Ford Coded Pats access

Chris Technical Support Specialist Commack, New York Posted   Latest  
Unsolved
Programming
Key Programming
Pats
Lsid

I am trying to setup a clients laptop for Ford Coded Pats access (LSID). I believe I have set all the required settings in IE explorer for programming but when the Internet explorer window opens it shows an error and the page will not load for LSID login. Has anyone had luck with LSID pats today?? It could be a server or firewall issue, but it could be a ford problem as well.

Any input would be appreciated.

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Tom Owner
Jupiter, Florida
Tom Default
 

Yes. I had the same issue. Ids or Motorcraft will not inform you that you are missing steps, just throws the error code. The old LSID account has to be migrated to the new system. Then you need to start a D1 online. Last you have to have the Authy app that will generate a code that you insert into IDS when it prompts you. When you make the request with IDS, Motorcraft has to verify the security…

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Chris Technical Support Specialist
Commack, New York
Chris Default
 

I followed the setting in the Ford document listed in IDS. I am aware of the login requirements once the page loads. When internet explorer launches, it shows a server connection error with out the typical page that requires LSID or WSLX ID login

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John Owner
Medford, New York
John Default
 

Chris, I am having issues with my VCM2 communicating with PTS. It communicates with IDS just fine. The document you have is the same one they reference when you have connectivity issues with VCM2 with PTS. I did everything and still was not able to use PTS. It would not see my VCM2. I wanted to do a Live Network Test and was not able to. I called Rotunda Support and they told me they don't…

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Chris Technical Support Specialist
Commack, New York
Chris Default
 

Thanks John, it seemed like that was the issue. The Help link on the top of the page was disabled for the retail login a few months back. I have seen that 'bullseye unavailable' error before with that link.

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John Owner
Medford, New York
John Default
 

Chris, That is nice that it was disabled. Like I always say "It is not a level playing field for us in the aftermarket". Looks like I will be filing a SIR with NASTF about this. Lets hope they get both of our issues resolved in a timely matter.

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Chris Technical Support Specialist
Commack, New York
Chris Default
 

Ford is aware of this issue and has posted on the dealer site, but not on the aftermarket.

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John Owner
Medford, New York
John Default
 

Chris, Nice how they have it posted on OE side and not on the aftermarket side. This is the stuff that makes you go crazy in the field. Why would Ford not post this on the aftermarket side as well? That would be a great question to pose to Ford in a roundtable discussion. Again, I will state it is not a level playing field. Even when we pay for OE information we are not getting the same…

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Tom Owner
Jupiter, Florida
Tom Default
 

Is this the error you are getting?

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Chris Technical Support Specialist
Commack, New York
Chris Default
 

Yes that error in IDS, but a 500- Internal Server error in the Internet explorer window

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Tom Owner
Jupiter, Florida
Tom Default
 

That is the error I was getting. Once I paid for the code subscription with Motorcraft service, started the D1 on the NASTF site and submitted it. Then IDS would allow IE to open the page to enter my authy code. It drove me nuts trying to figure it out but it did work.

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Robert Mobile Technician
Grand Rapids, Michigan
Robert Default
 

It appears lately a lot of manufactures are having software issues. The issue is the distribution of the information from the OE to their field techs is rather quick. The real issue is as John stated is the information is not getting down to the independent side. This creates a real challenge for those of us trying to work on customer vehicles. Granted the manufacturer gets their info from the…

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John Owner
Medford, New York
John Default
 

Bob, Agree 100%. Again, I will state it "It is not a level playing field". This is becoming more and more evident everyday. Many techs and aftermarket personnel are unaware there are two sides to most OE websites. Case in point Tech Authority and Dealer Connect for FCA. Even though you pay your money for an "OE" website with Tech Authority you are not getting anything near what the Dealer…

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