains are known for attracting bottom feeder customers who care about price only. they also offer training that is all about cleaving money from customers, not expertise in management and customer relations. I know that there are exceptions to the rule but from your posts it sure looks like you're…

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Agree
Gail Technician
Raleigh, North Carolina
Gail Default
 

I'm 62. Social security money is coming in July. Right now guaranteed 40 hours pay week @ $30 hour. They fired the manager that has run the place into the ground...well...according to tech that's been there for 20 years, it's been sliding down hill last 5 years. Really gone bad last 1.5 years. Much like our current government any advice is completely discounted. They know more than anyone. The…

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Geoff Diagnostician
Lahaina, Hawaii
Geoff Default
 

You gotta get off on Saturdays :-)

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Albin Diagnostician
Leavenworth, Washington
Albin Default
 

The person that owns that car is not a customer, they are a person with a broken car. The shop that would take in a car like that for what is written on the RO, is NOT a shop that any professional automotive tech should ever work at, they are a broken shop!!

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Agree
Hollis Technician
Boulder, Colorado
Hollis Default
 

Murder & Suicide note, don't be so selfish. Your problems would be solved, but the reason for your departure would be left behind for someone else to deal with. :O) (Disclaimer: DO NOT DO EITHER, for entertainment purposes only, twisted entertainment ) The wording is definitely English, but represents ineffectual Service Advisor training for sure, not to mention a few other apparent…

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Gail Technician
Garner, North Carolina
Gail Default
 

Just too be clear... I'm sarcastic as hell. Usually have a rueful grin on my face while I'm itching. And "domed" is an internet thing like pwnd. Yes...supposed to be doomed.

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Richard Technician
Stony Brook, New York
Richard Default
 

I just read your original post. Thanks for the laugh. :) I was never concerned about you killing yourself. Not even for a second. :)

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Randall Technician
Kunkletown, Pennsylvania
Randall Default
 

Gail, Keep your sense of humor, it helps us get through the nonsense. Short of government mandated licensing, training, and some sort of journeyman program, there will NEVER be consistency within the ranks of service professionals. After nearly 40 years in the trade I have decided that every day is like starting from scratch with each new customer. The business is overly commoditized. Pricing…

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David Owner/Technician
Milton, Ontario
David Default
 

Hi Randy: Even what you recommend will not help. We have it up here and face the same issues as you do still. All you can do is keep up the good fight and try to get out with your sanity. Take Care. Best Regards. Harley.

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Adam Diagnostician
Palatine, Illinois
Adam Default
 

Loss Leader: Retail marketing gimmick used to entice customers by taking in a slight loss on profit. Automotive Field: [Lost] Leader: Toss all money out a window; set it ablaze and blame the techs when the banks start calling.

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Michael Owner/Technician
Montague, New Jersey
Michael Default
 

You're right but in this particular case Carl Icahn Group owns Pep Boys. They don't have to worry about banks calling.

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Adam Diagnostician
Palatine, Illinois
Adam Default
 

True that.

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Hollis Technician
Boulder, Colorado
Hollis Default
 

Well Gail, it appears you're 'Short-Timing' counting down the days. The sarcasm is your protective mechanism so to speak, mine too. I'm finding out too late that it also makes things worse when dealing people. Good Luck !

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Stephen Educator
Bethel, Ohio
Stephen Default
 

There's one sure fire way to fix this. All techs need to refuse to work for free, PERIOD! Only them will this idea that you should donate your time to the cause come to an end. I assure you the CEO of PEP BOYS gets paid for doing far less. They always expect the guy at the bottom to pay for their stupid policies.

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Chris Technical Support Specialist
Commack, New York
Chris Default
 

Or the shop can step up. If the management (advisor) decides to take a job in without charging a customer why would the Tech suffer. This is the problem that is encountered in the auto industry including in dealer positions. The tech is paid by the shop, not by the customer. If techs were paid for what was not charged to the customer (be it a consumer, manufacturer, extended service contract…

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Michael Owner/Technician
Montague, New Jersey
Michael Default
 

Agreed, but you know as well as I do especially being in the Tri-state area that all too many times the shop tends to give it away for whatever reason-coupons for example- and then expect the technician to help out as well. Years ago, working at the dealership, I had no problem with this as on average while working 40, I produced and got paid for 55 or better on flat rate. We also had a 37.5…

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Chris Technical Support Specialist
Commack, New York
Chris Default
 

I agree with tech's eating their mistakes when it is there fault. I personally have had to remove a cab a second time for 6.4 HP fuel pump leaks and eat the second R&R. It sucks, but its fair. When a shop discounts a customer at the tech's expense, that is flat out wrong.

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Martin Inspector
Baton Rouge, Louisiana
Martin Default
 

He's paid $30 an hour guaranteed for 40 hours. Looks to me the shop has stepped up.

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Chris Technical Support Specialist
Commack, New York
Chris Default
 

Yes they have. I was speaking generally about flat rate technicians.

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